The Quality of Insurance Intermediary Services—Empirical Evidence for Germany

Competing insurance intermediaries provide heterogeneous services that are difficult for incompletely informed consumers to assess. Transaction cost economics, search theory, and principal‐agent theory provide arguments on product quality differences between exclusive agents and independent intermediaries. This article uses a sample of 927 insurance intermediaries in Germany. By performing OLS estimations, we test the impact of the different distribution channels and other factors on intermediaries’ service quality. Depending on the proxies used for service quality, we find mixed evidence for the product quality hypothesis. Service quality depends to a large extent on the information‐gathering and processing activities of the individual intermediaries, independent of the respective distribution channel.     

Aktivierende und / oder rehabilitative Pflege?

Versuch einer Begriffskl?rung - Die Begriffe „aktivierende“ und „rehabilitative“ Pflege werden meist synonym verwandt – beide Begriffen assoziieren die F?rderung der Selbstst?ndigkeit. Bislang werden allerdings rehabilitationsspezifische Pflegehandlungen kaum thematisiert. Eine Betrachtung aus pflegewissenschaftlicher Perspektive.     

The psychological effects on tariff choices for car insurance

Insurance customers increasingly choose between conventional flat-rate car insurance tariffs and innovative usage-based car insurance tariffs such as a pay-per-mile tariff. Usage-based car insurance tariffs require traffic telematics. In this paper, we analyze the decision-making behavior of insurance customers concerning tariff choices as well as the psychological effects. In other service areas, it can be observed that customers often prefer a flat-rate tariff even if their billing rate would be lower on a pay-per-use tariff for a given amount of usage. In study?1, we show that the purchase intention of car insurance tariffs is influenced by psychological effects as well as the customer’s personal experience with the insurance provider and that it is higher for a flat-rate car insurance tariff compared to a pay-per-mile tariff. Customers who have had positive experiences with an insurance provider induce a higher purchase intention for car insurance than customers who have had no experience with an insurance provider. In study?2, we show that the probability of choosing a flat-rate car insurance tariff is higher with increasing monthly kilometers.     

Consuming stress: exploring hidden dimensions of consumption-related strain at the intersection of gender and poverty

Abstract

Consumer stress as experienced at the nexus of gender and poverty, has received limited attention in marketing and consumer research. This empirical study applies the theoretical lens of social stress to explore gendered aspects of poverty, consumption and marketplace activity. It demonstrates that for women in poverty, consumer stress is a relational issue, involving marketplace and interpersonal (dis)connections. In particular, it surfaces the hidden, often, nuanced power relations that place additional strain on women with limited finances, as they oscillate between marketplace and intra-household pressures. By applying social stress theory, the study offers a new way of thinking about the unequal social relations and associated consumption strains bound up with the disadvantaged position of an intersectional group of women experiencing poverty.     

Decomposing Vulnerability to Poverty

This paper applies the decomposition of the Foster–Greer–Thorbecke poverty index to the measurement of individual vulnerability to poverty. I highlight that poverty risk can be expressed as a function of expected incidence, expected intensity, and expected variability below the poverty line, three essential aspects for improving the design of appropriate risk‐management policies. An empirical illustration is provided using the British Household Panel Survey and the Italian Survey on Household Income and Wealth.     

The role of accounting in supporting adaptation to climate change

The study is one of the first concerned with the topic of accounting and climate change adaptation. It proposes that the accounting role can support organisational climate change adaptation by performing the following functions: (i) a risk assessment function (assessing vulnerability and adaptive capacity), (ii) a valuation function (valuing adaptation costs and benefits) and (iii) a disclosure function (disclosure of risk associated with climate change impacts). This study synthesises and expands on existing research and practice in environmental accounting and sets the scene for future research and practice in the emerging area of accounting for climate risk.     

Crop Insurance as a Strategy for Adapting to Climate Change

Financial insurance for extreme events can play an important role in hedging against the implications of climate change. This paper combines a comprehensive estimation strategy and a unique panel dataset to study the role of financial insurance in farmers' welfare under uncertainty. Data are drawn from a large Italian farm panel dataset. We find that (i) demand for insurance products is likely to increase in response to climatic conditions, and (ii) that the use of insurance reduces the extent of risk exposure. We also find that farms growing more crops are less likely to adopt the insurance scheme. This confirms what is found in the theoretical literature. Crop diversification can be a substitute for financial insurance in hedging against the impact of risk exposure on welfare.     

Assessing performance and value-creation capabilities in Lean healthcare: insights from a case study

ABSTRACT

Lean thinking is increasingly being applied worldwide. Yet its actual impact is still a puzzle, particularly when a ‘full-implementation approach’—which entails the adoption of a strategic approach to Lean dissemination on policy deployment procedures—is used. Focusing on the healthcare sector, this paper presents and tests a comprehensive measurement framework for Lean interventions. The paper explains how Lean testing can help decision-makers to solve managerial issues related to Lean initiatives.     

The renewed Lisbon Strategy and social exclusion policy

In the light of its manifest mid‐term failure to make progress towards its key objectives, the EU introduced in 2005 a major ‘relaunch’ of its Lisbon Strategy for economic, employment and social development. The core aspect of this was ‘prioritisation’, involving an increased focus on growth and jobs. This raised the issue of whether the pursuit of greater competitiveness would lead to a downgrading of the importance of the original social objectives of the programme. In its focal concern on the fight against social exclusion, the EU's strategy involved both employment and social objectives. These emphasised in particular the creation not only of more but of ‘better jobs’ and the pursuit of actions to reinforce ‘social inclusion’ and ‘social cohesion’. This article considers whether a significant shift did occur in policy emphasis and the implications of the Lisbon reform for progress in reducing the risks of social exclusion. It reviews first the basic changes in the formulation of the strategy and then examines in turn the effectiveness of its policy initiatives with respect to employment, the quality of work and social inclusion.