Measuring the Costs of Custom Products through Better Technology Utilization

This case study details the process of determining the economic feasibility of implementing lean manufacturing in a small mass customization manufacturing company in the medical industry. The case study investigates the information required for a lean implementation and proposes a number of changes to the work procedures (including instrumentation) to obtain the data. A large number of enterprise resource planning systems were evaluated for their suitability to track data in the mass customization environment and the top candidates are compared in the article. The current labor and materials costs are estimated to determine the magnitude of potential savings to support the changes. Based on the analysis the recommended solution has a payback period of approximately two years.     

A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries

Improving customer satisfaction has become a strategic imperative for managers and researchers given the benefits of developing customer loyalty for long-term financial success. Creating these linkages becomes even more important in the context of mobile telecommunications due to the ubiquitous nature of mobile phones and the potential this creates to engage in interactive marketing for firms. Further, with increased global penetration of mobile telecommunications, examining cross-national differences in consumer attitudes and behaviors has become critical. Most studies that examine customer satisfaction and loyalty linkages however have traditionally focused on single countries and/or single industries. This study extends the literature by testing the moderating impact of cultural variables on the impact of satisfaction on loyalty intentions using data from 3,393 mobile telecommunications customers in Australia, Brazil, Canada, China, France, Spain, UK, and USA. Our findings reveal that the impact of satisfaction on loyalty in the mobile telecommunications context depends on cultural differences. The results demonstrate non-linear threshold effects where managers operating in countries characterized by self-expressionist values will have an easier time creating satisfaction and loyalty with mobile customers compared to those operating in cultures dominated by high survivalist values.     

Stakeholder Salience in Public and Private Firms: Results from Tanzania

It has become evident that Western concepts of business and management must be evaluated within their realms of application. The objective of this research was to analyze the effects of stakeholder attributes of power, legitimacy, and urgency on the stakeholder salience of shareholders, employees, customers, and community in state-owned and privatized firms in Tanzania. In general, the framework developed and used in Western studies proved useful in characterizing Tanzanian management perceptions toward stakeholders. That is, when using a common questionnaire, results were obtained that linked stakeholder saliency with underlying attributes. Nevertheless, the saliency profile for stakeholders was different in the Tanzanian culture from previous studies in the United States and Spain. In a Tanzanian context, employees, customers, and community attained inferior status compared to the results obtained in developed countries for which the theory had been developed. Profiles were also different in comparing state-owned and privatized firms in Tanzania. Results indicated that the effects on salience are similar for shareholders but different for the remaining stakeholder groups in the two categories of firms. Some policy recommendations are made as a consequence of observations, and the need for further work is acknowledged.     

On the Accuracy of Different Measures of q

Tobin's q is widely accepted as a proxy for an underlying "true" q, which is assumed to characterize a firm's incentive to invest. Researchers have developed numerous methods for computing q. This article assesses the measurement quality of different proxies for q. We adapt the measurement-error consistent estimators in Erickson and Whited (2002) to estimate the extent to which variation in true unobservable q explains variation in different proxies for q. We find most proxies for q are poor: careful algorithms for calculating q do little to improve measurement quality. Using elaborate algorithms, however, depletes the number of usable observations and possibly introduces sample selection bias.     

On the Review Process and Journal Development

abstract    This paper describes the editorial and review process currently operating at JMS and offers the Editors' perspective on the journal's growth over the past three years. We first outline what we think is the essence of a JMS article. Then, we describe the review process from the editor's initial decision, to the reviewers' comments, to the editor's final editorial decisions, and including the process of accepting a paper. We suggest four main reasons for rejecting a paper: lack of contribution, failure to develop a theoretical contribution, fatal flaws in methods and deficiencies in analysis. With respect to the journal's progress, we show that JMS has significantly increased its position in the ISI rankings to 19th and its impact factor to 1.180. In addition, the journal experienced a 222 per cent increase in submissions from 2003 to 2005.     

Competitive Behavior in the U.S. Food Retailing Industry

We develop a model to examine competitive conditions in the U.S. food retailing industry for the years 1967 to 1992 and the effect of financial leverage on industry cost conditions. Changes in total current liabilities contributed to increases in costs while increases in long-term debt were associated with lower costs. The impacts of key technological and market developments on shifts in the competitive index are assessed. The estimated index of market power was low, although significantly different from the perfect competition benchmark of zero from 1983 to 1992. The slight decline in competitive conditions was associated with mergers and acquisitions activity in food retailing.
Nous avons élaboré un modèle mathématique pour examiner: 1) les conditions de concurrentialité agissant dans le marché au détail des aliments aux États-Unis durant la période s'étendant de 1967 à 1992 et 2) l'effet du poids financier sur les conditions de cout du secteur. Les modifications de I'endettement total courant contribuent a accroître les coûts, tandis que les accroissements de I'endettement à long terme auraient plutôt I'effet inverse. Nous examinons I'impact des développements dans les domaines de la technologie et du marché sur les fluctuations de I'indice concurrentiel. L'indice estimatif de pouvoir sur le marchéétait has bien que signiflcativement différent de la marque repére de zéro (situation de concurrence parfaite) pour les années 1983–1992. La légére baisse des conditions de compétitivité est expliquée par les nombreuses fusions et acquisitions survenues dans le marché au détail des aliments durant cette période.     

Using extracurricular activity as an indicator of interpersonal skill: Prudent evaluation or recruiting malpractice?

There is widespread agreement that success in organizations requires more than high intellect. Thus, college recruiters commonly examine job candidates' extracurricular activities in search of “well‐rounded,” emotionally intelligent, and interpersonally skilled students. Intuitively, extracurricular activities seem like valuable student experiences; however, research evidence is sparse, suggesting far more questions than answers. Is participation in extracurricular activity truly linked to interpersonal skill performance? Does leadership experience make a difference? Do extracurricular experiences yield higher skill development? Six hundred eighteen business students and the relationship of their extracurricular involvement to four interpersonal skills were examined. Significant relationships were found and recruitment implications are discussed. © 2002 Wiley Periodicals, Inc.     

Keynesian Comparative Economics:

A BSTRACT . The authors of this article review the late E. Lynn Turgeon's contributions to economics, including his studies of the Soviet economy, use of qualitative and demographic analyses, his Keynesian critique of U.S. economic performance, and his critique of international financial markets. Turgeon's comparative approach led to unique insights about the challenges that confronted planned economies, including the differential impact of military spending on the demand-constrained economy of the United States and the supply-constrained economy of the Soviet Union. His study of the Soviet and planned economies also informed his analysis of the U.S. economy and international adjustment mechanisms. Turgeon argued for expansionary fiscal and neutral monetary policies, prudential restrictions on portfolio capital flows, and increased foreign direct investment and foreign assistance to shift the burdens of adjustment from deficit to surplus countries. Throughout his career, Turgeon measured economic policies by their effects on real people, including impacts on employment, the environment, living standards, and distributions of income and wealth.