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181.
Julie A. Ruth Frédéric F. Brunel Cele C. Otnes 《Journal of the Academy of Marketing Science》2002,30(1):44-58
While emotions have been shown to have significant influence on various consumer behaviors, the cognitive appraisals linked
to consumption emotions have not been fully explored. This research investigates how individuals' cognitive interpretations
of situations correspond to the emotions they experience in these contexts. Using analysis of variance and multiple discriminant
analysis, our results show a systematic relationship between cognitive appraisals and 10 consumption emotions. The author's
findings offer theoretical insights into these consumption emotions, the appraisal/consumption emotion correspondence, basisversus
subordinate-level category differences in emotions, and mixed consumption emotions. The findings provide a practical framework
for academics and practitioners interested in better understanding and managing consumption emotions.
Julie A. Ruth (Ph.D., University of Michigan) is an assistant professor of marketing in the School of Business—Camden at Rutgers University.
Her research interests include affect and emotions, consumer relationships, and consumer response to brand strategies such
as brand alliances and sponsorships.
Frédéric F. Brunel (Ph.D., University of Washington) is an assistant professor of marketing in the School of Management at Boston University.
His research interests include consumer perceptions of product design and aesthetics, consumer attitude and affect, and gender
and sociocultural issues in consumption.
Cele C. Otnes (Ph.D., University of Tennessee) is an associate professor of business administration in the College of Commerce and Business
Administration at the University of Illinois, Urbana. Her research interests include consumer rituals, affect and consumer
ambivalence, and gift exchange. 相似文献
182.
E-commerce not only has tremendous potential for growth but also poses unique challenges for both incumbents and new entrants.
By examining drivers of firm performance in e-commerce from a capabilities perspective, the authors conceptualize three firm
capabilities that are critical for superior firm performance in e-commerce: information technology capability, strategic flexibility,
and trust-building capability. The extent and nature of market orientation is conceptualized as a platform for leveraging
e-commerce capabilities. The authors test the effects of e-commerce capabilities on performance (e.g., relative profits, sales,
return on investment) using data from 122 e-brokerage service providers. The results indicate that information technology
capability and strategic flexibility affect performance given the right market orientation.
Amit Saini (asaini2@unl.edu) is an assistant professor of marketing at University of Nebraska-Lincoln. He conducts research in the area
of marketing strategy, technology-marketing interface, e-commerce strategy, and customer relationship management. He has presented
papers at major conferences, and his research appears in theJournal of the Academy of Marketing Science and American Marketing Association—Marketing Educator’s Conference Proceedings. His industry experience includes sales management and quantitative market research.
Jean L. Johnson (Johnsonjl@wsu.edu) is a professor of marketing at Washington State University. Her research includes partnering capabilities
development in, and management of, interfirm relationships and management of international strategic alliances. Her research
appears in journals such as theJournal of Marketing, the Journal of International Business Studies, theJournal of the Academy of Marketing Science, and theInternational Journal of Research in Marketing. She serves on the editorial boards of theJournal of Marketing, theJournal of the Academy of Marketing Science, the Journal of Retailing, theJournal of Business and Industrial Marketing, and reviews for others. She spent several years in the advertising industry and has lived, taught, and conducted research
in France and Japan. She has been selected to cochair the 2006 winter American Marketing Association (AMA) conference. 相似文献
183.
The effect of management commitment to service quality on employees’ affective and performance outcomes 总被引:1,自引:0,他引:1
Emin Babakus Ugur Yavas Osman M. Karatepe Turgay Avci 《Journal of the Academy of Marketing Science》2003,31(3):272-286
A service recovery performance model is proposed and tested with data from frontline bank employees in Turkey. The model is
derived from Bagozzi's (1992) reformulation of attitude theory. The empirical results suggest that top management commitment
to service quality, as manifested by frontline employees' appraisal of training, empowerment, and rewards, has a significant
effect on their perceptions of service recovery performance. The influence of management commitment to service quality on
service recovery performance is mediated by frontline employees' affective commitment to their organization and job satisfaction.
Implications of the results and further research avenues are discussed.
Emin Babakus (ebabakus@ memphis.edu) (Ph.D., University of Alabama, 1985) is a professor of marketing at the University of Memphis. In
addition to theJournal of the Academy of Marketing Science, his research has been published in such journals as theJournal of Marketing Research, theInternational Journal of Research in Marketing, theJournal of Retailing, theJournal of Business Research, and theJournal of Advertising Research. He serves on the editorial review boards of several journals.
