Safer Guildford

There has been an increasing trend in recent years for public agencies to work in partnership with each other and with commercial organizations, which has presented special managerial issues and problems. The Crime and Disorder Act 1998 gave the police and local authorities a statutory duty to work in partnership in order to promote and improve community safety. One such partnership is Safer Guildford, which was formed before the legislation came into force and which consequently already had a range of community safety initiatives in place. However, the partnership still had to comply with the new legislation and had to conduct an audit of crime and disorder in its area and publish a strategy for dealing with it. By examining the progress of Safer Guildford using a management perspective, a number of lessons can be drawn that will inform the future management of community safety partnerships.     

An examination of reference prices at factory outlet stores

The purposes of this research study were to (1) examine the use of reference prices by one segment of retailing – factory outlet stores and (2) explore related public policy considerations. The researchers found that there was a significant difference between advertised reference prices at factory outlet stores and the regular retail price found in department or specialty stores in the same market. Advertised reference prices in outlets were significantly higher – a 6.2 percent difference. For only two of the product categories studied were differences not significant – housewares and children's apparel. Since these comparative reference prices are not in line with the regular prices at traditional stores, there is a potential for deceptive price claims.     

How well do fundraisers communicate with their donors?

Fundraising charities invest substantial resources in producing and distributing an ever-growing range of publications. As part of a major research study into how donors view the results of these endeavours the authors set out to evaluate how the major charities respond to general enquiries from the public, and to see how charities plan the publications they produce.     

PROFESSIONALIZATION AND BRITISH MANAGEMENT PRACTICEPROFESSIONALIZATION AND BRITISH MANAGEMENT PRACTICE: CASE EVIDENCE FROM MEDIUM-SIZED FIRMS IN TWO INDUSTRIAL SECTORS*

High levels of occupational specialization, problems of cross-functional integration and distinct bureaucratic tendencies have traditionally been seen as problems endemic to British management practice. Over the last decade, these problems are expected to have disappeared - or at least diminished - as major developments in management and organizational theory, as well as changing economic circumstances, have redirected management thinking towards ‘new’ ideas of flatter, simpler organizational structures, increased flexibility and decentralization, improvements in the quality of inter-functional relations and the like. Yet, despite these developments, there is comparatively little research that has investigated actual patterns of change within management and, in particular, what is happening in what could be regarded as the mainstream of British industry - namely, ‘ordinary’, medium-sized firms operating in ‘traditional’ industrial sectors. Moreover, rarely does such research focus upon the implications of management change for the strategies of professionalization adopted by competing specialist occupational groups within management. This paper sets out to help fill these gaps, by reporting the findings from case studies of four such firms, taking into account the particular contexts and historical circumstances that have helped shape any such change and drawing out the key influences on changed management practice.     

Defining airline compatible luggage

The airline and luggage industries hold widely different views about which party should bear responsibility for checked luggage (baggage) damaged during transport. The problem is compounded by the fact that there currently is no uniformly accepted definition of or standards for airline compatible luggage. While much attention has been given to the carry-on baggage issue, many feel that the problems surrounding checked baggage are at the heart of the matter. This case study outlines the attempts of both industries to address the issue of performance standards for airline compatible luggage.     

The implications of the FTC's clear and conspicuous standards for the communication of credit card information to young consumers

College students are an important target market for credit card companies and are substantial users of this form of credit, even though they may not have the appropriate knowledge to make informed decisions regarding credit cards. Specific to financial services marketing, the focus of this study is to ascertain whether college-age students recall and understand disclosed information in credit card commercials. This study analyzes the effectiveness of three disclosure standards advocated by the Federal Trade Commission (FTC) which are intended to ensure that consumers (such as college students) are appropriately informed. Specifically, this study focuses on: (1) modality, (2) audience consideration and (3) distraction level present during the disclosure presentation. Tests of the impact of these standards on consumer recall and comprehension of disclosed information have been mixed and the extant research has failed to test all of the standards in combination. An important contribution that this research makes is the reconciliation of differences found in previous research, while revealing the effects that implementing multiple FTC standards has on college students’ recall and comprehension, perceptions of recall and comprehension, and attitudes and behavioral intentions.     

Exploring the use of managerial intuition in retail site selection

Although many researchers have noted the widespread adoption of managerial intuition in choosing retail sites, few empirical studies consider the construct and those that do tend to examine it in isolation. Here, intuition is investigated in conjunction with the more quantitative variables typically used to model site selection and it is found to make a significant contribution to the choice process. Data collected from 253 individuals responsible for leasing/real estate decisions in the U.S. retail sector were analyzed. Findings confirm the widespread use of intuition in making site selection decisions, but further indicate that decision-makers may not be fully attuned to their decision making process. Counter to prior research, the use of intuition in this study does not differ based on the size of the retailer or the experience level of the decision-maker. The theoretical and managerial implications of these findings are discussed and ideas for future research are explicated.     

When consultants and clients clash

This fictitious case study explores the issues that surround the relationships between consultants and their clients, as well as the dynamics of a newly merged organization. Susan Barlow, a senior consultant with the Statler Group, dreaded her upcoming status meeting. She had thought it a lucky break when she got assigned to the Kellogg-Champion project. Royce Kellogg, the CEO of the newly merged firm, had engaged the Statler Group for what seemed a simple project: to reconcile the policies and practices of the two former firms now that they had become one. But once on the job, Barlow realized that the issues were much more complex than they had seemed. The new firm needed help badly-but not the kind of help that the client had led Barlow to believe it needed. What would she and Jim Roussos, her partner on the assignment, tell Kellogg at the meeting? Kellogg, for his part, was not looking forward to the status meeting, either. From his point of view, the consultants had caused more problems than they had solved. What's more, he wasn't even dealing with the consultants he had hired. Where was George Gray, the senior partner he had met with originally? Maybe Barlow and Roussos were just too young and inexperienced. Kellogg felt he was getting a raw deal. How would he approach them in the morning? Should he fire them or make an attempt at damage control? Two experts advise the consultants and two advise the client on how to handle the status meeting.     

Has a quarter-trillion-dollar settlement helped the tobacco industry?

This paper builds on a growing body of literature analyzing the economic effects of the so-called Master Settlement Agreement (MSA) between the “big four” tobacco companies and the State Attorneys General. Because the marginal cost imposed by the settlement is a function of the market sales of the original four participants, subsequent participating firms will most likely be at a disadvantage. Consistent with increased market power for the original signers, the data since the settlement show increased price overshifting of taxes. Additionally, price undershifting is shown to have occurred prior to the MSA, which would be a rational response of a firm facing a settlement that imposes marginal costs inversely related to sales volume at the time of the agreement. These results suggest that efficiency evaluations may overstate the social benefits of the agreement and the persistent profitability of the industry may be due to the MSA.