2002年中国成品油市场形势分析

2002年世界石油市场总体疲软，但依然存在走强的因素。加入WTO给中国石油市场带来重大变化，石油供应将总体充足，需求增长稳中有降。其中汽油需求增长约2％，供大于求，出口量将增加。柴油需求增长较快，产量有所增长，并以一定量的进口作为需求旺季的补充。LPG需求增长率可达7％－8％，产量上升，进口量继续下降。煤油需求增长预计保持在6．5％左右，产量有所上升，仍将保持一定的进口量。化工轻油需求增长率为3％左右，产量和净出口量均略有增长。受国际石油市场弱势的影响，预计2002年国内成品油价格的总体水平不会大幅上涨。     

E-banking comes to town: Exploring how traditional UK high street banks are meeting the challenge of technology and virtual relationships

UK high street banks are continuing to extend the choice of channel through which customers can manage their moneycolon; an obvious example is e-banking. They have been keen to exploit technological advances and changing customer attitudes to alternative channels. Additionally, competition from leaner new market entrants has provided an added incentive to adopt new approaches. In the light of such developments, it is worth reflecting on the changing nature of the bank–customer relationship. This paper suggests that banks are finding it difficult to manage relationships effectively due, in large measure, to the sheer volume of customer data generated by new interactive, technology-based channels. Paradoxically, it seems that the more data banks have about customers the less likely they are to know them on a personal level. It is further suggested that channels such as e-banking potentially reduce the level of personal contact between bank and customer to the extent that a ‘virtual’ relationship develops. This paper concludes that, given the tendency towards ‘virtualisation’, it is inconceivable that bank–customer relationships will become any more intimate in the future. Indeed, a greater degree of personalisation in customer communication may be the very best that banks are able to offer.