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81.
This study investigates the role of financial self-efficacy (FSE) in moderating the relationship between market volatility and financial satisfaction within a sample of 3,405 adults 50 years old and over from the Health and Retirement Study. Results revealed that market volatility had no statistically significant effect with financial satisfaction for those with moderate or high FSE, but market volatility did have a negative effect for those with low FSE. Results suggest that FSE is an important predictor of financial satisfaction amidst market volatility and should be considered when establishing an appropriate asset allocation for client portfolios. 相似文献
82.
Over the last decade and a half Customer Relationship Management (CRM) has developed into an area of major significance. However,
there is considerable confusion in the academic and managerial literature about what is meant by CRM and how if differs from
relationship marketing. Further, despite heavy investment by organizations in CRM, there is extensive reporting of CRM’s failure
to achieve anticipated results in the literature.
This article reviews the conceptual differences between CRM and relationship marketing and defines these terms. It argues
that, in many organizations, CRM failures have occurred through a lack of strategic focus. Key strategic issues are identified.
A CRM Strategy Matrix is presented which considers the strategic context of companies and the implications for the development
of their CRM strategies. Four alternative approaches towards building customer relationships are identified and migration
paths between them are reviewed. Implications for implementing CRM strategy and future research are discussed.
相似文献
P. E. FrowEmail: |
83.
Orley Ashenfelter Daniel L. McFadden Abigail Payne Jason Potts Robert Gregory Wade E. Martin 《Contemporary economic policy》2020,38(1):7-29
This article is based upon presentations at the closing session of the 14th International Conference of the Western Economic Association International (WEAI), hosted by the Newcastle Business School, University of Newcastle, Australia, January 11–14, 2018. The panellists are: Orley Ashenfelter, Daniel L. McFadden, Abigail Payne, Jason Potts, Robert Gregory, and Wade Martin. (JEL J6) 相似文献
84.
In the post‐2008 crisis period, policy makers debate the implications of banking system concentration. To shed light on this debate, we study a postcrisis period in which less banking regulation existed than in the present period, reasoning that an examination of a less regulated market might reveal useful insights about present day market agents' postcrisis actions. The years immediately following the Panic of 1907 merit study because the period shares important features with the post‐2008 crisis financial system: increasing interconnectedness, the growing complexity accompanying the rise of new industries, the rapid deployment of new communications technologies, and substantial innovation in financial instruments. Because the 1907 crisis preceded the Clayton Anti‐Trust Act of 1914, it also provides a window into studying market agents' behavior before legislation was enacted to discourage banking system concentration. We find evidence that the market share of corporate bond underwritings at J.P. Morgan & Co. increased in the post‐1907 crisis period. We suggest a mechanism by which market share increased: a more concentrated configuration of corporate bond underwriting syndicates. We also indicate that Morgan's increased share may have been a proxy for increased certification value of underwriter reputation because of systemic knowledge Morgan gained during the resolution of the Panic of 1907 rather than for increasing bargaining power. We do not find evidence that Morgan used market power to extract rents from issuers despite increased market share and more concentrated syndicate organization. While our results must be interpreted cautiously due to data limitations, possible lessons for present‐day policy makers are that consolidations in the financial system after a financial crisis are complex. Some consolidations may come about from information and reputational gains produced during the crisis. Others may be moves by some firms to concentrate market power and still others from efforts to improve efficiencies in intermediation. 相似文献
85.
This study examines the long-run interest rate pass through of the federal funds rate to the prime rate and whether there is asymmetric adjustment in the prime rate using the Enders–Siklos (2001) momentum threshold autoregressive model over the period February 1987 to October 2005. Once allowance is made for the endogenously determined structural break in the cointegrating relationship in April 1996, the adjustment of the prime rate to changes in the federal funds rate appears asymmetric with upward rigidity, a result contrary to previous studies which found that the prime rate exhibits downward rigidity. The finding of upward rigidity in the prime rate lends support for the customer reaction and adverse selection hypotheses. Moreover, the empirical evidence seems to support the observation of increased pass through as a result of heightened competition in the banking industry as well as the Federal Reserve's enhanced transparency in monetary policy during the 1990s. 相似文献
86.
Atlantic Economic Journal - This study examines the relationship between firm-level tax evasion and corruption. The literature has considered the corruption-firm tax evasion nexus to some extent,... 相似文献
87.
This study uses state-level data for nearly four decades to study the dynamic demand for cigarettes, focusing especially on the long-run equilibrium relationship between cigarette consumption and its determinants as well as the short-run and long-run causal dynamics. We find the presence of cointegration with the long-run equilibrium, indicating the price elasticity of cigarette demand to be negative and inelastic, the income elasticity is positive and the border smuggling effects are significant, with substantial variations across individual states. Of the various smoking control policies considered, questions remain as to the effectiveness of aggregate anti-smoking initiatives that treat all states alike. Furthermore, the causal dynamics reveal bi-directional causality between cigarette consumption and its determinants. Some policy implications are discussed. 相似文献
88.
