Evaluating cultural industries: investigating visitors' satisfaction in theatres

This study investigates visitors' satisfaction with their subjective experience in theatres. Reconciling research on theatre marketing and theatre studies, a model of visitors' satisfaction in theatre is suggested and an instrument to capture visitors' satisfaction and its determinants is developed. Results from a field study (n?=?158) on three performances of ‘Twelfth Night or What You Will’ (Shakespeare) in a German community theatre revealed spectators' perception of stage direction and their emotional response as significant determinants. Comparing experienced to inexperienced visitors' judgements, no differences were found. Conclusions for theatre marketing are drawn.     

Diversity �C diskutieren oder tabuisieren? Eine explorative Studie in Indien

Completing existing forms of diversity, the paper is the first to introduce the distinction between an off-limits form of diversity and a non off-limits form of diversity. This distinction is relevant because we argue that an off-limits form of diversity will result in a shift of intragroup conflicts, while a non off-limits form of diversity will result in an escalation of intragroup conflicts. For the management of diversity, this distinction is important to appropriately assess the risks of rising diversity in organizations. Analyzing data from N?=?96 schools in southern India (Kerala), religious diversity appears to be off-limits, whereas union diversity does not. As expected, union diversity was accelerated positively related to intragroup conflicts. Moreover, this positive relationship was stronger under high levels of religious diversity. In order to explain these results, we explicitly consider the particularites of Kerala. In order to draw conclusions for diversity management in German organizations, we additionally analyze which forms of diversity could unfold analogous dynamics and what implications for managers are to expect.     

Tourism and remembrance: the journey into the self and its past

The research refines the author's earlier conceptualization of ‘personal memory tourism’, a form of travel motivated by memories of one's own past and focused on the revisiting of sites and destinations associated with key moments in a person's life or the retracing of memorable previous journeys. The concept is compared with and differentiated from overlapping and related types of tourism. Based on some scholarly insights into the functioning of human memory, it is argued that travelling can be considered a deliberate and organized extension of the process of remembering, associated with issues of identity and an exploration of the self, especially in relation to significant others. Using an interpretive approach based on in-depth interviews with 20 participants, the research found that the majority have engaged in some form of personal memory tourism, but with great divergences in how such trips were organized and for what reasons. The research concludes that personal memory tourism should not be considered a type, but rather a form of tourism due to the heterogeneous and highly individualized nature of the phenomenon.     

Beyond Legitimacy: A Case Study in BP’s “Green Lashing”

This paper discusses the issue of legitimacy and, in particular the processes of building, losing, and repairing environmental legitimacy in the context of the Deepwater Horizon case. Following the Deepwater Horizon catastrophe in 2010, BP plc. was accused of having set new records in the degree of divergence between its actual operations and what it had been communicating with regard to corporate responsibility. Its legitimacy crisis is here to be appraised as a case study in the discrepancy between symbolic and substantive strategies in corporate greening and its communication. A narrative analysis of BP’s “beyond petroleum”-rebranding and the “making this right”-campaign issued in response to the Gulf of Mexico disaster discusses their respective implications for (green) corporate change. Further, the question is addressed why BP’s green image endeavors were so widely accepted at first, only to find themselves dismissed as corporate greenwashing now. The study concludes that where a corporation’s “green narrative” consistently evokes established narratives, its legitimacy will be judged against narrative, rather than empirical truth. Thus, the narrative will be more willingly accepted as speaking for the issuing company’s legitimacy, irrespective of whether it reflects substantive greening or not.     

Resolving Impasses in e-Negotiation: Does e-Mediation Work?

In this article we evaluate the performance of an e-mediation system, referred to as VienNA, in an e-negotiation environment. A set of hypotheses drawn from the mediation and e-mediation literatures are explored. Bargaining processes, outcomes, and perceptions are compared for bargainers that have access to the VienNA system with those that do not have access during negotiation. Supporting several of the hypotheses, bargainers with access to the system were more flexible during the process, showed more concession reciprocation, sent more messages dealing with relationships and related sources of conflict, and were more satisfied with both the process and outcome. Early use of the system produced more flexible bargaining and better outcomes than later use, a finding that supports research on mediation in international conflicts. More balanced agreements occurred when bargainers consulted a form of advice known as fairness norms. Implications of these results for theory and practice are discussed along with suggestions for further research.     

Worktime Demands and Work-Family Interference: Does Worktime Control Buffer the Adverse Effects of High Demands?

This study examined whether worktime control buffered the impact of worktime demands on work–family interference (WFI), using data from 2,377 workers from various sectors of industry in The Netherlands. We distinguished among three types of worktime demands: time spent on work according to one’s contract (contractual hours), the number of hours spent on overtime work (overtime hours), and the number of hours spent on commuting (commuting hours). Regarding worktime control, a distinction was made between having control over days off and vacations (leave control) and having control over starting and finishing times (flextime). These three worktime demands were expected to have separate as well as joint effects on WFI, whereas worktime control should buffer these adverse effects of worktime demands on WFI. Stepwise regression analyses showed that working high numbers of contractual and overtime hours was indeed associated with high WFI. Further, worktime control indeed made a difference in terms of WFI: whereas leave control contributed directly to lower WFI, flextime buffered the adverse effects of long contractual workhours. Our results suggest that very long working days should be prevented, and that worktime control may be a powerful tool to help workers maintaining a good work–family balance.     

Parental role models and the decision to become self-employed: The moderating effect of personality

This paper uses social learning theory to examine the influence of parental role models in entrepreneurial families. We distinguish between paternal and maternal role models and investigate how their influence on offsprings’ decision to become self-employed is moderated by personality, specifically the offsprings’ openness. We use data on 461 alumni from eight German universities. Our results show not only that the presence of a parental role model increases the likelihood that individuals become self-employed, but that the influence of role models also depends on the individual’s openness. We discuss the implications of our findings for research on entrepreneurial families, role models, and the psychology of the entrepreneur.