Meeting needs and business obligations: An argument for the libertarian skeptic

In this paper I argue that if we are to have any defensible property rights at all, we must recognize a fundamental commitment to helping those in need. The argument has significant implications for all who claim defensible property rights. In this paper I concentrate on some of the implications this argument has for redefining business obligations. In particular, I show why those who typically would be quite resistant to the idea that businesses have any obligations to assist others in need must acknowledge this fundamental obligation. I also suggest how this argument contributes to our understanding of the normative basis of Stakeholder Theory. Gillian Brock is a Lecturer at the University of Auckland, New Zealand where she teaches courses in Business Ethics (amongst other courses). She completed her Ph.D. in Philosophy. Her dissertation, On the Moral Importance of Needs, explores the role human needs can play in moral and political theory. Some of her other articles have appeared (or are forthcoming) in journals such as Ethics, Analysis and Dialogue: Canadian Philosophical Review.     

Customer Service in UK call centres: : organisational perspectives and employee perceptions

The 1990s have witnessed a dramatic rise in consumer demand for, and hence provision of, call centres in the UK. Central to the success of call centres is customer service. Although there exists an ever-expanding tranche of literature on call centres and customer service, it primarily focuses on aspects of their functionality. In contrast, this article encompasses analysis of organisational perspectives and employee perceptions in its review of the contemporary nature of customer service in UK call centres. Drawing from recent, exploratory research, the article asserts that, in general, there is significant potential for improving customer service and satisfaction through the medium of more sophisticated employee management practices.     

Gendering Industrial Citizenship

In this paper we analyse the gendered construction of ‘industrial citizenship’ from the model envisaged by Marshall in 1950 to possibilities suggested in ‘Third Way’ thinking. We argue that the Marshallian model, while clearly exclusive to men, provided a framework on to which a more inclusive industrial citizenship could be built, primarily through its recognition of a social component to citizenship. Rather than giving an uncritical endorsement of Marshall's vision, we seek to highlight the benefits for women of viewing citizenship as inclusive of social rights, and the problems associated with dismantling this type of vision of the relationship between citizenship and work.     

Applying evolutionary theory to human behaviour: past differences and current debates

The aim of this paper is to provide non-specialist readers with an introduction to some current controversies surrounding the application of evolutionary theory to human behaviour at the intersection of biology, psychology and anthropology. We review the three major contemporary sub-fields; namely Human Behavioural Ecology, Evolutionary Psychology and Cultural Evolution, and we compare their views on maladaptive behaviour, the proximal mechanisms of cultural transmission, and the relationship between human cognition and culture. For example, we show that the sub-fields vary in the amount of maladaptive behaviour that is predicted to occur in modern environments; Human Behavioural Ecologists start with the expectation that behaviour will be optimal, while Evolutionary Psychologists emphasize cases of ‘mis-match’ between modern environments and domain-specific, evolved psychological mechanisms. Cultural Evolutionists argue that social learning processes are effective at providing solutions to novel problems and describe how relatively weak, general-purpose learning mechanisms, alongside accurate cultural transmission, can lead to the cumulative evolution of adaptive cultural complexity but also sometimes to maladaptative behaviour. We then describe how the sub-fields view cooperative behaviour between non-kin, as an example of where the differences between the sub-fields are relevant to the economics community, and we discuss the hypothesis that a history of inter-group competition can explain the evolution of non-kin cooperation. We conclude that a complete understanding of human behaviour requires insights from all three fields and that many scholars no longer view them as distinct.     

From overt provider to invisible presence: discursive shifts in advertising portrayals of the father in Good Housekeeping, 1950–2010

Abstract

This article considers the link between fatherhood and masculinity and identifies some of the key discursive shifts around fatherhood based on an analysis of advertising material that appeared in Good Housekeeping magazine between 1950 and 2010. It provides a socio-historical perspective on fatherhood that reveals a discursive shift from the father as patriarchal family provider/protector to a more ambiguous and less obvious presence in the magazine advertisements. Our findings suggest that family-related advertising in women’s magazines does little to challenge the traditional models of paternal masculinity. Changes in the portrayal of fathers, when examined closely, seem to reinforce traditional gender hegemony. Yet, over time, a ‘multiplicity of possibilities’ of dominant paternal masculinities is emerging, broadening the original ‘breadwinner’ model and perhaps offering some transformative potential around how we view fathers.     

Service dominant logic as a new fundamental framework for analyzing event sustainability: A case study from the German meetings industry

This study proposes Service Dominant Logic as a new explanatory approach to improve our understanding of sustainable events. A two-step analysis serves as a methodical framework. First, literature related to event marketing and Service Dominant Logic is analyzed with a focus on the micro, meso, and macro level. Second, the theoretical discussions are validated and enhanced by a brief case study from the German meetings industry. The findings highlight that the specific investigation of a micro, meso, and macro level within Service Dominant Logic can serve as a promising framework to better explain and depict the complexity of event sustainability.     

Experiential liminoid consumption: the case of nightclubbing

This study addresses a lack of holistic understanding of experiential consumption by developing and empirically testing a conceptual model that investigates the process of experiential consumption – antecedents, the experience itself, and emotional responses. We explore Victor Turner’s anthropological concept of the liminoid to create an Experiential Liminoid Consumption (ELC) model, examining the relationships between experiential marketing and consumption constructs. The study adopted a quantitative methodology using a survey method and a sample of students. The conceptual model was analysed using partial least squares (PLS). Conclusions, implications, future directions, and limitations are suggested.     

Unemployment and monetary policy under rational expectations: Some Canadian evidence

The policy implications of combining rational expectations with the natural rate of unemployment hypothesis are reviewed. A monetary policy feedback rule is estimated on Canadian data for the period 1927–1972. The residuals from the regression serve as the unanticipated components of monetary policy while predicted values serve as expected monetary growth. An unemployment equation is then developed in which the unemployment rate is allowed to be influenced by expected and unexpected monetary policy and fiscal and foreign spending. The evidence confirms the hypothesis that it is unanticipated monetary policy that affects unemployment and that anticipated monetary growth plays no significant role.