Climate perceptions and the customer orientation of frontline service employees

Satisfaction of customers' needs is particularly dependent upon the customer orientation of frontline employees. Understanding the drivers of such orientation is, therefore, a key issue in current research. Research relating perceptions of organisational values with the customer orientation of employees is rather sparse. This topic is approached by investigating the role of selected dimensions of psychological climate in promoting the customer orientation of frontline service employees. A structural equations model is developed and empirically tested, indicating that perceptions of customer, ethical, and innovation climates exert an indirect effect on the adoption of customer-oriented behaviours by frontline employees.     

An Anticipating Calculus Approach to the Utility Maximization of an Insider

In this paper we consider a financial market with an insider that has, at time   t = 0  , some additional information of the whole developing of the market. We use the forward integral, which is an anticipating integral, and the techniques of the Malliavin calculus so that we can take advantage of the privileged information to maximize the expected logarithmic utility from terminal wealth.     

Predicting financial failure: some evidence from new brunswick agricultural co‐ops

Abstract ** :  Given the essential role co‐ops play in the Canadian economy, the primary purpose of this paper is to develop methods to forecast their likelihood of insolvency. However, investor‐owner firms form the basic unit of analysis of most popular bankruptcy predictors used in Canada. The question is whether the key underlying elements that differentiates the latter from co‐ops justifies deriving specific bankruptcy prediction formulas exclusively for each type of business organization. To that effect, this research evaluates the efficacy of these current predictors and suggests an improved predictor for agricultural co‐operatives .     

The Euro and Other Major Currencies Floating Against the U.S. Dollar

This paper discusses the interdependent effects of conditional volatilities in returns of the Euro and other major currencies against U.S. dollar exchange rates (spot rates) since the launch of the Euro, using, for this purpose, the daily data and dynamic conditional correlation (DCC)–GARCH model with country-specific effects. The following conclusions are drawn: there are volatility spillovers (contemporaneous and lagged) in the Euro, Yen, and British pound, the degree of the correlation is high between the Euro and British pound against the U.S. dollar, there is a very strong association between the ECB Euro reference rate (fixing rates) and U.S.-traded spot rates, and finally, the impulse-response of volatility (after the accession of new Member States to the European Union) rapidly diminishes in the spot markets, indicating a short-run dynamic effect.     

The evolution and performance of biotechnology regional systems of innovation

The paper maintains that biotechnology regions develop as complexsystems: they start with star scientists in research universities,generating knowledge spillovers, then move progressively towardsregional technology markets. In the process they attract venturecapital (or modify the behaviour of existing venture capitalfirms with the addition of biotechnology portfolios). The routinesof universities are also modified with the addition of intellectualproperty and technology transfer offices intervening as sellersin the newly created knowledge markets. The paper also considerswhether companies located in regional agglomerations grow fasterthan isolated ones, and whether companies spun-off from universitieshave a better performance than start-ups. The study is basedon about 90 Canadian-based publicly quoted biotechnology companies.     

A Theoretical Model of Financial Crisis

The paper develops a new model of private debt financing with an inefficient financial system at its core, where inefficiency is characterized by costly loan monitoring. The model suggests a mechanism that generates the following series of events: a period of low capital inflow despite high rates of economic growth (capital inflow inertia), as observed in the take-off era in the Asian tiger economies; followed by a sudden acceleration of capital inflow (as seen in the 1990s); and then by a crisis, which is defined as a large reduction in the amount of loans intermediated by the financial system (i.e., a large capital outflow or credit crunch). Under certain conditions, financial crisis can occur even when economic fundamentals and market sentiment change only slightly. Unlike most credit rationing models, the results presented here do not hinge on the assumption of asymmetric information. The model also provides guidance about the appropriate policy responses to an imminent crisis.     

Strategies for high-technology equipment manufacturing in developing countries

The authors present a methodology to establish local manufacturing in a developing country with a modest telecommunications industry. The main focus of the article is on the analysis of high-technology equipment that can be applied to a large variety of computing, communications, and control systems. They conclude that with strategic planning the import content of electronic equipment can be reduced if the country in question shows potential for local manufacturing. This strategic planning requires commitments with local industry for technical assistance and three to five year purchasing programmes. For countries with a limited industrial background a manufacturing effort could be initiated through the establishment of assembly factories which in general make use of low local labour cost. A requirement for the transfer of technology to local industry must be established with these factories.