Public participation in municipal transport planning processes – the case of the sustainable mobility plan of Ponta Delgada, Azores, Portugal

Public participation in transport planning is a recent trend. There is an increasing number of cases in Europe where the public is involved in the decision-making process. In Portugal, where the use of a motor vehicle as a means of transportation still enjoys a deep approval in the society, a participatory approach is an opportunity to change perceptions towards more sustainable transport modes. In Ponta Delgada (Archipelago of the Azores), for the first time in Portugal, the relevant stakeholders were involved in the development process of a sustainable mobility plan. It proved that, on a participatory basis, sustainable transport planning provides more satisfactory and efficient solutions. This paper presents the methodology and results of a participative transport management planning model. This model can be adapted to the specific needs and problems of other small island cities.     

Consumers' anger and coping strategies following appraisals of appliance failure

With the disconfirmation paradigm, Day and Landon's taxonomy of complaint behaviour, and the cognitive appraisal theory developed by Lazarus and colleagues as theoretical approach, this study explored and described consumers' anger and coping strategies following appraisals of appliance failure. In addition, consumers' reasons for engaging in particular complaint behavioural responses were investigated in terms of the cognitive and emotional types of reasoning underlying the different coping behaviours. A cross‐sectional survey was conducted among consumers who were dissatisfied with the performance of a major household appliance item and who resided in a major metropolitan area in South Africa. A self‐administered questionnaire was distributed by means of convenience sampling, which generated 216 usable responses. The results emphasize the importance of understanding consumers' reasoning behind their choice of a specific coping strategy. Respondents who took formal complaint action engaged in problem‐focused coping and those who took private action engaged in emotion‐focused coping and avoidance coping. Those who took no action experienced lower levels of anger.     

How Sensitive is the Demand for Primary Education to Changes in Economic Factors?

During the recession in the 1970s and 1980s in less-developedcountries in general and in Zambia in specific, private costsof schooling increased and school quality deteriorated. Combinedwith poverty, these changes may have damaged the demand forprimary education. This observation motivated a study of therelationship between economic variables and the demand for primaryeducation. A binary choice model for the school enrolment decisionis estimated, and the relevance of economic incentives concerningthe decision to enrol in school is tested directly. Economicincentives to enrol in school are reflected in household income,educational expenses and quality indicators, and the resultsshow that they all affect school enrolment as expected, eventhough the magnitudes of the effects are relatively moderate.     

Student Satisfaction Index in Portuguese Public Higher Education

This study intends to measure student's satisfaction with Portuguese higher education, through the estimation of an explicative model of the student's opinion formation process. In terms of conclusions, it was verified that the student satisfaction index of Portuguese public higher education is only of 54 on a scale from 1 to 100. This value constitutes a reference mark that universities in Portugal can use to compare with their own performance.     

收入分配改革需要法律护航

短短几年内，中国成为世界招商引资大热门。去年年底以来，作为新闻记者，我先后参加了十几场各国在中国举办的投资洽谈会，发现不同国家的“推销”方式风格迥异。     

Relationship Between Organizational Form and Organizational Memory: An Investigation in a Professional Service Organization

The goal of this research is to study the relation between organizational form (OF) and organizational memory (OM). It examines what kind of roles OM plays in different OFs--that is, how OM is used in organizational action--and whether changes in a firm's organizational form relate to changes in the role of OM. These relationships are examined in the context of how information technology (IT) is used to support organizational remembering. The study outlines different manifestations of OM in 1 company as it underwent major organizational transformations during a 3-year period. The manifestations are grouped into "bins," expanding the storage structure concept by Walsh and Ungson to include OM contents and processes of use. The bins are supplemented with an additional bin, the organizational information space, to address the collaborative aspect of OM. Another new construct, the organizational memory profile, is introduced to summarize the combination of OM manifestations in a particular organization at a particular time. The OM profiles are outlined for the case company and they show marked differences between OFs. This upholds the claim that different OFs present different kinds of arenas for OM. IT support for various bins is analyzed and a variety of IT support is recognized. This upholds the view that several OM support systems are needed and that IT can play a significant role in making past events more accessible.     

Malaysian investors in the Indonesian oil palm plantation sector: home state facilitation and transboundary haze

This paper analyses the regionalization of Malaysian oil palm plantation firms into Indonesia. These firms have been implicated in starting fires to clear land for planting, which has resulted in transboundary haze. This paper argues that these Malaysian investors have been able to burn with impunity, despite the dire consequences of haze on their home country, because of the close patronage relationships and vested interests of the Malaysian government elites in these companies. Because of this, the home government is inclined to protect and defend the actions of these firms in Indonesia against such allegations, while the Malaysian public continues to suffer the haze.     

Establishing academic leadership praxis in sustainable tourism: lessons from the past and bridges to the future

Abstract

This paper examines the potential contribution of academics working in the sustainable tourism arena from a relational, practice-based leadership perspective. It argues that these leadership perspectives require a shift in thinking from narrowly defined, instrumental measures of academic impact imposed by performance management and the somewhat heroic ideals of leadership. Instead it outlines how everyday practice that directly influences collaborative agency among multiple tourism stakeholders is able to provide a more useful direction. To illustrate this perspective, it engages in retrospective reflection, drawing on a number of pioneers in tourism scholarship. It specifically examines their praxis of dialogue, stewardship, and critical reflexivity and the ways in which these may serve to inspire future sustainable tourism education and scholarship.     

Consumer trust relations with payment cards and banks: an exploratory study

The article focuses on the ways in which consumer complaints reflect the trust relationship between consumers, payment cards and banks from the consumers' point of view. The empirical data consist of consumer complaints from Finland and are analysed with qualitative method. The data show that consumers use payment cards in various places for different purposes at home and abroad at least until something unexpected and problematic happens. According to the consumer complaints, in problem situations, the banks blame the consumers and categorically deny their responsibility. Negligence on the part of the consumers and questions concerning technology are the major reason for distrust concerning the reliability of payment cards. These findings provide bases for practical guidelines to increase trust in payment cards and, finally, implications for consumer education are discussed.     

Intellectual capital in the hotel industry: A case study from Slovenia

Human, structural and non-end-customer-relationship capital in the hotel industry need end-customer-relationship capital to reflect themselves in financial performance, as a study of the Slovenian hotel industry has shown.