CROSS-SUBSIDISATION OF RURAL AREAS VIA UTILITY PRICING POLICIES*

Public utilities which apply roughly uniform prices to all consumers often engage in cross-subsidisation — charging prices which are below cost for consumers in low population density areas but above cost for consumers in high density areas. The distributional and allocative implications of this practice are examined and it is concluded that some cross-subsidisation may be justifiable on welfare grounds even where no externalities exist. There is, however, little empirical evidence released by utilities to enable assessment of the efficiency of their practices. If nothing else, we highlight the need for greater public disclosure of pricing practices by public utilities.     

Workplace civility training: understanding drivers of motivation to learn

Abstract

Training is recommended as an important human resource management (HRM) practice to prevent mistreatment and enhance civility, but little is known about what influences the effectiveness of civility training. The central aim of this study was to address how workgroup conditions influence employees' attitudes about civility training and motivation to learn, which previous research shows is a predictor of training outcomes. Predictors were posited to include psychological and workgroup climate for civility, and personal and ambient mistreatment experiences. These predictors were hypothesized to drive positive (training discrepancy) and negative (training skepticism) pre‐training attitudes, which in turn were expected to influence motivation to learn. Results suggest the influence of climate for civility and mistreatment experiences on motivation to learn is largely indirect via pre‐training attitudes. Training skepticism and training discrepancy have conflicting influences on motivation to learn. Findings provide an empirical basis for HRM professionals to maximize employee motivation to learn in their own civility interventions.     

Corporate governance and the probability of default

We employ Merton's probability of default as a continuous ex‐ante measure of the likelihood of firm failure and dynamic panel generalised method of moments to better characterise the relationship between corporate governance and the chance of default. In doing so, we overcome limitations of discrete proxies widely used in previous studies and more completely account for endogeneity issues permeating this area of research. While initial testing designed to facilitate comparison with previous studies suggests a significant relationship between the probability of default and executive pay, board structure and ownership structure, once endogeneity concerns are accounted for, no such relationship remains.     

Corporate fraud culture: Re‐examining the corporate governance and performance relation

We analyse the corporate governance and performance relation, when conditioning on corporate fraud, for fraud firms during 2000 – 2007. Fraud firms are identified as either self‐ reported fraud events, or subject to regulatory investigation. We use the inverse Mills ratio procedure to account for firms' (unobservable) fraud culture in the dynamic system GMM model of the performance‐ governance relation. We find that corporate governance is an endogenously determined characteristic that has no causal impact on firm performance when conditioning on fraud. Fraud is a significant regulatory event but its overall economic impact at the firm level is highly variable.     

Coping Strategies in Call Centres: Work Intensity and the Role of Co-workers and Supervisors

It has been observed that customer service workers often develop mutually supportive coping strategies to protect themselves from the emotional strain of overwork. These strategies can receive tacit support from supervisors, who may accept them as a means of getting the work done. The study explores the impact of a number of different forms of support on emotional exhaustion among a group of 480 call centre workers focusing, in particular, on the role of supportive behaviours relating to absence taking. The research shows that a supportive co-worker absence culture and team leader absence permissiveness can lessen the effects of job demands on emotional exhaustion and improve worker well-being. The implications of these findings are discussed.     

Unhappy Campers: Exploring Consumer Resistance to Change

This article provides an examination of consumers' reaction to change that is consciously initiated by firm managers. Despite the best of intentions, some change is not welcomed by consumers. This article provides an explanation regarding why consumers resist change and suggestions are offered regarding ways that organizations can proactively work with their client base when change is needed without damaging their brand. This topic was examined using in‐depth interviews of customers of an experiential service: a family camp resort. The themes identified in this research are directly applicable to a broad range of experiential services including travel and leisure services.     

Institutions and geography: Empirical test of spatial growth models for European regions

This article provides an empirical assessment of the growth experiences of European regions, during the period 1991–2004, by taking into account the spatial effects due to both institutions and geography. These effects have been modelled by means of specific controls and by using a non-conventional spatial weight matrix. Results favour a model dealing with substantive spatial externalities. Within this framework, the country-specific institutions are strongly and positively related to the regional productivity's growth rate. In addition, the geo-institutional proximity increases the spatial dependence of the regional output per worker and raises the speed of convergence. By contrast, the pure geographical metrics is underperforming, while underestimating the convergence dynamics.     

Analyzing and organizing nanotechnology development: Application of the institutional analysis development framework to nanotechnology consortia

Governments and companies around the globe have embraced nanotechnology as a strategically critical pan industrial technology. Many view it as one of the essential foundation technology bases of the next Schumpeterian wave. A number of commercial and government sponsored groups have developed a variety of consortia centered on the commercial promise of nanotechnology. Yet the optimal management of these consortia has proven elusive to the point that some suggest that they cannot be managed at all. If these consortia are important, and their effective management crucial, then there is cause for concern. We utilize the case study method to create a nanotechnology consortia management diagnostic model based on institutional analysis development (IAD). Nanotechnology consortia are formed for a variety of purposes and their stakeholders include governments, industries, large firms, SME, entrepreneurial enterprises, and supporting firms.