Value Orientation in Process Management

There is no doubt that at least since the 1990s process orientation has evolved into one of the central paradigms of organizational design. Since then, all process management subtasks have matured. Process management decisions, however, lack economic foundation. They are usually based on qualitative or technical criteria or on plausibility considerations that do not necessarily comply with typical objectives in a market economy. Consequently, design alternatives are hardly comparable and an integrated valuation of a company’s assets is impossible. The status quo is astonishing for several reasons: First, process management decisions usually imply investment projects with different risk/return positions and capital tie-up. Second, the need for designing processes according to their contribution to corporate objectives has been explicated repeatedly. Third, the paradigm of value-based management is an accepted theoretical framework from economic research that enables to consistently valuate the risk/return effects of decisions across functional areas, hierarchy levels, and asset classes. This suggests the hypothesis that process management in general as well as the goal orientation of process management decisions in particular have evolved almost independently of value-based management. In the paper at hand, this hypothesis is confirmed based on a sample of process management publications. We therefore explicate the research gap as regards value orientation in process management. In order to bridge the gap between value-based management and process-oriented organizational design, we transfer economically well-founded objective functions to process management decisions.     

Economic Evaluation and Optimization of the Degree of Automation in Insurance Processes

In the context of value and customer orientation there are various requirements concerning the process – especially in insurance companies: processes are meant to be standardized, automated, and flexible. It is in question whether a fast and cheap automated processing is preferred to manual handling. For which claims and which process steps is it of economic value to have the flexibility and the competence and ability to solve problems of human operators at your disposal? Various combinations, representing different degrees of automation, are possible. The different degrees of automation for the processing of an insurance claims are compared and resulting cash flows are determined. It is essential to include all consequences that can be attributed to a single process and to consider customer reactions and restrictions to the capacity of processing. Instead of using heuristic rules to decide on automation in practice, here the decision is flexible and depends on the given situation. Viewing an aggregated number of insurance claims it is possible to deduce information about the performance of the process. The model is exemplarily illustrated with help of a part of the process for handling own damage glass claims.     

Will They Stay or Will They Go? Simulating the Dynamics of Single‐Holder Farms in a Dualistic Farm Structure in Slovakia

This paper investigates the dynamic interplay between farm exit and entry of single‐holder farms (SF) in a dualistic farm structure in the Nitra region of the Slovak Republic. Our focus is on economic and noneconomic reasons for farm exit. The impact of varying both the likelihood of succession and the initial farm operator age distributions is studied. An agent‐based simulation model of structural change in agriculture is applied, which brings together farm‐internal and ‐external determinants and creates a set of endogenous adjustment reactions. We show that the stepwise introduction of direct payments of the Common Agricultural Policy in Slovakia has a strong impact on its structural development. In the short‐ to medium‐term, the dualistic farm structure together with a specific age structure of farms still persists as a response to the policy. The phasing‐in of payments persuades SF to stay and potential successors to enter. In the longer run, the initially heterogeneous farm structure becomes increasingly homogeneous toward larger SF. The prevalence of small SF in the medium‐ to long‐term is not necessarily a given. This may lead decision makers to reconsider the role of individual farms in rural development. Dans le présent article, nous avons étudié la relation entre l'entrée en agriculture de fermes à propriétaire unique et leur sortie dans un contexte d'agriculture dualiste dans la région de Nitra, en Slovaquie. Nous nous sommes concentrés sur les raisons économiques et non économiques qui motivent la sortie. Nous avons étudié l'impact liéà la possibilité de relève et à la répartition par âge des agriculteurs. Pour évaluer le changement structurel en agriculture, nous avons utilisé un modèle de simulation multi‐agent qui réunit les facteurs internes et externes et crée un ensemble de réactions d'adaptation endogènes. Nous avons montré que l'introduction progressive des paiements directs accordés dans le cadre de la Politique agricole commune en Slovaquie a des répercussions considérables sur son développement structurel. À court et à moyen termes, l'agriculture dualiste, combinée à la structure de l'âge des exploitations agricoles, demeure une réaction à la politique en place. La mise en place progressive des paiements persuade les exploitations à propriétaire unique de demeurer dans le secteur et encourage les successeurs potentiels à y entrer. À plus long terme, la structure agricole qui était hétérogène au départ devient de plus en plus homogène et compte de plus grandes fermes à propriétaire unique. À court et à moyen termes, la prévalence de petites fermes à propriétaire unique ne va pas nécessairement de soi. Cette situation pourrait amener les décideurs à réexaminer le rôle des exploitations individuelles dans le développement rural.     

Chancen und Potenziale von Mobility-as-a-Service nach der Corona-Pandemie

Wirtschaftsdienst - Die Pandemie stellt einen Einschnitt in der positiven Entwicklung des öffentlichen Verkehrs dar. Die Furcht der Nutzer:innen vor Infektionen könnte einen nachhaltigen...