Corporate ethical performance: Trends,forecasts and outlooks

Executives, professionals, educators and labour leaders are requesting an update on corporate ethical trends. This article presents an examination of why the interest in corporate ethics is growing both in society and in corporations. An analysis follows of how corporations are responding to this interest, and of how that response might be enhanced through improved second-generation codes of ethical performance. Leonard J. Brooks B. Com., MBA, FCA, is a Professor of Accounting at the Faculty of Management and Erindale Campus of the University of Toronto. Before joining the University, he held the rank of Director of Manpower and Audit Manager at Touche Ross and Co., Chartered Accountants. His most recent monograph is entitled Canadian Corporate Social Performance.     

Anstieg der Altersarmut?

The development of old-age poverty has become an important topic in Germany. Contrary to most studies, a recent report written by the scientifi c advisory council at the German Federal Ministry of Economy asserts that old-age poverty will not become a large socio-political problem in Germany in the future. The authors of this paper warn against downplaying the problem of old-age poverty, and they plead in favour of further reliable research on the issue.     

Konjunkturschlaglicht: Revidierte Erwerbstätigenzahlen

Ohne Zusammenfassung     

Flat Earth Economics: The Far-reaching Consequences of Flat Payoff Functions in Economic Decision Making

Economists tend to emphasize the optimum, but in many cases, even large deviations from optimal decisions make little difference to the payoff. This has far-reaching implications that are under-recognized, including: ( a ) decision makers often have a wide margin for error in their production planning decisions, and flexibility to pursue factors not considered in the calculation of payoffs; ( b ) optimizing techniques are sometimes of limited practical relevance for decision support; ( c ) the value of information used to refine management decisions is often low; and ( d ) the benefits of using "precision farming" technologies to adjust production input levels are often low.     

Food shopping and town centre vitality: exploring the link

Retail decentralization is associated with town centre decline and a concern for revitalization. Using the case of Llanelli, South Wales, the effects of a new food superstore on shopping behaviours and opinions are explored. Surveys in 1997, 1999 and 2001 reveal a dramatic change in patterns of food shopping, but no real change for purchases of clothing or DIY goods. Disadvantaged consumers, the carless and the elderly, were already heavily reliant on town centre shops before the opening of the new superstore and changes in their shopping patterns were no different from other shoppers. The 'social' vitality of the town centre increased, as did shoppers' satisfaction with town centre shopping, but major spin-off shopping or 'economic' vitality has not yet occurred.     

Service worker role in encouraging customer organizational citizenship behaviors

Assessment of the role of the individual service worker in encouraging customer organizational citizenship behaviors (customer OCBs) is the primary focus of this paper. The researchers investigate this topic empirically across three service contexts. Customer OCBs are voluntary, outside of the customer's required role for service delivery, which provide help and assistance and are conducive to effective organizational functioning. In this paper, commitment to the service worker is the strongest predictor of customer OCBs. Further, personal loyalty to the service worker serves as a partial mediator of the effects of perceived benevolence of the service worker and commitment to the service worker on customer OCBs. Finally, theoretical, managerial and future research implications are included.