The EU Elephant: Europe in the 2021 Dutch General Elections

Intereconomics - For the Netherlands, the single most important EU issue is the future of the eurozone.     

Ambiguous workarounds in policy piloting in the NHS: Tensions,trade‐offs and legacies of organisational change projects

Pilot projects are increasingly used as a mechanism to enact organisational change, particularly government policy. Information technology's centrality to organisations often makes it key to the introduction of new processes. However, it can give rise to workarounds as employees circumvent impediments it presents by rejecting its prescribed use. Workarounds tend to be conceptualised dichotomously, as either ‘good’ problem solving, or ‘bad’ subversion of the technology. In pilot projects, workarounds are more ambiguous because those that support projects' successful completion in the short‐term may undermine day to day operations longer term. We draw on interview data from a policy pilot in general practice in the National Health Service in England aimed at extending access to care. We problematise the dichotomous conceptualisation of workarounds, finding they can be simultaneously supportive and undermining of policy pilots. Workarounds thereby become political, as employees are required to trade‐off consequences for themselves and the wider organisation.     

La importancia económica de la legislación de protección del empleo y sobre modalidades diferentes de empleo en 117 países, 1990–2013

Mediante análisis econométrico de series temporales con datos de panel no estacionarios, se estiman los efectos de la legislación de protección del empleo y de la protección jurídica de modalidades diferentes de empleo (a tiempo parcial, temporal y a través de agencias) sobre los resultados económicos utilizando datos del CBR‐LRI. Se observa un aumento del nivel de protección a lo largo del tiempo. Una mayor protección se asocia a un incremento de la participación del trabajo en la renta nacional, de la tasa de actividad y del empleo y a una disminución del desempleo, aunque de magnitudes relativamente pequeñas en comparación con las tendencias económicas más generales.     

Pilot workload and fatigue on short-haul routes: an evaluation supported by instantaneous self-assessment and ethnography

In the context of claims that the European Aviation Safety Agency’s flight and duty- time regulations pose a threat to safety, pilot workload and fatigue were assessed on two short-haul routes using a mixed-methods approach. Data produced by the US Air Force School of Aerospace Medicine Crew Status Survey (CSS) showed that pilots rarely assessed workload and fatigue to be high-risk. Data produced by an ethnographic study somewhat contradicted the CSS findings, with some pilots claiming to be fatigued. The combined data suggested a correlation between both workload and fatigue and aviation system dynamics such as airspace manoeuvring restrictions, especially in the vicinity of busy airports. The research presented an opportunity to test claims made for the CSS, specifically that it is ‘easily understood, easy to administer and minimally intrusive’. Missing forms and errors suggest that it is not as reliable a research instrument as proponents suggest, although contextual factors may have served to reduce the volume and quality of data. It is concluded that a pre-survey, systems-thinking-informed evaluation of the host airline would suggest ways of improving buy-in.     

The influence of a film on destination image and the desire to travel: a cross‐cultural comparison

The objective of this study was to measure the immediate impacts of a film on the perceptions of viewers from different countries. The film chosen for this experiment was the Motorcycle Diaries in which South America was featured prominently in the film. Using established scales from the tourism and marketing literature, viewers from the USA, Canada and Spain were surveyed before and after seeing the film, and results showed that the film did change the viewers' perceptions of South America. After watching the film, a large percentage of the respondents expressed a desire to visit the countries seen in the film, with Canadians showing a significantly higher desire to visit South America than the US and Spanish participants. Those who were motivated to travel by the film were especially influenced by the scenery, landscape and the cultural attractions of the destination as depicted in the movie. Copyright © 2010 John Wiley & Sons, Ltd.     

