Quality Defined by Public Service Users—The Case of the Avon Probation Service

Avon Probation Service and Bristol Business School have developed a means of assessing user-defined quality of service provision. Building on that work, this article reports on an attempt to involve 'consumers' in devising criteria by which they can judge the performance of a public service. It begins with a review of the debate about quality in public service management, arguing that it is a mistake to import uncritically 'business' approaches to quality into the public services. The impossibility of defining a uniform set of expectations of the probation service's role is a major reason why conventional notions of quality cannot be grafted directly on to public service management. The case study of the probation service suggests broader lessons for public services which wish to involve users in addressing quality issues.     

Do All Foreign Direct Investment Inflows Benefit the Local Economy?

The present study measures the impact of FDI inflows on the local economies of the US states that receive most of the FDI inflows in the country. It appears that FDI inflows in manufacturing have rather weak effects on local employment and wages in most of the states in the sample. However, these results are primarily due to the industry composition of the FDI. FDI inflows in Printing and Publishing, Transportation Equipment and Instruments have positive effects on local employment and wages, while FDI inflows in Leather and Stone/Clay/Glass have detrimental effects on local labour markets in most of the states in the sample. These findings indicate the importance of industry characteristics in evaluating the effects of FDI inflows on local communities. Also, they emphasise the need for US states to selectively target and attract FDI inflows in specific industries.     

DIVERSIFICATION IN THE REAL ESTATE PORTFOLIO

This study investigates primarily the relationship between portfolio size and the reduction of return variation in real estate portfolios and attempts to provide some notion of what represents an “adequate” level of naive diversification. The study also examines the proportional components of the total risk in real estate investment. The results provide information on the relative percentage of total risk accounted for by systematic or “market” factors.     

“Regional questions”

Publications Reviewed:

Royal Town Planning Institute, 1986: Strategic Planning for Regional Potential. A discussion document.

Royal Institution of Chartered Surveyors, 1986: Regional Policy-A Fresh Approach.

Armstrong, H. and Taylor, J. 1987: Regional Policy: The Way Forward. The Employment Institute.

Northern Region Councils Association, 1986: The State of the Northern Region.

South East Economic Development Strategy (SEEDS), 1987: South-South Divide. An exposition of the SEEDS project.     

An Empirical Study of Volatility in Seven Southeast Asian Stock Markets Using ARV Models

This paper investigates the volatility persistence, volatility variability from day to day and transmission of volatility in seven Southeast Asian stock markets from 1980 to 1991 using the ARV approach. We found strong evidence that shocks to volatility are persistent in Taiwan. Moreover, the Stock Exchange of Thailand Daily Index has the strongest interday volatility fluctuation. Instantaneous causality of volatility among six of the seven markets (except Seoul) was discovered. Besides, there is significant volatility spillover effect from Hong Kong to Taiwan, Malaysia to Singapore and Singapore to Malaysia in the period 1980 to 1991.     

a fire inspector calls

Mike Fisher, an Institute of Economic Affairs' trustee and director of Whale Tankers, explains what happened when the fire inspector called on the home of the great British whale.     

The present and future use of ‘land’ below ground

The world's subsurface space, including Britain's, is already used in a variety of ways, ranging from occupancy to disposal and the bulk storage of materials and fuels. In the future it is likely that it will be put to further use in response to trends in technology, resource supply and demand, socioeconomics and geopolitics. Here the present and future uses of underground space, and the potential planning and social issues affecting its development, are reviewed. Future uses are likely to be in the area of increasing occupancy (both commercial and residential), the secure storage of documents and data, the storage of carbon dioxide for carbon abatement, natural gas, compressed air stores of energy from traditional and renewable sources, the use of underground heat in buildings and the proposed deep geological disposal of radioactive waste. The article will also explore pressure points and challenges. These will include the regulation of multiple uses of subsurface storage space and, for projects of national importance including natural gas and radioactive waste storage, legislation to lessen the effect of local opposition relative to the ‘national need’. This article does not discuss future mining, hydrocarbon extraction, or water resources.