‘All they lack is a chain’: lean and the new performance management in the British civil service

The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.     

Trends and developments in east central European industrial relations

This article overviews developments in industrial relations in the Czech Republic, Hungary and Poland since the fall of the communist regimes in 1989, and assesses the extent to which key developments in these countries reflect both change and continuity from the communist period. We explore the four main institutions through which industrial relations have been conducted: trades unions, workers’ councils, employer organisations, and the tripartite arrangements involving representatives of unions and employers with the state.     

How to counteract the suppression of exploration in publicly traded corporations

Top management teams frequently overemphasize efforts to exploit the current product portfolio, even in the face of the strong need to step up exploration activities. This mismanagement of the balance between explorative R&D activities and exploitation of the current product portfolio can result in the so‐called success trap, the situation where explorative activities are fully suppressed. The success trap constitutes a serious threat to the long‐term viability of a firm. Recent studies of publicly traded corporations suggest that the suppression of exploration arises from the interplay among the executive team's myopic forces, the board of directors as gatekeeper of the capital market, and the exploitation–exploration investments and their outcomes. In this paper, system dynamics modeling serves to identify and test ways in which top management teams can counteract this suppression process. For instance, we find that when the executive board is suppressing exploration, the board of directors can still prevent the success trap by actively intervening in the exploitation–exploration strategy.     

Episodes of unemployment reduction in rich,middle-income and transition economies

This paper studies the incidence and determinants of episodes of drastic unemployment reduction, defined as swift, substantial, and sustained declines in unemployment. We identify 43 episodes over a period of nearly 3 decades in 94 rich, middle-income and transition countries. Unemployment reductions often coincide with an acceleration of growth and an improvement in macroeconomic conditions. Episodes are much more prevalent in countries with higher levels of unemployment and, given unemployment, are more likely in countries with better regulation. An efficient legal system that enforces contracts expeditiously is particularly important for reducing unemployment. The results imply that while employment is largely related to the business cycle, better regulation reduces likelihood of high unemployment and facilitates a more rapid recovery in the event unemployment builds up.     

Neues Leben mit dem Stoma

Zusammenfasung  Patientenbericht — Der Amerikaner Bob Baker litt an Colitus ulcerosa. 27 Jahre nach dieser Diagnose lie? er sich ein Stoma legen. Jetzt kann er sein Leben genie?en. Und bei einer Wohlt?tigkeitsveranstaltung legte er in nur drei Tagen 350 Kilometer mit dem Rennrad zurück.     

A place for visual research methods in the field of leisure studies? Evidence from two studies of older adults’ active leisure

Few researchers have explored perceptions of the local environment as a potential precursor to older adults’ active leisure participation; fewer still have employed visual research methods as a tool for examining the modalities of environmental influences on leisure behaviour. This article introduces leisure researchers to the visual research techniques of Q method with photographs and photovoice and highlights the opportunities and challenges resulting from the use of visual techniques with populations of older adults. Data obtained in two visual research studies undertaken in 2008 and 2011 reveal the importance of home and local environment as a nexus for leisure participation and identify conditions that may facilitate activity participation in later life. Environmental conditions that are particularly significant in the case of older adults include the home garden, natural and aesthetically pleasing settings, the local social network and functional neighbourhood facilities. Visual research methods were used to generate these findings. Such research methods provide rich and nuanced data in studies concerning environment-behaviour interactions, which may be difficult to attain using conventional research methods.     

Modelling a Tourism Response to Climate Change Using a Four Stage Problem Definition and Response Framework

Climate change has become a hot topic for research, but the response of national governments has been relatively cool, particularly in their support for effective mitigation measures to combat the problem. A review of the scientific literature (Intergovernmental Panel on Climate Change [IPCC]. (2007). Summary for policy makers. In S. Solomon, M. Qin, Z. Manning, M. Chen, K. Marquia, M. Averyt, M. Tignor, & H. Miller (Eds.), Climate change 2007: the physical science basis. Contribution of working group 1 to the fourth assessment report of the Intergovernmental Panel on Climate Change. Cambridge, United Kingdom and New York: Cambridge University Press) paints a generally grim view of where the Earth is heading for by the end of the century if effective mitigation strategies are not implemented in the next few years. Mitigation measures of the type required to prevent major environmental damage in the future can only be effective if a global political approach based on agreed levels of climate change gas reduction is implemented. For its part the tourism industry is caught in a trap, unable to adopt meaningful mitigation strategies because of reluctance by consumers to bear the cost of changes that will be required but having to meet the cost of climate change mitigation and adaption strategies when they are introduced in the future. This article proposes a four stage problem definition and response framework with associated models that can be used by the industry to plan for and adapt to climate change both prior to and after the introduction of legislation and policies to combat climate change at the national and international levels.     

Does climate change matter to the travel trade?

This study evaluated the awareness of, attitudes toward and opinions about the ability of travel agencies in Hong Kong to help address tourism's contribution to greenhouse gas emissions. The retail travel agent sector is a major player in the tourism distribution system, accounting for about 25% of travel activity, and is the primary distributor of package tours. In-depth interviews were conducted with senior managers and owners/operators of a sample of travel agencies in Hong Kong, followed by a survey of 485 front line staff. The study revealed senior managers adopted a range of neutralisation techniques to abrogate themselves from any personal or corporate responsibility in this issue. Front line staff were largely unaware and ill-informed, and mainly see their role as simply pushing products. Cluster analysis revealed five groups with diverse views: Cluster 1, the “Deeply concerned” group (11%); Cluster 2, the “Deep knowledge” group (6%); Cluster 3, the “Moderate knowledge and awareness” group (18%); Cluster 4, the “Concerned but unaware” group (31%); and Cluster 5, the “Neither concerned nor aware” group (34%). The combination of lack of leadership among managers and ignorance among front line staff means that neither feels responsible for, nor able to, address this issue.     

Do gender and nationality affect attitudes towards tourism and the environment?

This study examines whether gender and home economy influence attitudes towards tourism and the environment. Students enrolled in senior undergraduate and first‐year postgraduate tourism and hospitality subjects from eight economies are studied. Previous research on environmental attitudes has focused on either gender or home nationality, but has rarely examined the interrelationship between the two, and none has focused explicitly on attitudes to tourism and the environment. The study concluded that nationality mitigates attitudes among women much more than it does among men. The authors also conclude that general environmental attitudes are well formed, but tourism‐related environmental attitudes are often contradictory. Copyright © 2010 John Wiley & Sons, Ltd.     

Towards a classification of cultural tourists

This paper proposes a model to segment the cultural tourism market according to two dimensions: (i) the importance of cultural motives in the decision to visit a destination and (ii) depth of experience. The model is tested empirically using Hong Kong as a case study. The test identified five discrete cultural tourism market segments that exhibited substantially different behaviour. Copyright © 2002 John Wiley & Sons, Ltd.