Teamworking: Redesigning the Organization for Manufacturing Improvements

This paper argues that our understanding of the different forms of teamworking in manufacturing is aided by placing teamworking within an organizational and a strategic context. The argument is developed firstly by considering changes in the manufacturing environment which have resulted in the need to overcome the legacy of traditional organization and move to contemporary forms emphasizing quality and flexibility. Secondly, there follows a discussion of the role of teamworking in the current literature, particularly that focussing on 'new wave' manufacturing. Thirdly, extracts from one of our fourteen in-depth case studies from field work are presented as examples. This is of a car assembly plant, which used teamworking as a vehicle for major organizational change. Data analysis used Hinings and Greenwood's (H.R. Hinings & R. Greenwood, Understanding Organisational Design (Oxford, Blackwell, 1989)) theoretical framework, arguing the relevance of that model to aid our understanding of teamworking, both in terms of utilizing an organizational perspective and of recognizing and defining different team archetypes. Finally, the article concludes by summarizing the main findings of the research so far, emphasizing the benefits of taking a strategic approach to teamworking.     

Determinants of customer loyalty and purchasing behavior for full-service and limited-service hotels

This study investigated factors that influence consumer purchasing decisions for two hotel segments: full-service and limited-service. Results from an online survey indicated that full-service hotel guests were more likely to be reward program members and be emotionally attached to their preferred brand. Price was the most important factor for limited-service guests’ purchase decisions, while both price and utility were important for full-service guests. Limited-service guests had lower switching costs, that is, they required less of a discount to switch to a non-preferred brand than full-service guests. The findings have implications for hotel pricing and marketing strategies.     

Tourist satisfaction in relation to attractions and implications for conservation in the protected areas of the Northern Circuit,Tanzania

This study assessed tourist satisfaction and its links with tourist attractions and infrastructure at the following six protected areas on the Northern Tourist Circuit of Tanzania: Tarangire National Park, Lake Manyara National Park, Ngorongoro Conservation Area, Serengeti National Park, Arusha National Park, and Mt. Kilimanjaro National Park. Semi-structured interviews were conducted with 185 tourists visiting the protected areas. Satisfaction ratings for the Northern Circuit were high, with 86% of tourists willing to be repeat visitors. Tourists were attracted primarily to wildlife viewing. Although most tourists were not influenced to visit the region by indigenous culture or physical features, 81% of tourists noted that non-wildlife attractions enhanced their tourist experience. A range of ways to develop more sustainable forms of tourism emerged from the work, including lengthening stays, guide/driver capacity building, and partnership working with tour operators to improve marketing, increase satisfaction rates, and diversify the product.     

Extending customer relationship management into a social context

Informed by the resource-based view, this study draws on customer relationship management (CRM) and value co-creation literature to develop a framework examining the impact of social networking sites on processes to manage customer relationships. Facilitating the depth and networked interactions necessary to truly engage customers, social networking sites act as a means of enhancing customer relationships through the co-creation of value, moving CRM into a social context. Tested and validated on a data set of hotels, the main contribution of the study to service research lies in the extension of CRM processes, termed relational information processes, to include value co-creation processes due to the social capabilities afforded by social networking sites. Information technology competency and social media orientation act as critical antecedents to these processes, which have a positive impact on both financial and non-financial aspects of firm performance. The theoretical and managerial implications of these findings are discussed accordingly.     

How to Learn to Stop Worrying and Love the Job Market

This article conveys information and advice about the job market process for candidates completing their PhDs in economics in the United States. I discuss the mechanics of the job market process in great detail, from the preparatory work before the market starts to the steps after accepting an offer. Throughout, I answer common job market‐related questions and discuss ways to make the process more manageable and less stressful. The focus is on students from non‐top‐tier universities, although the advice applies equally well to students from top schools.     

Rationale of internationalization of China's national oil companies: seeking natural resources,strategic assets or sectoral specialization?

The bulk of the existing literature emphasized that China's companies sought strategic assets (technology, brands and access to markets) through internationalization in order to overcome latecomers' comparative disadvantage, while some studies suggested that these firms went after natural resources to address China's rising oil imports. The third argument (which we coin the ‘sectoral strength’ hypothesis) suggested that the upstream firms in extractive business would seek natural resources, whereas downstream ones would seek strategic assets. In this study, we examine the rationale of main overseas investment deals (‘going out’) of China's two largest national oil companies during 2002–2010 which were also China's top two non-financial firms with the largest outward investment stocks during 2004–2010. We conclude that these deals can be best explained by the ‘sectoral specialisation’ hypothesis supplemented with a consideration for strategic assets.     

Gemeinsame Agrarpolitik der EU

Die Gemeinsame Agrarpolitik geh?rt zu den Kernbereichen der europ?ischen Integration. Was waren ihre ursprünglichen Ziele und welche Auswirkungen hatte sie? Welche Reformma?nahmen wurden durchgeführt? Wie ist die europ?ische Agrarpolitik innerhalb der WTO zu beurteilen? Welchen Herausforderungen muss sie sich in Zukunft stellen? Prof. Dr. P. Michael Schmitz, 57, ist Inhaber der Professur für Agrar- und Entwicklungspolitik an der Universit?t Giessen; Sarah Maas, 24, ist dort Mitarbeiterin.     

The Relationship between Consumers' Unethical Behavior and Customer Loyalty in a Retail Environment

This paper investigates the relationship between two outcomes of relationship marketing – affective commitment and behavioral loyalty – and consumers' unethical behavior. The main objective of the study is to assess whether affective commitment and behavioral loyalty to a store translate into more ethical behavior towards that store, controlling for the variables of age, gender, and ethical beliefs. The study does not rely on a single measurement tool, but is based on ten months' panel data and three different mail surveys targeted at 359 Belgian households. The results provide support for our hypothesis that affective commitment is indeed negatively correlated with consumers' unethical behavior. The same conclusion could not be drawn for the relationship between behavioral loyalty and consumers' unethical behavior. No significant relationship was detected, not even in situations where affective commitment was high. The results hold major implications for retailing practice.