Customer segmentation using unobserved heterogeneity in the perceived-value–loyalty–intentions link

Multiple facets of perceived value perceptions drive loyalty intentions. However, this value–loyalty link is not uniform for all customers. In fact, the present study identifies three different segments that are internally consistent and stable across different service industries, using two data sets: the wireless telecommunication industry (sample size 1122) and the financial services industry (sample size 982). Comparing the results of a single-class solution with finite mixture results confirms the existence of unobserved customer segments. The three established segments are “rationalists”, “functionalists” and “value maximizers”. These results point the way for value-based segmentation in loyalty initiatives and reflect the importance of a multidimensional conceptualization of perceived value, comprising cognitive and affective components. The present results substantiate the fact that assuming a homogeneous value–loyalty link provides a misleading view of the market. The paper derives implications for marketing research and practice in terms of segmentation, positioning, loyalty programs and strategic alliances.     

The endogeneity of the natural rate of growth – an empirical study for Latin‐American countries

The aim of this paper is to analyse the sensitivity of the natural rate of growth to the actual rate of growth for a sample of 11 Latin‐American countries, assuming the natural rate to be determined endogenously by changes in the actual rate of growth. The natural rates of growth are estimated in a system of SUR estimations over the period 1986–2003. In order to determine whether they react endogenously to changes in the actual rate of growth, a dummy variable for boom periods is added to the system of regressions. The results confirm the hypothesis about the endogeneity of the natural rate of growth.     

College Choice and Subsequent Earnings: Results Using Swedish Sibling Data*

Using data on 19,000 whole siblings, it is shown that earnings vary significantly among students who have graduated from different colleges. The cross‐section estimates are up to twice the within‐family estimates, indicating that a regression estimator of college effects that does not adjust properly for family characteristics will overestimate the earnings premium of college. This study also shows that the effects of college choice vary between sisters and brothers and that there is a relationship between teacher quality and the college effects. These findings suggest that there is no straightforward interpretation of college in individual earnings equations.     

Accounting for the effect of health on cross-state income inequality in India

We perform development accounting in accordance with [Weil, 2005] and [Weil, 2007] in a cross-state analysis of India. Results of similar magnitude are found, demonstrating that health can account for 1% to 18% of income differences depending on the health measure.     

Managing international supply: The balance between total costs and customer service

Many trading companies have taken a global approach to their supply markets, sourcing from low-cost foreign countries in order to achieve cost reductions. There remains, however, a lack of evidence that sourcing internationally actually leads to improved economic performance. This can be explained by two key challenges in terms of how to achieve a balance between: (1) purchasing and logistics costs, and (2) customer service. The purpose of this paper is to examine the organisation and management of international supply from a total cost perspective, taking into account both purchasing and logistics costs, as well as customer service and agility. Previous research into a number of Norwegian companies that have sourced from China has identified four configurations for managing international supply. This paper utilises the supply management literature and an example of a Norwegian retail and wholesale company to analyse and discuss these configurations and their effects on total costs and customer service. The paper's theoretical contribution is the conceptualisation of a total cost perspective on international supply management and the discussion of such costs in relation to customer service. This contribution may, in turn, aid companies that source from foreign, low-cost countries.     

Marriage: Past, Present, Future?

If they existed, markets for sex and markets for children wouldshare a common feature: women sell and men demand. No societyallows the trade in children, instead we have marriage. Thisarticle discusses biological and legal aspects of reproduction,and their implications for gender roles and family forms. (JEL:J12, J13)     

Building National Competitive Advantage: Rwanda's Lessons from Singapore

Despite its recent tragic history of genocide and continuing threats to political stability, Rwanda has made significant strides in improving its competitive position compared to its African neighbors and to other countries at an equivalent economic level. The Rwandan business and political leadership have explicitly taken Singapore as a model for rapid economic growth, with the aim of positioning Rwanda as a regional hub for transportation and advanced services. This article, based in part on fieldwork conducted in Rwanda by the lead author, ¹ analyzes Rwanda's development strategy using the World Economic Forum's Global Competitiveness framework and evaluates its potential for success in emulating Singapore's development pathway. © 2014 Wiley Periodicals, Inc.     

Experienced technology teachers’ teaching practices

International Journal of Technology and Design Education - Teachers’ teaching practice plays a key role in the learning process of pupils, and for teaching to be successful, teachers must...     

“Furry tales”: pet ownership’s influence on subjective well-being during Covid-19 times

Quality & Quantity - The social distancing required during Covid-19 times tended to make people feel lonelier than usual. Those with pets might, however, have experienced this less, because...