Market orientation and performance in the biotechnology industry: An exploratory empirical analysis

The purpose ofthis study was to conduct an exploratory investigation into the link between market orientation and business performance in the biotechnology sector. Based on the nature and character of the biotechnology industry, a multi-faceted scale of market orientation was derived from a preuiously tested and refined measure of the construct. Data were generated from 62 biotechnolog firms and a variety of market orientation-performance relationships were investigated, alongside other potential effects on the different dimensions of business performance. The findings indicate that market orientation is positively and signficanttly associated with three of the four performance measures examined. Implications of our findings for biotechnology industry managers are discussed and limitations of the study as well as future research directions are addressed.     

Tourists’ views on safety and vulnerability. A study of some selected towns in Ghana

Providing security for tourists has become an imperative and any destination which ignores this responsibility stands to lose out on the keen competition for the tourist dollar. One way to provide security for tourists is to seek their own views on such matters. Studies which seek to do such are relatively underrepresented in the literature. Using the accidental sampling method and questionnaires, this paper sought primarily to understand tourists’ perspectives on issues concerning safety and security in Ghana. It was observed that tourists felt most unsafe at attraction sites as compared to accommodation and in open spaces, and, rather interestingly, it emerged that they do not necessarily equate security to the presence of uniformed personnel but rather conceptualize it within the triple framework of space, order and professionalism. It was also observed that the fear of crime/vulnerability varies significantly across important socio-demographic variables (especially age).     

Marketing Effectiveness and Customer Retention in the Service Sector

Recent years have witnessed a growth in the number of studies relating to service orgrrnisations. This steady stream of literature could be attributed to the continuous expansion of the service sector and its increasing contribution to the advancement of many economies. In this context, issues associated with marketing and performance outcomes which managers can influence directly have received a great deal of attention. This research focuses on an empirical investigation of the relationship between marketing effectiveness and customer retention performance in an attempt to contribute to the growing body of conceptual and empiricul knowledge on the links between marketing and performance among service firms. Drawing on our results which indicate a significant and positive association between marketing effectiveness and customer retention, implications of the findings for service firm managers as well as future research directions are subsequently discussed.     

Marketing Culture and Customer Retention in the Tourism Industry

During the last few years considerable attention has been focused on the essence of cultivating a culture which fosters the effective operationalisation of marketing practices in tourism firms. This issue is considered an important source of competitive advantage in the tourism industry where sophisticated marketing is still in its developmental stages. Considering the high level of interaction between a tourism firm and its customers, the significance of effective marketing activities cannot be overstated. In addition, maketing academics and managers assert that a strong marketing culture will lead to customer retention via customer satisfaction. This study is based on an empirical examination of the link between UK tourism firms’ marketing culture and customer retention. Our results reveal a moderately strong relationship between marketing culture and customer retention. Finally, implications of the findings for tourism managers and avenues for future research are discussed.