Analysis of SMEs partner proximity preferences for process innovation

This paper explores small and medium enterprises’ (SMEs) proximity preferences when selecting partners for collaborative process innovation. Drawing on a survey of 362 Danish SMEs, we address four partner proximity characteristics: geographic, cognitive, organizational, and social. The results show that SMEs prioritize geographic openness over regional clustering. Furthermore, to simultaneously facilitate collaboration and ensure innovation, firms tend to collaborate with partners that are characterized by cognitive similarity at a technological level and knowledge distance at a market level. Technological proximity is also found to be more relevant than social proximity when it comes to bridging the potential geographic and market distance between the collaborative partners. Finally, the results indicate that the tendency of organizational proximity to facilitate informal interactions with partners enhances process innovation only at two of four process innovation levels. Thus, the results highlight the fact that the value of partner proximity characteristics change with the level of process innovation considered.     

Young consumers in the digital era: The selfie effect

This article investigates a mechanism named the selfie effect. By their frequent sharing of selfies on social media, perhaps displaying their cool new fashions or newly acquired tattoos, young people—unintentionally—help providers to promote their products and services, and thereby contribute to the commercial pressure. The existence of a selfie effect builds on hypotheses originating from a pilot interview study concerning how young adults master the consumer role. In this article, the existence of a selfie effect is investigated in a nationally representative web survey with 1,707 respondents aged 16–60, living in Norway. While 59% of the teenagers said they were posting selfies weekly or more often, only 2% among those in their fifties did. The multivariate quantitative analyses support the idea that teenagers and young adults, frequently online, become vulnerable in the consumer role. Particularly posting selfies and following bloggers increase consumer detriment and overconsumption.     

Applications of Business Theatre in New Service Development

Applying business theatre can not only make a contribution in the context of change management, learning and development processes in companies, but also in the new service development (NSD) process. The authors show how business theatre can be applied in each step of NSD and present insights that they gained from a students’ and a research project. As service theatre addresses the “emotional side”, it is an ideal complement to a systematic NSD approach that addresses the “rational side” of a service.     

Re-Examining Sovereignty Claims in Changing Territorialities: Reflections from ‘Kosovo Syndrome’

Current legal and normative doctrine forbids de jure recognition to those territorial units whose political leadership has been resisted by metropolitan central authorities. Recognition on the basis of uti possidetis juris makes the self-determination of people a territorial issue. This paper presents a framework for conceptualising and analysing the impact of ‘indivisible sovereignty’ and territoriality dilemmas on self-determination claims, resonating most strongly in the recent Kosovo campaign for independence. It then re-examines seceding motivations and birth-giving processes in Northern Cyprus, Transnistria and Republika Srpska, all which could be defined as self-proclaimed post-conflict entities deemed to gain international recognition. Finally, the paper illustrates the impact of ‘Kosovo syndrome’ on the preservation of status quo while concluding that the immediate reactions to Kosovo independence diverged from case to case to the extent where Turkish Cypriots found new stimulus for reunification, Transnistrians advocated a new model of conflict resolution and Bosnian Serbs increased their bargaining power.     

‘My Life Is Like a Novel’: Embodied Geographies of Security in Southeast Turkey

Scholarship at the development-security nexus has called for greater attention to space to better understand grounded encounters with security and insecurity. Through an examination of embodied engagements with space, this paper details the way migrant women in Southeast Turkey experience security and insecurity in their day-to-day lives in regards to gendered violence. Against the backdrop of state investment in gendered development as a mechanism of conflict mitigation, the reach and mobility of women in and across new spaces in the city has grown. At the juncture between these spaces – the classroom, courtroom, and home – lie conflicting narratives about nation, community, and family that pose implications for the physical well-being of women. To this end, interviews with migrant women and development administrators and teachers suggest that (human) security be understood as embodied and relational, experienced differentially across time and space.     

