Linking employee confidence to performance: A study of self-managing service teams

The increasing implementation of self-managing teams (SMTs) in service delivery suggests the importance of developing confidence beliefs about a team’s collective competence. This research examined causality in the linkage between employee confidence beliefs and performance for boundary-spanning SMTs delivering financial services. The authors distinguish between task-specific (i.e., team efficacy) and generalized (i.e., group potency) employee confidence, as well as between customer-based (i.e., customer-perceived service quality) and financial (i.e., service revenues) performance. They analyzed employee and customer survey data as well as financial performance data from 51 SMTs at two points in time using lagged analyses. The findings reveal divergent results for team efficacy and group potency, suggesting that team efficacy has reciprocal, causal relationships with service revenues and customer-perceived service quality. In contrast, group potency has no causal relationship with service revenues. Finally, customer-perceived service quality predicts group potency, whereas no evidence for the reverse effect is provided. Ad de Jong (a.d.jong@tm.tue.nl) is an assistant professor in the Department of Organization Science & Marketing, Eindhoven University of Technology, Eindhoven, the Netherlands. His main research interests are service marketing and management, the service-profit chain, multilevel theory and research, and multichannel research. He has published in journals such asManagement Science, theJournal of Marketing, theJournal of Retailing, theInternational Journal of Research in Marketing, Decision Sciences, theJournal of Management Studies, and theJournal of Service Research, as well as many conference proceedings. Ko de Ruyter (k.deruyter@mw.unimaas.nl) is a professor of marketing and head of the Department of Marketing at Maastricht University, Maastricht, the Netherlands. He has published six books and numerous scholarly articles in, among others, theJournal of Marketing, Management Science, theJournal of Retailing, theInternational Journal of Research in Marketing, Decision Sciences, Marketing Letters, theJournal of Management Studies, theJournal of Business Research, theJournal of Economic Psychology, theJournal of Service Research, theInternational Journal of Service Industry Management, Information and Management, theEuropean Journal of Marketing and Accounting, andOrganisation andSociety. He serves on the editorial boards of various international academic journals, including theJournal of Service Research and theInternational Journal of Service Industry Management. His research interests concern international service management, e-commerce, and customer satisfaction and dissatisfaction. Martin Wetzels (m.wetzels@mw.unimaas.nl) is a professor of marketing and supply chain research in the Department of Marketing at Maastricht University, Maastricht, the Netherlands. His main research interests are customer satisfaction and dissatisfaction, customer value, services marketing, business-to-business marketing, (online) marketing research, supply chain management, cross-functional cooperation, e-commerce, new product development, technology infusion in services, and relationship marketing. His work has been published inManagement Science, Marketing Letters, the International Journal of Research in Marketing, theJournal of Business Research, theJournal of Interactive Marketing, theJournal of Economic Psychology, Industrial Marketing Management, theEuropean Journal of Marketing, theJournal of Management Studies, andTotal Quality Management. He has contributed more than 60 papers to conference proceedings.     

Financial integration, information and communication technology, and macroeconomic volatility: Evidence from ten Asian economies

This paper aims to examine the impact of financial integration and information and communication technology (ICT) development on output volatility. It applies a two-country dynamic general equilibrium model, in which ICT is assumed to increase the volume and speed of capital flows. This model predicts that economies with a high ICT development or/and a high degree of financial integration exhibit greater output fluctuations in the face of monetary policy shocks, but lower output fluctuations in the face of fiscal policy shocks. The empirical findings estimated by using the panel vector autoregression approach and impulse response analysis support these predictions.     

Toward a solar city: Trade-offs between on-site solar energy potential and vehicle energy consumption in San Francisco,California

This study demonstrates the trade-offs between vehicle energy consumption and on-site solar energy potential in a city landscape. While higher urban density may curb many of the problems associated with sprawl mainly by reducing vehicle travels and associated energy use, it can also limit on-site rooftop solar energy utilization due to more shade on rooftops in dense urban settings and less available rooftop area per person. Using travel survey, Geographic Information System (GIS) and Light Detection and Ranging (LiDAR) data, we estimated vehicle energy use and rooftop solar potential in the City of San Francisco as a case study and calculated possible offsetting effects between vehicle energy consumption and rooftop solar potential. Given the prevalence of gasoline-based vehicles and today's solar photovoltaic (PV) panel efficiency, vehicle energy use per capita appears to exceed energy generated by rooftop solar PVs per capita across all density ranges, especially in lower density environments. At the point when electric cars and advanced, highly efficient solar PV panels penetrate the market, the results change based on the combination of different technological options. A significant reduction of energy consumption can be achieved through the immediate and rapid spread of energy efficient technologies in vehicles and solar PVs along with the long-term effect from gradual urban densification.     

