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101.
Gary Harden 《Journal of Financial Services Marketing》2002,6(4):323-332
UK high street banks are continuing to extend the choice of channel through which customers can manage their moneycolon; an obvious example is e-banking. They have been keen to exploit technological advances and changing customer attitudes to alternative channels. Additionally, competition from leaner new market entrants has provided an added incentive to adopt new approaches. In the light of such developments, it is worth reflecting on the changing nature of the bank–customer relationship. This paper suggests that banks are finding it difficult to manage relationships effectively due, in large measure, to the sheer volume of customer data generated by new interactive, technology-based channels. Paradoxically, it seems that the more data banks have about customers the less likely they are to know them on a personal level. It is further suggested that channels such as e-banking potentially reduce the level of personal contact between bank and customer to the extent that a ‘virtual’ relationship develops. This paper concludes that, given the tendency towards ‘virtualisation’, it is inconceivable that bank–customer relationships will become any more intimate in the future. Indeed, a greater degree of personalisation in customer communication may be the very best that banks are able to offer. 相似文献
102.
103.
104.
A bilinear multivariate errors-in-variables model is considered. It corresponds to an overdetermined set of linear equations
AXB=C, A∈ℝm×n, B∈ℝp×q, in which the data A, B, C are perturbed by errors. The total least squares estimator is inconsistent in this case.
An adjusted least squares estimator is constructed, which converges to the true value X, as m →∞, q →∞. A small sample modification of the estimator is presented,
which is more stable for small m and q and is asymptotically equivalent to the adjusted least squares estimator. The theoretical
results are confirmed by a simulation study.
Acknowledgements. We thank two anonymous reviewers for their suggestions and corrections.? A. Kukush is supported by a postdoctoral research
fellowship of the Belgian office for Scientific, Technical and Cultural Affairs, promoting Scientific and Technical Collaboration
with Central and Eastern Europe.? S. Van Huffel is a full professor with the Katholieke Universiteit Leuven.? I. Markovsky
is a research assistant with the Katholieke Universiteit Leuven.? This paper presents research results of the Belgian Programme
on Interuniversity Poles of Attraction (IUAP V-22), initiated by the Belgian State, Prime Minister's Office – Federal Office
for Scientific, Technical and Cultural Affairs of the Concerted Research Action (GOA) projects of the Flemish Government MEFISTO-666
(Mathematical Engineering for Information and Communication Systems Technology), of the IDO/99/03 project (K.U. Leuven) “Predictive
computer models for medical classification problems using patient data and expert knowledge”, of the FWO projects G.0078.01,
G.0200.00, and G0.0270.02.? The scientific responsibility is assumed by its authors. 相似文献
105.
106.
Deborah Cooper 《Journal of Financial Services Marketing》2003,7(4):310-318
The paper considers how people should plan their saving, given certain assumptions about inheritance and changes in household circumstances. The results are produced by a model that takes into account tax and state benefits as well as various private savings vehicles. It concludes that, for many households, saving for retirement through a ‘pension’ might not be optimum and that the best strategy is to vary the incidence and allocation of saving in response to changes in household circumstances. 相似文献
107.
Rapeeporn Srijumpa Mark Speece Himangshu Paul 《Journal of Financial Services Marketing》2002,6(3):240-253
Many financial services firms are offering the Internet as a self-service technology (SST), for online stock trading, in an effort to increase effciency and give customers greater access. It is important to understand how this technology will influence customer satisfaction. This paper reports results of exploratory research to identify sources of customer satisfaction and dissatisfaction with the service encounter in Thai stockbrokerage firms. Results show that customers and service providers determine sources of customer dis/satisfaction differently, depending on whether the service encounter is technology-based or interpersonal. Different customer profiles give rise to segmentation in response to the use of Internet technology in this industry. 相似文献
108.
We provide specific qualifications in order that Kuhn–Tucker type Euler equations and transversality conditions at infinity
hold in stochastic equilibrium models with heterogeneous agents and where assets are traded in sequential markets. It is not
assumed that uncertainty is modeled as an event-tree structure or that preferences are necessarily bounded. We also describe
an important class of preferences based on bounded relative risk aversion which yields relevant simplifications. Our results
are used to establish conditions that rule out asset pricing bubbles. Specific examples of economies with bubbles are also
discussed.
Received: 28 January 2002 / Accepted: 19 July 2002
We are grateful to the editor and an anonymous referee for their valuable comments. This research was partially supported
by MURST (Italy), National Group on “Nonlinear Dynamics and Stochastic Models in Economics and Finance”. 相似文献
109.
We examine developing countries which have institutional quality ratings for the effects of exchange rate rigidity on inflation.
The level of institutional development exerts no effect on the impact of currency regimes. However, the interaction of institutional
quality and exchange rates has, in the most plausible specifications, a negative impact on inflation. This suggests that fixed
exchange rates exert at most a contingent effect on inflation, and indicates that countries in Eastern Europe and Latin America contemplating currency pegs would be
better off improving institutional quality prior to adopting the euro or dollar and expecting a large subsequent disinflationary
effect.
JEL no. F31, O11 相似文献
110.