An Examination of Frontline Cross-functional Integration during Retail Transactions

This research investigates cross-functional integration in contexts where customers interact with multiple frontline functions during a retail transaction. Specifically, this study: (1) proposes and empirically tests a framework for frontline cross-functional integration, (2) shows that joint reward valence alters the effects of other integration mechanisms in ways that can sometimes be detrimental, and (3) demonstrates the effects of cross-functional integration on individual sales performance and job satisfaction. The proposed framework is empirically tested in the automobile sales context with sales and finance as the frontline functions. Results indicate that cross-functional training and cohesion influence quality of communication, which in turns leads to more effective relationships. As joint reward valence increases, the positive impact of cross-functional training on communication quality is enhanced; however, the positive impact of cohesion on communication quality is reduced. Similarly, as joint reward valence increases, relationship effectiveness leads to higher individual sales performance but the positive benefits of relationship effectiveness on job satisfaction diminish. Thus, this study improves the understanding of frontline cross-functional integration and the process by which integration mechanisms influence employee outcomes.     

Revisiting "The Fallacy of Free Trade"

The paper examines results presented by Batra in an article entitled "The Fallacy of Free Trade" ( Review of International Economics 1(1) (1992): 19–31). Batra contends that technical change in Japanese manufacturing necessarily reduces US real wages in the confines of a two-good, two-country Ricardo-Viner model. A parsimonious empirical Ricardo-Viner model is constructed to analyze the same issue. It is found that the impact on US real wages is very small. Systematic sensitivity analysis shows that increases in the ral wage are as likely as decreases. It is concluded that Batra's assertions are empirically unlikely.     

Key issues in regional growth and integration in Southern Africa

ABSTRACT

The decade to 2015 saw rapid growth in trade between Southern African Development Community (SADC) countries. Much of this growth reflected South African exports to its neighbours of diversified manufactured goods to meet growing urban consumption and to supply inputs to mining and infrastructure. While most SADC countries, aside from South Africa, grew quite rapidly over this period, their exports remained oriented to a narrow range of minerals and agricultural commodities destined to go outside the region. Drawing from a series of sectoral studies, we assess key regional issues including the investment and production decisions of firms whose operations stretch across borders, and consider the implications for a bottom-up integration agenda that could build productive capabilities across countries. Our evaluation highlights the importance of the spread of supermarkets, the need to address transport and logistics, and value chains whose competitive advantages are inherently regional, as in the cases of poultry and mining.     

Aid,Environment and Climate Change

Aid and aid institutions constitute an important element of the global response to interlinked global developmental and environmental challenges. As such, these institutions are now being drawn into new arenas beyond the traditional focus on improving the livelihoods of poor people in low‐income countries. Development aid, by itself, cannot “save the planet.” Nevertheless, development aid and development institutions do have the potential to become important catalytic actors in achieving developmental and global environmental objectives. This requires bold reforms and political action. Without appropriate restructuring of the international institutional architecture to confront the new development context combined with the necessary complementary policy frameworks, future aid, including aid for environmental objectives, risks substantially under‐performing.     

The hypothesis of a dominance hierarchy of information sources

This paper develops a conceptual base for an hypothesis of a so-called dominance hierarchy of information sources. The hypothesis states that previous brand experience tends to dominate word-of-mouth communication, while word of mouth, in turn, tends to dominate advertising. An empirical test of the hypothesis was inconclusive.