Oguzhan Dincer James E. Payne Kristi Simkins 《American journal of economics and sociology》2014,73(2):325-340
This study examines whether the target levels of a state's renewable portfolio standard (RPS) are influenced by target levels in neighboring states, controlling for state‐specific characteristics. Contrary to previous studies, target levels in neighboring states have a positive and statistically significant impact. In addition, the renewable energy potential and transmission capacity within a state, as well as in neighboring states, all have a positive and statistically significant impact. Both a state's unemployment rate and its educational attainment have a positive impact. Furthermore, states with Democratic governors have higher RPS target levels. The results also indicate significant regional variation in RPS target levels. 相似文献
89.
J. C. Holt J. Z. Titow M. W. Beresford W. G. Hoskins Christopher Hill R. B. Outhwaite Mary Finch H. M. Colvin E. L. Jones J. Keith Horsefield Charles Wilson G. A. Cranfield E. R. R. Green H. M. Colvin Peter Mathias Sidney Pollard S. G. Checkland A. E. Musson Peter L. Payne Peter L. Payne E. A. Boehm J. R. Vincent Alan R. H. Baker W. Ashworth Edward Miller E. J. Hobsbawm Jean-François Bergier E. E. Rich D. K. Fieldhouse R. Feltham 《The Economic history review》1967,20(2):385-417
Book Reviews in This Article: W. E. Wightman . The Lacy Family in England and Normandy, 1066-1194. H. S. Bennett . Life on the English Manor: A Study of Peasant Conditions, 1150-1400. Margaret Wood . The English Mediaeval House. D. Portman . Exeter Houses, 1400-1700. Patrick Collinson . The Elizabethan Puritan Movement. Calendar of the Patent Rolls. Preserved in the Public Record Office. Elizabeth I. Margaret Cash (Ed.). Devon Inventories of the Sixteenth and Seventeenth Centuries. P. E. Jones (Ed.). The Fire Court: Calendar to the Judgments and Decrees of the Court of Judicature appointed to determine differences between landlords and tenants as to rebuilding after the Great Fire. G. E. Fussell . The English Dairy Farmer, 1500-1900. A. Andréadès . History of the Bank of England, 1640-1903. P. G. M. Dickson . The Financial Revolution in England. A Study in the Development of Public Credit, 1688-1756. Robert Munter . The History of the Irish Newspaper, 1685-1760. W. A. Mc Cutcheon . The Canals of the North of Ireland. J. D. Williams . Audley End. The Restoration of 1762-1797. W. E. Minchinton (Ed.). Politics and the Port of Bristol in the Eighteenth Century. Stanley D. Chapman . The Early Factory Masters. The Transition to the Factory System in the Midlands Textile Industry. Phyllis Deane . The First Industrial Revolution. J. Child . Industrial Relations in the British Printing Industry. The Quest for Security. Werner von Siemens . Inventor and Entrepreneur: Recollections of Werner von Siemens. Kurt Grunwald . Türkenhirsch: A Study of Baron Maurice de Hirsch, Entrepreneur and Philanthropist. J. D. Bailey . A Hundred Tears of Pastoral Banking. A History of the Australian Mercantile Land and Finance Company, 1863-1963. F. B. Smith . The Making of the Second Reform Bill. W. R. Powell (Ed.). A History of the County of Essex. Peter Mathias . Retailing Revolution. A History of Multiple Retailing in the Food Trades based upon the Allied Suppliers Group of Companies. Marc Bloch . French Rural History: an Essay on its Basic Characteristics. J. P. Nettl . Rosa Luxemburg. Erich Gruner and Karl Frei . Die schweizerische Bundesversammlung, 1848-1920 L'Assemblée fédérale suisse, 1848-1920. Richard Colebrook Harris . The Seigneurial System in Early Canada. Geographical Study. Ashin Das Gupta . Malabar in Asian Trade, 1740-1800. David Birmingham . Trade and Conflict in Angola. 相似文献
90.
This two-part study analyzed some of the ethical choices made by founding entrepreneurs during the creation and development of their ventures in order to identify the areas in which founding entrepreneurs must make decisions related to ethics or social responsibility during venture creation and development. Content analysis was used to identify decisions with ethical components and/or implications from in-depth interviews with 10 successful business founders. The research for part one of the study was guided by the following research question: In what areas must entrepreneurs make decisions with ethical and/or social responsibility implications during new venture creation and development? The authors identified four distinct categories of decisions where ethical or social responsibility components exist: (1) individual entrepreneurial values-related decisions, (2) organizational culture/employee well-being decisions, (3) customer satisfaction and quality decisions, and (4) external accountability decisions. In the second part of the study, the decisions identified in part one were analyzed using a framework derived from prior research in ethics. This framework was developed from the work of Kant (1964) who theorized about human morals and Rawls (1971) who developed theories about justice. Part two of the study was guided by the following research questions: Do entrepreneurs have values and ethics similar to those held by society in general? If they don’t, how do their values and ethics differ? The comparison revealed that the ethics and/or values that the entrepreneurs either explicitly or implicitly acknowledged were in fact similar to those of society in general. 相似文献