The effect of information sharing between lenders on access to credit,cost of credit,and loan performance – Evidence from a credit registry introduction

Using a rich dataset from a commercial bank in Albania, we utilize the introduction of a public credit registry by the Albanian central bank in January 2008 as a natural experiment to analyze the effect of information sharing between lenders on (1) access to credit, (2) cost of credit, and (3) loan performance. Our results suggest that information sharing by means of a credit registry does not affect access to or cost of credit, but improves loan performance. Specifically, loans granted after the introduction of the credit registry are 3% points less likely of turning problematic, representing a 35% reduction of the overall sample average arrear probability. We further find that the effect is more pronounced for repeat borrowers and in areas, where competition is weak. This indicates that information sharing among lenders improves loan performance mainly by disciplining borrowers to repay in their concern about future access to credit.     

How Do Chinese Firms Deal with Inter-Organizational Conflict?

Based on social exchange and customer relationship marketing theory, this study examines how ethical leadership contributes to inter-organizational conflict management (task conflict (TC) and relationship conflict), and the moderating role of task interdependence in these relationships. Data was collected from 81 suppliers and 45 corresponding managers of a large group company in China. Results show that ethical leadership is negatively associated with the levels of inter-organizational conflict, whether task or relationship. Task interdependence significantly moderates the relationship between ethical leadership and TC. Managerial implication in terms of creating sound buyer–supplier relationship through an ethical perspective is discussed.     

Using PDA consistency checks to increase the precision of profits and sales measurement in panels

Personalized Digital Assistants (PDAs) and other forms of hardware needed to collect survey data electronically have become more affordable and powerful in recent years, leading to their use in a number of surveys in developing countries. Simple use of these devices can offer the prospect of more timely data entry and greater accuracy in guiding respondents through skip patterns. Further benefits are possible through the use of more complex consistency checks. We use PDAs to measure sales and profits for microenterprises, which are notoriously noisy. Consistency checks in the cross-section compare sales and profits, while those in the panel query responses which result in large changes from one period to the next. Cross-sectional checks also served as a second prompt in the case of missing profits. These checks do succeed in reducing the standard deviation and in increasing the correlation of the observations for which corrections are made. However, we find that the vast majority of large changes in enterprise sales and profits are confirmed by firm owners as genuine, highlighting the volatility of income in this sector. As a result, the overall impact of these consistency checks on the full sample is rather limited, suggesting that while such checks are useful if computerized forms of data collection are being used, the consistency checks per se are not a strong reason for using computerized data collection in collecting firm profits and sales.     

When social intrusiveness depletes customer value: A balanced perspective on the agency of simultaneous sharers in a commercial sharing experience

A major pattern of non‐ownership consumption is “simultaneous sharing,” whereby customers simultaneously share the same resource in either a virtual or physical setting. However, little research examines the actual value that consumers derive from such a group‐based commercial experience. By integrating the literature on customer value and the psychology of autonomy, this study proposes a theoretical model of the simultaneous sharing experience that balances the benefits and social intrusiveness of sharer agency. Based on data that were collected from members of a collaborative platform dedicated to flat sharing and analyzed through structural equation modeling, social intrusiveness is found to be a pervasive phenomenon that strongly impairs customer satisfaction, whereas communal benefits, as reflected by enjoyment, companionship, informational guidance, and emotional support, enhance it. As a major antecedent of both communal benefits and intrusiveness, perceived homophily nourishes satisfaction, however, customer age may reduce the buffering influence of perceived homophily on intrusiveness, whereas an additional positive effect on communal benefits is associated with the sharer social integrative motive. We discuss the implications of this study for customer experience and commercial sharing consumption research.     

Redefining stakeholder relationships in mega events: New Zealand Chinese and the Rugby World Cup

Through a proposed stakeholder framework with different participation modes, this study of the Chinese migrant community in Auckland explored the relationships around their participation in Rugby World Cup, namely, their awareness of the event and its link to event participation, economic links, identity, and national pride. Adopting a pre- and post-event approach, data from self-administered and online questionnaires were collected and examined using a multivariate analysis. A multidirectional participation effect was found for multicultural value, linkages, sense of identity and pride, business engagement, and recommending the country. Finally, stakeholder relationships were redefined by regrouping stakeholders in a mega sporting event.