Controls,service type and perceived supplier performance in interfirm service exchanges

Control offers a critical differentiator between successful and failed interfirm service exchanges. The application of informal control to improve supplier performance has been well established, but the effect of formal control appears profoundly equivocal. This study proposes that the actual effect of formal control depends on its mode (output vs. behavior) and its relationship with the service type (mass vs. professional) and informal control. With survey data from 252 service buying organizations, the results indicate that output control interacts with service type to determine perceived supplier performance (PSP). Buyers’ reliance on high output control has a positive effect on PSP in mass service exchanges; this effect becomes negative in professional service exchanges. The effect of the interaction of behavior control and service type also depends on the presence of informal control. Buyers’ reliance on high behavior control exerts a more positive effect on PSP in professional service exchanges than in mass service exchanges, but only in the presence of informal control. These findings have key implications for both theory and practice.     

Is big better? On scale and scope economies in the Portuguese water sector

The ‘big is better’ idea has recently been challenged in network industries. Scale economies are considered finite so that for the individual utility an optimal scale of operations arises. A similar observation yields for scope economies as joint production is not predicted univocally anymore. In the water sector, scale economies and joint production are preferred. Nevertheless, several countries are restructuring the sector in order to improve the scale and scope of operations. This article intends to provide some insights into this matter. We analyze the Portuguese water market structure using non-parametric techniques with data from the year 2005. After surveying the literature on scale and scope economies, we discuss the peculiarities of the Portuguese water sector. The paper confirms the natural monopoly features. Although scope economies are absent, it highlights scale economies. The optimal scale of the utilities is located between 160,000 and 180,000 inhabitants. As such, the Portuguese water sector optimally counts 60 water utilities.     

Is a little sunshine all we need? On the impact of sunshine regulation on profits,productivity and prices in the Dutch drinking water sector

This paper analyzes the performance of Dutch drinking water utilities before and after the introduction of sunshine regulation, which involves publication of the performance of utilities but no formal price regulation. By decomposing profit change into its economic drivers, our results suggest that, in the Dutch political and institutional context, sunshine regulation was effective in improving the productivity of publicly organised services. Nevertheless, while sunshine regulation did bring about a moderate reduction in water prices, sustained and substantial economic profits suggest that it may not have the potential to fully align output prices with economic costs in the long run. In methodological terms, the DEA based profit decomposition is extended to robust and conditional non-parametric efficiency measures, so as to account better for both uncertainty and differences in operating environment between utilities.     

Extreme inequality aversion without separability

Hammond (J Econ Theory 11, 465–467, 1975), Meyer (J Econ Theory 11, 119–132, 1975), and Lambert (The distribution and redistribution of income Manchester University Press, Manchester, 2001) provide the formal result connecting leximin and the idea of extreme inequality aversion for social preferences of the expected utility type. Using an analogous approach, we show that for social preferences not necessarily satisfying the separability axiom that underlies expected utility theory, the case of extreme inequality aversion is covered by the class of weakly maximin social preferences—i.e., the class of social preferences that give priority to the worst off in all cases in which the worst off is not indifferent. I wish to thank Bart Capéau, Frank Cowell, Peter Lambert, Luc Lauwers, Erik Schokkaert, Frans Spinnewyn, and Bertil Tungodden for valuable comments. Remaining shortcomings are mine. Financial support from the Fund for Scientific Research - Flanders (grant G.0005.04) and the Interuniversity Attraction Poles network funded by the Federal Public Planning Service, Belgian Science Policy (grant P5/21-A) is gratefully acknowledged.     

The influence of topic involvement on mail‐survey response behavior

In this study the influence of topic involvement on mail‐survey response rate and speed was experimentally investigated. The results show that response rates for topics that are generally considered as high involvement were higher than for topics that are generally considered as low involvement. However, the speed of response did not differ between the two levels of topic involvement. Moreover, in terms of response rates an interesting interaction effect was observed: For the high‐involvement topic, the response rate showed a further positive and significant correlation with the within‐topic level of involvement, but this was not the case for the low‐involvement topic. The implications of these findings to nonresponse bias in mail survey research are discussed. © 2002 Wiley Periodicals, Inc.     

Income and time pressure: a person-situation grocery retail typology

A person-situation segmentation framework is proposed. The demographic variable 'income' and the situational variable 'time pressure' were integrated and applied to grocery retail shopping. Using a combination of individual scanning data and a mail survey, we divided a sample of moderate to frequent grocery shoppers in a large Belgian retail organization into four grocery-shopping segments - 'money-poor, time-rich', 'money-poor, time-poor', 'money-rich, time-rich' and 'money-rich, time-poor'. Significant differences existed between these segments in several demographic, behavioural and attitudinal characteristics, including: demographic - age, composition and size of household, number of children at home, marital status, location, education and occupation; behavioural - amount spent in the store, buying pattern for different product categories and different task definitions; attitudinal - overall attitude towards grocery shopping and different grocery-shopping attribute saliences.     

Data accuracy's impact on segmentation performance: Benchmarking RFM analysis,logistic regression,and decision trees

Companies greatly benefit from knowing how problems with data quality influence the performance of segmentation techniques and which techniques are more robust to these problems than others. This study investigates the influence of problems with data accuracy – an important dimension of data quality – on three prominent segmentation techniques for direct marketing: RFM (recency, frequency, and monetary value) analysis, logistic regression, and decision trees. For two real-life direct marketing data sets analyzed, the results demonstrate that (1) under optimal data accuracy, decision trees are preferred over RFM analysis and logistic regression; (2) the introduction of data accuracy problems deteriorates the performance of all three segmentation techniques; and (3) as data becomes less accurate, decision trees retain superior to logistic regression and RFM analysis. Overall, this study recommends the use of decision trees in the context of customer segmentation for direct marketing, even under the suspicion of data accuracy problems.     

Comparing students by a matching analysis – on early school leaving in Dutch cities

In case of regional discretionary on the implementation of policy measures, central governments often consider differences in outcomes as an indication that one policy was more effective than another policy. If uniform incentives are provided to motivate regional policy makers, these incentives can be discouraging when the underlying populations differ. Empirically, this study compares early school leaving between the four largest Dutch cities. It shows that considering regional differences as performance measures can be dangerous if differences in population characteristics are not properly taken into account. Methodologically, this study contrasts the use of a traditional probit model with a more advanced iterative matching procedure.