The impact of prior firm financial performance on subsequent corporate reputation

This study links corporate reputation, as measured byFortune magazine's Most Admired list, with firm financial performance. Seven measures of financial risk and return were collected for a sample of 149 firms from two time periods, 1981 and 1986. The mean score of four attributes from the 1993Fortune Most Admired list for the sample was then analyzed with the financial data through regression analysis. Two financial variables, Standard Deviation of the Market Return of the Firm and Return on Sales, explained between 0.12 and 0.14 of subsequent reputation. The implication for management is that they can affect a firm's subsequent reputation by lowering financial risk and controlling costs.Sue Annis Hammond is an Organizational Development Consultant based in Dallas, Texas. She has over ten years of internal consulting experience from her work at Meredith Corporation and Principal Financial Group. After taking time off from paid employment to complete a Masters of Organizational Development, she founded Kodiak Consulting, which specializes in the area of corporate culture change.John W. Slocum, Jr. holds the O. Paul Corley Chair in Management at the Cox School of Business at Southern Methodist University. He has received the Nicholas Salgo Distinguished Teaching and the Rotunda Outstanding Faculty Awards while on the faculty of SMU. He serves as a consultant to numerous organizations in the area of human resources management.     

Striving for quality: The key role of internal and external customers

This research suggests that the concept of customer orientation is at the core of a successful quality program. Based both on a series of interviews conducted at a Baldridge Award winning company and on past literature support, it is shown that in addition to an external customer orientation, an internal customer orientation plays a strategic role in the achievement of high quality standards throughout the organization. Several recommendations are proposed to foster the development of an internal customer orientation—a concept which has been largely neglected in the quality management literature.     

Outdoor management development: the mediating effect of the client organisation

This article reports on a study comparing the impact of an outdoor management development (OMD) programme on delegates from two different client organisations. By keeping the provider constant it is possible to assess how organisational factors mediate the transfer of learning from a development event back to the workplace. The results show that, while the programme had a very positive immediate impact on the delegates from both companies—they felt they had learnt a lot and that they were working better as a team—in only one of the companies was this change sustained back in the work-place. Follow-up interviews with delegates, four months after the event, highlighted that in the company where transfer was not evident, there were considerable organisational barriers. In this instance at least, it was not the OMD programme that was ‘at fault’ but the organisation climate or culture which impeded any transfer of learning.     

Spatial pricing in international trade: Some limited evidence

Zusammenfassung Regionale Preisdifferenzierung im internationalen Handel. Ein empirischer Befund. — In diesem Aufsatz wird versucht, die Bedeutung regionaler Preisdifferenzierung im internationalen Handel zu ermitteln, wobei die Frachtraten in der Seeschiffahrt und die f.o.b.-Durchschnittswerte für kanadische Exporte von Zeitungspapier, Aluminium-Barren, raffiniertem Kupfer und Asbestfasern verwendet werden. Die Daten umfassen mehrere Jahre. Die Ergebnisse der Regressionen zeigen, da? die Exporteure aller vier Produkte die Frachtkosten bis zu einem gewissen Grade absorbieren, und zwar wohl besonders h?ufig bei Zeitungspapier und Kupfer.

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Résumé La détermination des prix spatiaux au commerce international: Quelques preuves limitées. — Cette étude essaie d’évaluer l’importance de la détermination des prix spatiaux au commerce international en utilisant le fret maritime et les valeurs par unité franco bord concernant les exportations canadiennes pour le papier à imprimer, les lingots d’aluminium, le cuivre, et les fibres d’amiante. La base des données comprend plusieurs années. Les résultats de la regression indiquent que les exportateurs des quatre produits analysés absorbent partiellement le fret s’ils forment les prix mais il semble que la pratique est plus prépondérante concernant les prix de papier à imprimer et de cuivre.

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Resumen Política de precios espacial en el comercio international : cierta evidencia empírica limitada. — En este trabajo se intenta evaluar la importancia de una política de precios espacial en el comercio international utilizando tarifas de carga marítima y valores unitarios fob de las exportaciones canadienses de periódicos, lingotes de aluminio, cobre (tipos refinados) y fibras de asbesto. El banco de datos abarca varios a?os. Los resultados de las regresiones indican que una parte de la absorción de la carga ocurre en la política de precios para los cuatro bienes, mas en la práctica parece no prevalecer en la politica de precios para periódicos y cobre.

     

Operating cash flow asymmetric timeliness in Australia

Operating cash flow (CFO) asymmetric timeliness occurs when CFO reflects bad news more quickly than good news. We examine the presence and determinants of CFO asymmetric timeliness in Australia, where substantial differences in reporting requirements of cash flow components, in characteristics of listed companies and in the degree of conservative financial reporting produce contrasting findings to those in the United States. We find supportive evidence for the novel ‘sticky cost behaviour’ explanation and also the product-pricing strategy, but not the life cycle hypothesis. These findings are useful for investors and analysts concerned with forecasting the future values of companies.