Momentum Strategies and Investor Sentiment in the REIT Market

Comparing across three momentum measures, we empirically find that the 52‐week high strategy plays a dominant role in generating momentum profits in the Real Estate Investment Trust (REIT) market. The profitability of the 52‐week high strategy, however, varies with the state of investor sentiment. Specifically, we find that the 52‐week high momentum earns significantly positive returns following optimistic periods and significantly negative returns following pessimistic periods. Further evidence indicates that investor sentiment serves as a better predictive variable in explaining the REIT momentum than market states, business cycles, legislation changes, and monetary policy changes. Overall, our findings are in line with behavioral theories in explaining the REIT momentum.     

Place attachment as a mediator of the relationship between nature-based recreation benefits and future visit intentions

This study examined the theoretical relationships between consumers’ perceived benefits, place attachment and future visit intentions (FVI) at nature-based recreation and tourism areas, utilizing importance and performance concepts. The desired benefits and perceived attained benefits of consumers were treated as an antecedent to place attachment and FVI in structural models. Results of two separate structural models tests using responses from 934 visitors at the Ocala National Forest in Florida, USA, confirmed that place attachment fully mediates the relationship between benefits desired and FVI, while place attachment partially mediates the relationship between benefits attained and FVI. The former verifies the significant role of place attachment, and the latter validates the importance of place attachment as well as recreation benefit attainment in predicting visitors’ FVI. These findings suggest that both benefits desired and benefits attained are important predictors of place attachment and behavioral intentions. Accordingly, tourism and recreation planners and managers need to provide visitors with recreation opportunities, which maximize visitors’ ability to attain recreation benefits, such as nature exploration, physical fitness and escape. These managerial initiatives would result in increasing visitors’ emotional attachments and intentions to revisit.     

Marketing research in Korea: Special joint issue of journal of business research and journal of the Korean academy of marketing science

This special joint issue of the Journal of Business Research with the Journal of the Korean Academy of Marketing Science contains nine articles that were originally presented at the Fall 2005 Korean Academy of Marketing Science (KAMS) International Conference and the Spring 2006 KAMS International Conference. After a blind review process, 120 papers were accepted for conference proceedings. Of these papers, the conference selection committee selected 20 papers as outstanding contributions to the marketing literature. A board of review members blind reviewed these 20 papers and accepted 9 of them for this special issue. Contributions to marketing literature are discussed.     

Consumer Responses to Vertical Service Line Extensions

Vertical line extensions extend an established brand to products at different price/quality points. In this study, we examine consumer evaluations of vertical service line extensions and the feedback effects of these extensions on the parent brand. Findings of two empirical studies in the hotel industry indicate that consumers perceive higher risks in step-up extensions than in step-down extensions, which consequently influences their evaluations of the extensions. This effect of extension direction is also found to be moderated by risk relievers such as service guarantee and consumers’ prior knowledge in the service category. Furthermore, we found that a parent brand receives more positive evaluations after the introduction of a step-up extension than that of a step-down extension.     

DECENTRALIZED ONE-TO-MANY BARGAINING

We study a one-to-many bargaining model in which one active player bargains with every passive player on how to share the surplus of a joint project. The order of bargaining is not fixed and the active player decides whom to bargain with in each period. Our model admits a rich set of equilibria and we identify the upper and lower bounds of equilibrium payoffs. We also examine whether two natural ordering protocols often assumed in existing studies can sustain endogenously. Although the queuing protocol may indeed arise in an equilibrium, the rotating protocol is in general not self-enforcing.     

Efficient quadrature and node positioning for exotic option valuation

We combine the best features of two highly successful quadrature option pricing streams, improving the linked issues of numerical precision and abscissa positioning. Coupling the recombining abscissa (node) approach used in Andricopoulos, A., Widdicks, M., Duck, P., and Newton, D.P. ( 2003 ) (AWDN as well as AWND, 2007 ) with the Gauss‐Legendre Quadrature (GQ) method of Sullivan, M.A. ( 2000 ) yields highly accurate and efficient option prices for a range of standard and exotic specifications including barrier options and in particular for NGARCH, CEV, and jump‐diffusion processes. The improvements are due to manner in which GQ positions nodes and the use of these values without interpolation. © 2010 Wiley Periodicals, Inc. Jrl Fut Mark     

Firm efficiency: Domestic owners,coalitions, and FDI

In this paper we analyze the evolution of firm efficiency in the Czech Republic. Using a large panel of more than 190,000 Czech firm/years we study whether firms fully utilize their resources, how firm efficiency evolves over time, and how firm efficiency is determined by ownership structure. We employ a panel version of a stochastic production frontier model for the period 1996–2007 with time-varying efficiency. We differentiate among various degrees of ownership concentration and domestic or foreign origin. In a two-stage set-up we first estimate the degree of firm inefficiency and then the effect of ownership structure on the distance from the efficiency frontier. Our results support the hypothesis that concentrated ownership is positively related to efficiency. FDI has beneficial effects at the microeconomic level. However, we show that a simple majority is not necessarily the best structure to improve efficiency. We further analyze the effects of ownership coalitions and shed light on many other subtleties of how ownership and the specific industry affect firm efficiency.