Active engagement with nature: outdoor adventure tourism,sustainability and wellbeing

Abstract

This article draws on the conflicting arguments surrounding outdoor adventure tourism activities to determine if such activities might usefully be considered beneficial for humans and nature, and how they might offer avenues for sustainable tourism practice. Research in the field has often examined outdoor adventure activities through a lens that either highlights their negative environmental impacts or has sought to conceptualise motivations and/or experiences. In this article, we argue that through practices that are often seen as destructive, there is the possibility to think differently about human-nature relationships and pro-environmentalism. To explore these issues, we draw on data collected from a series of semi-structured interviews with outdoor adventure tourists. Our analysis highlights how outdoor adventure tourism facilitates reconnections to nature, offering potential wellbeing impacts and pro-environmental attitudes and behaviours. We conclude that outdoor adventure activities as a form of sustainable tourism have potential implications for our understanding of, and engagement with, sustainability, mental health and wellbeing.     

Consistency in performance rankings: the Peru water sector

Regulators can utilize a number of alternative methodologies for comparing firm efficiency, but these approaches need to be robust to be accepted by stakeholders. This study evaluates the consistency of water-utility performance rankings for Peruvian water utilities. The results indicate that data envelopment analysis (DEA) and stochastic frontier analysis (SFA) yield similar rankings in this case. In addition, the techniques have comparable success for identifying the best and worst performing utilities. However, these rankings based on sophisticated statistical techniques are not highly correlated with those developed by the Peruvian water regulator (SUNASS). This result does not invalidate the performance rankings obtained by the regulator, since those rankings are based on more dimensions of utility performance. However, they illustrate the importance of developing sound techniques for identifying weak utilities. Improvements in sector performance require that benchmarking be given greater attention than in the past.     

The Competitiveness of the Maritime Clusters in the Baltic Sea Region: Key Challenges from the Finnish Perspective

This article examines the Finnish maritime cluster by identifying the key challenges hindering its competitiveness. The main bottlenecks for the future are concluded to comprise rising cost levels in relation to customer demand, the need for human and capital resources, the need for financial and scientific support for innovation activities, and the lack of contacts and resources when competing for large-scale international projects. These issues are relevant also for the other maritime clusters in the Baltic Sea Region. Thus, joint policies and cooperation in tackling these issues could support the competitiveness of the maritime sector in the whole region.     

Cross-channel integration – is it valued by customers?

It has been common for retail companies to use multiple channels simultaneously. However, simultaneous use is only the first step in creating a customer-centric multichannel system that demands channel synergies rather than parallel retail formats. Therefore, the perceived integration of customer-related functions and processes between the channels of multichannel systems is analyzed with respect to its significance for customer loyalty and usage of a multichannel system. Drawing on a sample (n) of 981 customers, the results indicate that linkages between retail channels positively affect customer loyalty and verify the importance of establishing a well-integrated – ‘seamless’ as perceived by the customer – multichannel system.     

“Deal of the Day” Platforms: What Drives Consumer Loyalty?

“Deal of the Day” (DoD) platforms have quickly become popular by offering savings on local services, products and vacations. For merchants, these platforms represent a new marketing channel to advertise their products and services and attract new customers. DoD platform providers, however, struggle to maintaining a stable market share and profitability, because entry and switching costs are low. To sustain a competitive market position, DoD providers are looking for ways to build a loyal customer base. However, research examining the determinants of user loyalty in this novel context is scarce. To fill this gap, this study employs Grounded Theory methodology to develop a conceptual model of customer loyalty to a DoD provider. In the next step, qualitative insights are enriched and validated using quantitative data from a survey of 202 DoD users. The authors find that customer loyalty is in large part driven by monetary incentives, but can be eroded if impressions from merchant encounters are below expectations. In addition, enhancing the share of deals relevant for consumers, i.e. signal-to-noise ratio, and mitigating perceived risks of a transaction emerge as challenges. Beyond theoretical value, the results offer practical insights into how customer loyalty to a DoD provider can be promoted.