The Roles of HRM in CSR: Strategic Partnership or Operational Support?

As the implementation of corporate social responsibility (CSR) strategy requires promoting employee participation and initiating meaningful changes in organisational culture, the involvement of the human resource management (HRM) function in policy formulation and implementation is highly desirable. The relationship between the HRM and CSR functions is, however, under-investigated than other areas. Hence, there is a lack of clarity concerning HRM roles and the conditions under which they may be strategic or operational in nature. By drawing on data from interviews with 29 CSR and HRM professionals of large organisations in New Zealand, this paper argues that the role and contribution of the HR function in CSR is contingent on organisational variables such as the CSR structure, the scope and application of CSR and the nature of the HR functions. It concludes that in such contexts HRM is more likely to offer operational support in executing CSR rather than strategic input.     

Towards an operations strategy model of servitization: the role of sustainability pressure

Servitization requires an important strategic shift to drive changes in the operations of manufacturing firms. Using a large-scale survey, the purpose of this paper is (1) to build and validate an operations strategy model of servitization confirming previous case study findings on servitization as a strategic action and (2) to explore the role of sustainability pressures in, and the sustainability performance effects of, pursuing service-based operations strategies. To reach these objectives, a dataset including the responses of 735 manufacturing plants from 21 different countries is analyzed using the PLS-SEM method. The results indicate that the sustainability pressures of stakeholders can push manufacturers to adopt a service-based operations strategy, materializing in the provision of both basic (product-oriented) and advanced (customer-oriented) services (BAS and ADS). Our analysis further indicates that while offering BAS is a precondition for ADS provision, only ADS can offer a competitive edge for manufacturers, both in terms of service and sustainability-related operational performance.     

Marketing online banking services: The voice of the customer

US banks have invested heavily in developing online capabilities, with the expectation of migrating customers to the new cheaper delivery system. Results in the USA thus far have been mixed at best; market penetration is low and customer usage is sporadic, focusing mainly on simple tasks. This paper reports on the first of two studies conducted to investigate the reasons for the mediocre performance. A qualitative consumer study revealed significant differences in attitudes and opinions between early users and those that banks hope will adopt next. Most importantly, future prospects could be characterised as indifferent about online banking; many were not convinced about its benefits and the value it provides. While the potential to expand the market for online banking services exists, banks need to re-examine their marketing approach.     

Differences between bank employees' perceptions towards implications of electronic banking in Greece

This paper aims to identify both the Greek branch and the central division employees' perceptions towards implications of electronic banking adoption and explore whether there are any differences between them. To this end, based on 14 potential implications recognised in the literature review, a questionnaire was designed and completed by 613 bank employees. The analysis showed that perceptions vary in relation to respondents' working position. Additionally, there are indications that the identified differences are greater if they are linked with the respondents' working experience and educational qualifications, as well as the size of the financial institution. In conclusion, the paper discusses the strategic implications of the findings.     

荣成渔家游

有着"中国第一渔业大县"称号的荣成市,现在又打响了旅游牌.这里有天尽头、圣水观、九顶铁槎山等自然景观,也有民俗村、牧云庵画村、南车花村等人文景观.荣成市对此采取了"谁投资、谁开发、谁受益"的多元文化旅游经营模式,全面动员农户、山村、渔企卖起了"风景画"、念起了"山海经",激活了文化旅游市场,带起了10万农民从事文化旅游业.2003年,荣成市年接待游客260万人次,年实现旅游收入8亿元.     

Organizational versus Market Knowledge: From Concrete Embodiment to Abstract Representation

Synopsis In contrast to the neoclassical economic presumption in favor of markets, we argue that organizations, not markets should be taken as our default assumption. We do so on information processing grounds. We distinguish between Zen and market Knowledge. The first is embodied and hard to articulate and the second abstract-symbolic. In human evolution, the first type of knowledge came first, and, on any pragmatic definition of knowledge, it still incorporates most of what we mean by the term. We take codification and abstraction as the two data processing activities that lead to the articulation of knowledge into an abstract-symbolic form. We develop a conceptual framework, the Information-Space (I-Space) to show how far the articulation of knowledge leads to its being shared. Whereas an unlimited sharing of information and knowledge leads to market-oriented outcomes, a more limited sharing leads to organizational outcomes. A market-oriented economics has tended to look to physics for its models; the field of organization theory has tended to look to biology. A more organization-oriented economics would thus look more to biology for its models.     

中小企业产权制度变迁中财务治理机制的动态选择

产权作为一切经济制度的基石,对企业的经济行为起约束作用,财务治理作为一项经济管理活动必然受到产权制度的制约。中小企业在其成立和发展过程中应根据其发展的不同时期和阶段的产权特点来动态地选择合理的财务治理机制,以提高企业财务治理的效率。     

我国出口产品遭遇反倾销的原因及对策

国外反倾销政策已成为我国产品的严重障碍,应引起我们足够的重视。国际间反倾销情况复杂,我们应认真加以分析,并采取正确的出口战略。主要包括加强宣传教育,正确对待反倾销;加强宏观管理,规范出口程序;调整出口战略,实施多元化战略;提高法律意识,积极认真应诉。     

中国农业保险的六大缺失——专访阳光农业相互保险公司董事长梁敏

据阳光农业相互保险公司董事长梁敏先生介绍:“中国农业保险自1982年开始恢复,到高峰期的1992年,农业险保费收入达8,2亿元,但赔付率高达116％, 完全是亏本经营。从1996年起,农业保险规模逐年萎缩,2001年农业保险规模跌到20多年来的最低谷,农险保费收入仅3亿元,占保险业总保费的0．14％,农业保险深度仅为0．02％,是近20年来下滑幅度最大的一年。全国2．3亿农户,户均保费不足2元。”是什么原因造成现在这种局面呢？记者以电子邮件形式采访了梁敏先生。充满曲折的中国农业保险“这主要在于中国农业保险存在六大缺失”,梁敏先生这样在电子邮件里答复,“要想解决这个问题,需要先从其发