Tourist Perception of Crowding and Management Approaches at Tourism Sites in Xi'an

Tourism crowding management is an important part of sustainable development at tourist attractions. This study seeks to recognize visitors' perceptions of crowding and then identify tourism crowding management approaches for tourism sites in Xi'an, western China. Three kinds of study, which were designed using quantitative and qualitative techniques, were undertaken in Xi'an. In the first two studies the actual numbers of visitors at component parts of five tourist attractions were recorded. Next, visitor responses to these kinds of levels of crowding were assessed. In the third study senior managers were interviewed and asked to explain their approaches to crowding management. Taken together, the information collected from the three studies helped build a model that plots the driving forces shaping tourism crowding at tourism sites.     

Strategische Kommunikationsspiele

The main question of this paper is how actors in strategic communication constellations deal with seemingly hopeless situations. The thesis presented here is that actors in such situations make a strategic communication play. Basically, this facilitates the continuation of communication. The concept of strategic communication plays is developed theoretically in this paper. It is shown that strategic communication plays come across in direct interpersonal communication as well as in mass medial mediated communication. In the communication-sociological approach, it is used as the theoretical basis of a difference theory and paradoxical term of play based on Bateson (1956, 1985), embedded in the frame analysis of Goffmann (1980). On this basis, two functions of strategic communication plays are worked out. On the one hand, it is an extension of freedom of action and on the other hand increases the probability of sympathy and credibility attributions through self-thematization.