How to handle donor complaints

Responding to donor complaints takes great care. But know who's complaining and keep things in perspective.     

How public opinion really works

The public's thinking on issues progresses through seven predictable stages, the dean of American pollsters finds. Politicians make a big mistake just looking at raw numbers.     

EMBEDDED MATRICES FOR FINITE MARKOV CHAINS

For an arbitrary subset A of the finite state space 5 of a Markov chain the so–called embedded matrix P _A is introduced. By use of these matrices formulas expressing all kinds of probabilities can be written down almost automatically, and calculated very easily on a computer. Also derivations can be given very systematically.     

企业家·生命·周期及其价值提升研究

互企业家生命周期是指企业家所面临的一个从起步到成长、从成长到成熟、从成熟到衰退的过程。本文从分析企业家生命周期的内涵出发,探讨了影响企业家生命周期的因素,企业家生命周期与企业家价值之间的关系,得出可以通过优化企业家生命周期来提升企业家价值;最后提出了一些优化企业家生命周期的具体途径。