Ugur Yavas (raxyavas@mail.etsu.edu) (Ph.D., Georgia State University, 1976) is a professor of marketing at East Tennessee State University.
Besides theJournal of the Academy of Marketing Science, he has contributed to such journals as theJournal of Marketing Research, theJournal of Business Research, theInternational Journal of Research in Marketing, theEuropean Journal of Marketing, International Marketing Review, theJournal of International Marketing, Management International Review, theJournal of the Market Research Society, theInternational Journal of Service Industry Management, andLong Range Planning. He currently serves as the editor of theJournal of Asia-Pacific Business.
Osman M. Karatepe (osman.karatepe@emu.edu.tr) (Ph.D., Hacettepe University, Ankara, Turkey, 2002) is an assistant professor of marketing at
Eastern Mediterranean University (Turkish Republic of Northern Cyprus). He has contributed to such journals as theJournal of Hospitality and Leisure Marketing, The Service Industries Journal, Tourism Analysis, theInternational Journal of Hospitality and Tourism Administration, andAnatolia: An International Journal of Tourism and Hospitality Research. He currently serves as the associate editor of theEMU Journal of Tourism Research.
Turgay Avci (turgay.avci@emu.edu.tr) (Ph.D., Cukurova University, Adana, Turkey, 1995) is an assistant professor of management at Eastern
Mediterranean University (Turkish Republic of Northern Cyprus). He has contributed to such journals asThe Service Industries Journal, theJournal of Hospitality and Leisure Marketing, Tourism Analysis, theInternational Journal of Hospitality and Tourism Administration, andAnatolia: An International Journal of Tourism and Hospitality Research. He currently serves as the editor-in-chief of theEMU Journal of Tourism Research. 相似文献
184.
An empirical test of trust-building processes and outcomes in sales manager-salesperson relationships 总被引:1,自引:0,他引:1
Thomas G. Brashear James S. Boles Danny N. Bellenger Charles M. Brooks 《Journal of the Academy of Marketing Science》2003,31(2):189-200
This study examines three trust-building processes and outcomes in sales manager-salesperson relationships. This study, based
on a sample of more than 400 business-to-business salespeoples from a variety of industries, shows two trust-building processes
(predictive and identification) to be significantly related to salesperson trust in the sales manager. Interpersonal trust
was found to be most strongly related to shared values and respect. Trust was directly related to job satisfaction and relationalism,
and indirectly related to organizational commitment and turnover intention.
Thomas G. Brashear (brashear@mktg.umass.edu) (Ph.D., Georgia State University) is an assistant professor of marketing in the Isenberg School
of Management at the University of Massachusetts-Amherst.
James S. Boles (jboles@gsu.edu) (Ph.D., Louisiana State University) is an associate professor of marketing in the Robinson College of Business
at Georgia State University. His research has appeared in a variety of journals, including theJournal of Marketing, theJournal of Business Research, theJournal of the Academy of Marketing Science, theJournal of Retailing, theJournal of Personal Selling and Sales Management, and theJournal of Applied Psychology. His areas of research interest include personal selling, sales management, key and strategic account management, and business
relationships.
Danny N. Bellenger (mktdnb@langate.gsu.edu) (Ph.D., University of Alabama) is currently chairman of the Marketing Department in the Robinson
College of Business at Georgia State University. His research has appeared in a number of academic journals including theJournal of Marketing Research, theJournal of Marketing, theJournal of Advertising Research, theCalifornia Management Review, theJournal of Retailing, theJournal of Personal Selling and Sales Management, Industrial Marketing Management, and theJournal of Business Research. He has authored four monographs and four textbooks on marketing research, sales, and retailing.
Charles M. Brooks (brooks@quinnipiac.edu) (Ph.D., Georgia State University) is an associate professor and chair of the Department of Marketing
and Advertising at Quinnipiac University. His research has appeared in theJournal of Business Research, theJournal of Retailing, Marketing Theory, and theJournal of Marketing Theory and Practice. 相似文献
185.
Sandra Rousseau 《Journal of Regulatory Economics》2007,32(1):17-36
Environmental inspection agencies have limited resources. A natural response to this shortage of resources is targeting and
this targeting policy leads to higher compliance than random inspections. This paper uses individual inspection data on the
inspection policy of the environmental agency for the textile industry in Flanders (Belgium). We distinguish between three
types of inspections and use a survival model to show that the environmental agency inspects firms in a non-random way. Even
though the agency solves most environmental problems, it can increase compliance by using the deterrence effect of more stringent
inspections and sanctions.
