Using a Qualitative Approach to Gain Insights into the Business Ethics Experiences of Australian Managers in China

This study investigated the business ethics experiences of Australian managers in China, using qualitative methodology to identify themes. Thirty-one Australian managers who had spent on average 8.7 years working in business connected to China participated in in-depth interviews regarding their business ethics experiences in China. Commonly, managers identified issues relating to a broad spectrum which could be labelled "bribery and facilitation". Other repeated themes included requests for visa assistance, employee theft, nepotism and non-adherence to contractual obligations. This study has important implications for helping Australian managers improve the way they approach potential ethical situations in China. Four key coping strategies can be identified from the data: managers spoke of not compromising their own morals, of attempting to understand the motivation of Chinese colleagues, of talking to others and of adhering to company policy. These strategies suggest practical steps may be taken by organisations when training managers for business activities in China. In particular, structuring of mentoring relationships between experienced and less experienced practitioners may be of assistance. Cultural training for managers and clear company policy on contentious issues such as bribery may also be of benefit. The themes identified in the study also have implications for academics researching expatriate business peoples' experiences in China.     

Why isn't Wales Richer? Economic change and GDP per capita

This paper examines the extent to which economic changes in Wales during the 1980s and early 1990s have impacted upon the main indicator of regional prosperity (GDP per head). The paper shows that the economic “successes” of Wales, in terms of inward investment attraction, infrastructure development and manufacturing growth, are yet to be translated into sustained improvements in relative GDP per capita. The general implications of the Welsh case for regional development strategy are examined in the conclusions.     

Purchasing for someone else in a b-to-b context: Joint effects of choice overload and accountability

Purpose: The purpose of this paper is to examine whether the (negative) influence of assortment size identified in the business-to-consumer (B-to-C) literature also exists in business-to-business (B-to-B) settings and whether it is contingent on buyers’ accountability for their choices. Furthermore, it is examined if and to what extent assortment presentation in the form of color-coding may reduce the negative effects on decision satisfaction caused by large assortments.

Methodology/approach: In addition to a qualitative study (i.e., Study 1) including 16 semi-structured expert interviews, we conducted two experiments with real industrial buyers to further examine the interaction effect of assortment size and accountability on decision satisfaction as well as the moderating effect of color-coding. Specifically, in Study 2, we used a 2 (assortment size: small versus large) X 2 (accountability: informal versus official) between-subjects design. A 2 × 2 ANOVA revealed an interactive effect of assortment size and accountability on decision satisfaction. Furthermore, we ran a moderated mediation analysis to test for the underlying process. Study 3 used a 2 (color-coding: yes versus no) X 2 (accountability: informal versus official) between-subjects design. A comparison of the means across the experimental cells provided support for a positive influence of color-coding when industrial buyers are informally (rather than officially) accountable.

Findings: Our experiments show that when B-to-B buyers are held officially accountable, they experience equal decision satisfaction when choosing from small and large assortments. However, when buyers are held informally accountable, they experience a higher decision satisfaction when choosing from small rather than large assortments. These effects are mediated by decision justifiability. Furthermore, we show that color-coding the assortment influences buyers’ decision satisfaction positively when they are held informally accountable and are asked to choose from a large assortment.

Research implications: Our research contributes by demonstrating that overchoice effects exist in B-to-B settings. In addition, our studies show that potential overchoice effects are contingent on the specific form of accountability that industrial buyers experience. In this respect, our findings make an important contribution to the literature on B-to-B decision making and the role of accountability in these decisions.

Practical implications: Our research also has practical implications for managers that have to make assortment decisions as an appealing and easy to understand assortment is an important means to compete in the market. Many companies offer large assortments that, at the same time, are efficient in fulfilling customer needs and therefore do not have the potential to be reduced through the elimination of certain product variants. Assortment presentation (for example through color-coding) can be the key to offering a high number of variants while making the assortment mentally convenient at the same time.

Originality/value/contribution: To the best of our knowledge, ours is the first research to provide a more fine-grained analysis of official and informal accountability in a B-to-B context and to examine the differences between these two forms of accountability in an experimental setting with real industrial buyers.     

Individual choice or collective action? Exploring consumer motives for participating in alternative food networks

Alternative food networks (AFNs) are growing in number and relevance in Germany. Those networks include new models of production and distribution, such as food cooperatives (FoodCoops), self‐harvest gardens or community‐supported agriculture (CSA) schemes. AFNs, as an alternative to conventional food supply systems, are characterized by a close producer‐consumer interaction. They are typically located within urban or peri‐urban areas. The study aims to identify the rationale and motivation of urban residents in participating in AFNs and developing a consumer typology. We also assess whether AFNs potentially lead to collective action with societal impact. Therefore, we conducted a qualitative content analysis based on 18 interviews with members of existing AFN projects in three German metropolitan regions. Our results revealed that the willingness of urban consumers to participate in AFNs is driven by a broad range of motives. They include personal desire for high‐quality food (in terms of taste or freshness) and health reasons, but also political or environmental motives (opposition to conventional agriculture or short transport distances). Furthermore, consumers often want to support a certain farmer and his/her philosophy or they appreciate the community‐building aspect. Three different consumer types were derived from the motive combinations. Many consumers communicated a sense of belonging to a societal movement, however, our study revealed a lack of organization and collective action. Although AFNs can influence the consumption patterns of individuals, their potential to induce social change and to challenge traditional models of consumption in the near future does not appear to be high.     

You ruined our love story,but I just cannot hate you—A moderation–mediation analysis of past experienced brand love and brand hate

The development of the consumer–brand relationship is crucial for brands as it reflects how well a consumer is emotionally connected with the brand. However, due to unacceptable behaviour, brands have become susceptible to negative consumer–brand relationships. Given the recent importance of the negative consumer–brand relationship and its consequences, little is known about the role of previously experienced brand love. Studies support the link between strongly remembered events and experiences, customer knowledge, brand association, and consumer congruence with brands in creating long-lasting influence and deep emotion towards the brand. The study examines moderation–mediation analysis of past experienced brand love and brand hate. This research, anchored in consumer brand relationship literature, builds on an analysis of data from 207 respondents. We conducted a research survey in a South-Western European country and performed the SPSS Hayes Process macro 58 to analyse the moderating role of past experienced brand love alongside the mediating role of brand hate to test our hypotheses. The moderation results show that past experienced brand love significantly moderated the link between brand hate causes (corporate wrongdoings) and brand hate. However, there is no significant moderation influence of past experienced brand love on the consequences of brand hate causes. The study also demonstrates that brand hate mediates the link between corporate wrongdoings and violations of expectations with negative word of mouth, consumer complaints, and patronage reduction/cessation. The current study is unique in that it highlights new avenues in existing research by extending the domain in consumer–brand relationships. The findings of the study have theoretical and empirical implications for brand managers.     

Simulating Hospital Merger Simulations*

We perform a Monte Carlo experiment to assess the performance of three hospital merger simulation methods. Our analysis proceeds as follows: (i) specify a theoretical model of hospital markets and use it to generate “true” price effects for many simulated mergers; (ii) for each simulated merger, generate data of the kind commonly available in real-world merger analysis and apply the simulation methods to those data; and (iii) compare the predictions of the simulation methods to the true price effects. All three simulation methods perform reasonably well. We also develop a method for predicting price effects that extends Garmon [2017].