ABSTRACTIn light of the changing roles of customers from service co-producer to value co-creator, the customer participation literature has conceptualized two types of participation behavior: co-production and value co-creation. However, there is a dearth of knowledge concerning both the antecedents of customer co-creation behavior and the outcomes of such behavior in relation to customer-perceived value and loyalty. Anchored in the trust-commitment theory, the present research (a) examines the effect of how a customer's trust in the service personnel could affect his/her cooperative behavior over the service design and delivery processes; and (b) investigates how the potential impact of a customer's trust in service personnel on his/her co-design and co-delivery behavior could be made contingent upon the customer's trust in the service brand and the types of high- versus low-customer-contact service contexts. Filling the aforementioned research gaps, the present research contributes to advance our knowledge of the roles played by trust at different levels of analysis in facilitating customer participation behavior and improving our appreciation of the customer contact service contexts when designing the service organization for maximizing service value and sustaining brand loyalty over time. 相似文献
Using local market employment rates as our measure of economic performance, we find a positive and significant correlation
between the average annual level of employment in a local market and the level of SBA guaranteed lending in that local market.
Furthermore, the intensity of this correlation is much larger in low-income markets. Indeed, our results suggest that this
correlation is positive and significant only in low-income markets. This result has important implications for public policy in general and SBA guaranteed lending in particular.
William E. Jackson III (Corresponding author)Email:
In this article, we reflect on the changing trajectories of agrarian movements in Indonesia. In the two decades after independence, a left-populist alliance of peasants, plantation workers, and other affiliate organizations achieved a mass following and were embraced by President Sukarno. In the aftermath of their violent destruction, the Suharto regime reordered agrarian movements into a single corporatist model. Suharto's downfall opened the way for the re-emergence of agrarian organizations and movements. But two decades later, they remain small and fragmented, with little influence at the national level. In the changing conditions of rural life, and the increasingly authoritarian political context, progressive rural movements face dilemmas on questions both of their focus and goals and of tactical alliances with other progressive movements and political elites. A broader, more inclusive progressive populist alliance is a possibility, but with the continuing danger of co-optation by forces of the populist right. 相似文献
Socially destructive behavior in a public good environment–like damaging public goods–is an underexposed phenomenon in economics. In an experiment we investigate whether such behavior can be influenced by the very nature of an environment. To that purpose we use a Fragile Public Good (FPG) game which puts the opportunity for destructive behavior (taking) on a level playing field with constructive behavior (contributing). We find substantial evidence of destructive decisions, sometimes leading to sour relationships characterized by persistent hurtful behavior. While positive framing induces fewer destructive decisions, shifting the selfish Nash towards minimal taking doubles its share to more than 20%. 相似文献
The agricultural and agri-food sectors have substantial environmental impacts due to the great volumes of food, energy, water, and packaging waste that these businesses generate. Eco-innovations present an important opportunity to mitigate this effect. Even though eco-innovation seeks to reduce environmental damage in the food and agri-food sectors, researchers have paid slight attention to the role of eco-innovation in agribusiness; however, several insights suggest that it would be worthwhile to examine the motivation drivers toward the adoption of eco-innovations. The current study sheds light on the driving forces of eco-innovation and its impact on sustainable business growth. This paper tests a set of hypothesized relationships that focus on a sample of 306 Tunisian enterprises. We harness structural equation modelling to examine the relationship between the driving factors of eco-innovation and enterprises’ sustainable business growth by analysing the eco-innovation strategy's mediating effects. The findings reveal: (1) regulatory-side drivers constitute the most influential factor that motivates entrepreneurs to adopt an eco-innovation strategy, (2) there is a positive relationship between eco-innovation strategy and enterprises’ sustainable business growth, and (3) eco-innovation strategy plays a fully mediating role between the driving factors and enterprises’ sustainable business growth. The present study led us to consider that an entrepreneur with an emotional attachment to the environment is designed as a decisive driver for eco-innovation.
This article challenges the way liberal economic governance has come to be theorised as a passive and depoliticised form of governance. Using the classic case of the gold standard, it shows how state intervention came to be shaped by considerations of state power and diverged considerably from the traditional emphasis on free markets and stable conditions of investments. As I argue, the gold standard was constructed through political struggles over monetary governance which involved significant constraints for capitalist investors. Its institutions helped establish a new structure for exerting control over finance. By resituating the gold standard in a broader historical perspective, I show how nineteenth-century monetary governance, far from leading to a retreat of the state, established in fact the foundations of a new form of state intervention: modern central banking. 相似文献
The majority of South Africa's rural population resides in the former homelands. Although cash from urban and government sources is the mainstay of the rural economy in many areas, the multiple and diverse livelihood base of rural households is not widely recognised. This diversity includes the land-based strategies of arable farming, livestock husbandry and consumption and trade in natural resources. This article examines recent and emerging literature from a livelihood perspective in terms of the role and value of each of these three land-based livelihood sectors. We conclude that the contribution of land-based activities to rural livelihoods is important in both financial and social terms, and is probably greater than previously appreciated within the whole gamut of livelihood strategies adopted by rural households, including transfers from formal employment and state pensions. We examine the policy implications of this for land and agrarian reform in South Africa. 相似文献