相似文献
186.
We experimentally investigate whether individuals can reliably detect cooperators (the nice(r) people) in an anonymous decision
environment involving “connected games.” Participants can condition their choices in an asymmetric prisoners’ dilemma and
a trust game on past individual (their partner’s donation share to a self-selected charity) and social (whether their partner
belongs to a group with high or low average donations) information. Thus, the two measures of niceness are the individual
donation share in the donation task, and the cooperativeness of one’s choice in the two games. We find that high donors achieve
a higher-than-average expected payoff by cooperating predominantly with other high donors. Group affiliation proved to be
irrelevant.
Electronic Supplementary Material Supplementary material is available in the online version of this article at .
JEL Classification C91, C72, D3 相似文献
187.
We analyse a disregarded environmental policy instrument: a switch in government expenditure away from energy (or other natural
resources) and toward a composite good which includes energy-saving expenditure. We first develop two variants of an analytical
general equilibrium model. A composite good is produced with constant returns to scale, and energy is imported or produced
domestically with diminishing returns, yielding a differential rent to its owners. The government purchases energy and composite
goods from private firms. Such a policy unambiguously increases employment. It also raises private consumption and welfare
under two conditions: (i) it is not too costly and (ii) the initial share of the resource is smaller in public spending than
in private consumption, or the difference is small enough. We then run numerically a model featuring both importation and
domestic production of energy (oil, gas and electricity), for the OECD as a whole. Simulations show that employment, welfare
and private consumption rise. We provide magnitudes for different parameter values.
Earlier versions of this paper have benefited from conference participants at the European Council for an Energy-Efficient
Economy, International Society for Ecological Economics World Congress, CIRED seminar and EUREQua environmental economics
seminar. We especially thank Michèle Sadoun and two anonymous referees. The usual disclaimer applies. 相似文献
188.
Manfen W. Chen Rohan Christie-David William T. Moore 《Journal of Regulatory Economics》2007,31(3):289-312
We hypothesize that the firm’s regulatory environment influences the sensitivity of its equity value to information. Using
intraday stock price data of utilities operating in differing regulatory environments we test for systematic differences between
the responsiveness of stock prices of utility firms operating in deregulated and regulated environments to a common information
set. Our findings reveal sharp differences in responses, with those of utilities operating in deregulated environments the
strongest, and the responses of utilities in highly regulated environments the weakest. While the evidence supports our hypothesis,
in a broader sense, the evidence suggests that deregulation aids in the process of price discovery. We also find evidence
that suggests that deregulation, per se, does not lead to higher stock price volatility.
相似文献
189.
Synopsis We describe the first effort at creating a global ex-vessel fish price database, which is required for understanding the economic
behavior of participants in the world’s fisheries. We demonstrate potential applications of the database by linking it to
a spatially defined catch database, which makes it possible to attach landed values to species in both time and space. This
is the first database available publicly where interested members of the public, researchers and managers can easily find
and access ex-vessel prices of the world’s major commercial fish species. Preliminary results indicate that the average real
price of a number of species have declined between 1950 and 2002. The estimated landed value of fish globally, in year 2000
dollars, was about US$24 billion in 1950. It increased steadily to about US$90 billion in the early 1970s, reached a peak
of US$100 billion at the end of the 1980s, and declined to about US$80 billion in 2000. The top 15 fishing countries cumulatively
account for 79% of total real landed value, with Japan leading, even though the value of its landings has been declining.
相似文献
190.
David Pearce 《Environmental and Resource Economics》2007,37(1):313-333
This paper addresses from an economic perspective the issue of global biodiversity conservation. It challenges the perception
that the world really cares a great deal about biodiversity and is prepared to pay the full cost of maintaining this stock
of natural capital. Despite the existence of a plethora of international agreements there still seems to be a global ‘deficit
of care’ surrounding efforts to combat challenges such as those posed by global warming and biodiversity conservation. More
light can be thrown on the degree of care by measuring both the actual expenditures and the stated willingness to pay for
biodiversity conservation. However, actual expenditures are much lower than willingness to pay estimates recorded in the published
literature. Using the criteria that the ‘right’ amount of conservation effort is one where the marginal economic benefits
from conservation just equal the marginal costs of conservation, the paper explores the biodiversity conservation conundrum
and concluded that, on the available evidence, the world does not care too much about this natural capital stock and bequests
to future generations.
An erratum to this article can be found at 相似文献