The glory of stories: Using critical incidents to understand service evaluation in the primary healthcare context

This paper reports the results of a research project into the determinants of consumer evaluation of services. The research uses the healthcare context to explore consumer perceptions of the service product dimensions. Using a critical incident technique, a consumer‐derived model of the relationships between core and peripheral aspects of the service is presented. The results indicate that evaluation is a function of both personal and organizational factors which comprise core and peripheral components of the service.     

Multidimensional latent traits of perceived organizational innovation: Differences between Thai and Egyptian employees

A new approach, the multidimensional latent regression (MLR) approach of item response theory, is employed to evaluate the dimensions of individual employee creativity, workplace atmosphere, and workplace innovative activity. Based on the MLR concept, the relationships among the measurement scales of these variables are tested for their unidimensionality versus multidimensionality. Multidimensionality was found. While workplace atmosphere is closely linked to workplace innovative activity, individual employee creativity forms its own dimension but is still positively linked to the other two measures. To achieve an accurate comparison between the two groups of Thai and Egyptian employees who have the same levels of agreement with the scale items, it is necessary to adjust the scores of Egyptian employees downwards.

The (re‐)configuration of production and consumption in empty nest households/families

In this paper we examine how the complex relationship between consumption and production evolves in empty nest households as individuals reconstruct their sense of self during periods of major household change and role status transitions. Specifically, we seek to understand the “lived experience” of mothers as they negotiate the role status transition on entering the empty nest stage of family life, and thus to provide glimpses of how women manage production and consumption in order to create family life across a variety of diffused sites as their children move away from home. The main themes to emerge from the data are: the distress associated with this role status transition as women re‐evaluate their definition of the self and their mothering role; and the evolving role of enacting love and mothering as the emphasis changes, in many cases, from production‐led tasks to consumption‐based activities.     

Information-Based Principles for Rethinking Consumer Protection Policy

In this paper we review the changes in economic theory that have taken place since current consumer protection regimes were first developed in the 1960s and 70s. We draw from this evolution in economic theory the basic principle that information, and the complex ways in which information works both in the marketplace and in regulatory regimes, should form the core of a set of principles for rethinking consumer protection policy. We go on to propose a number of such information-based principles as a guide for the redesign of consumer protection policy to deal with an increasingly global and complex consumer marketplace.     

伦敦金融城胜过华尔街

对于等着下一轮冬季奖金的投资银行家们来说，了解一下猎头公司的一项调查未尝不是个好主意。这项调查显示，在伦敦金融城去年冬季的奖金发放中，获得最大红包的银行家并非来自并购、股票或债券等通常领域，而是像结构性信贷等较为新潮的领域。同时，地区差异也是存在的。在伦敦，从事交易和构建新型信用产品的董事总经理们分别平均赚得160万英镑（合280万美元）和110万英镑，而在纽约，这两个数字分别是120万英镑和100万英镑。     

Power priorities in buyer–seller relationships: A comparative analysis

Power, as a significant dimension of relationships, continues to be of critical interest in the inter-organizational literature. This article assesses how different relationship types and strategic foci are related to buyers' and sellers' power priorities. Contributing to the discussion of buyer–seller power priority areas as commercial detail, operational issues, strategic issues and attitudes, the research focuses on the influence of relationship types (new, approved, preferred, partnership) on these power priorities in B2B contexts. This is important as partnerships do not simply emerge, but evolve over time suggesting that for both parties there is a period that is transitory. Through a survey of buyers and sellers (n = 355), the research highlights that as partnerships evolve, relational issues complement, but do not supersede, the focus on commercial and operational concerns. Furthermore, within partnerships, whilst sellers' focus on strategic issues increases, it is the total power that grows and the influence agenda is extended, rather than re-distributed. Additionally, it provides detail on how power priorities vary and are differentially distributed between buyers and sellers in different relationship types. This paper contributes to B2B partnership and power theories, challenging assumptions about relationships and adding weight to the increasing suggestion that relationship success is overplayed.     

A preliminary study of chefs’ attitudes and knowledge of healthy eating in Edinburgh's restaurants

This article details the findings of a preliminary study carried out in Edinburgh restaurants producing representations of chefs’ attitudes to healthy eating. Despite a lack of awareness of government targets and promotions aimed at the Hospitality industry, chefs were positive towards healthy eating and believe that they were already practising it. They perceive their role as being multi-faceted from deferential service provider to educator and artist relying mainly upon their own inspiration when creating menus. Tension between commercial goals and moral principles was evident by the fact that customers were perceived as the main barrier and equally the main reason to offer healthy options on the menu.     

Project management priorities and the link with performance management systems

This paper reports the results of a project management practices study in the U.K. social housing sector. A five‐factor model of project priorities is established, comprising traditional measures of project cost, time, and quality, in combination with a need to focus on stakeholders and to develop a customer and project team orientation. This model supports and integrates previously fragmented notions of project performance measurement. The relationship between these five project management criteria and the effectiveness and use of a performance management system (PMS) is then explored, with some limited evidence found that PMS effectiveness is an antecedent to practices that focus on the customer, the project team members, and other stakeholders