The development of business–government strategies by diversified firms

This paper uses grounded theory to explore internal (intrafirm) conflicts in the formulation of business–government strategies by corporations with diversified business units. We find that three types of conflict exist within firms: conflict over proactive policy positions advocated by the firm (prepolicy issues), conflict over reactive internal distribution of compliance costs/benefits (postpolicy issues), and representational conflict (e.g., individual business units vs. corporate representation in the external public policy arena). We also develop a grounded framework for organizational structures for conflict resolution in the strategic management of government relations, based upon our case studies, and find a relationship between particular structures and the degree of diversification. Copyright © 2000 John Wiley & Sons, Ltd.     

Frame of reference rater training issues: recall,time and behavior observation training

This study investigated three controversial issues regarding frame of reference training (FOR), a type of rater training: (1) Does it improve behavioral recall, (2) Can it be improved by incorporating behavior observation training (BOT), and (3) Can its effects persist over time? Results suggested that even though FOR training increases the number of behaviors recalled, it does not necessarily improve the quality of the recalled behaviors, but a combined FOR + BOT program does improve recall quality. Lastly, results suggested that FOR training can improve rating accuracy, even after a two‐week delay between rater training and the rating task.     

The Impact of Ethics Education on Reporting Behavior

We examine the impact of an ethics education program on reporting behavior using two groups of students: fourth year Masters of Accounting students who just completed a newly instituted ethics education program, and fifth year students in the same program who did not receive the ethics program. In an experiment providing both the opportunity and motivation to misreport for more money, we design two social condition treatments – anonymity and public disclosure – to examine whether or to what extent ethical values are internalized by students. We find that when participants are anonymous, misreporting rates are nearly the same regardless of ethics program participation. However, when their reporting behavior is made public to the cohort, participants who completed the ethics program misreported at significantly lower rates than those who did not receive the ethics program. The results suggest that ethics education does not necessarily result in internalized ethical values, but it can impact ethical behavior.     

Waterfall attractions in coastal tourist areas: the Yorkshire coast and Queensland's Gold Coast compared

A comparative study of tourism development on the Yorkshire coast and Queensland's Gold Coast illustrates the importance of waterfalls as attractions, even in beach orientated tourist areas catering mainly for seaside holidaymakers. A relative decline in the importance of the Yorkshire coast waterfall attractions whereas those of the Gold Coast hinterland continue to play a major role is attributed to differences in quantity and quality of these scenic resources, problems of access and the availability of other, and, for many, superior, waterfall attractions within easy reach. Appropriate levels of development at and access to waterfall sites are discussed. Copyright © 2003 John Wiley &Sons, Ltd.     

The global dissemination of scholarly tourism outputs from 1976 to 2016: evidence from Australia

This paper explores the growing breadth and depth of networks and collaborations in the expansion of tourism scholarship. By using bibliometric techniques and mining data from 25 top tourism (and hospitality) journals, the authors provide a visualization of how the field has developed. Focusing on the example of Australia, it shows a process of intensifying internationalization with leading institutions in the UK and Hong Kong, though with minimal representation from institutions in less developed countries. The paper confirms previous findings about the growth of multi-authorships and an increasing propensity for tourism scholars to collaborate with counterparts at other institutions.     

Creating a scale for assessing socially sustainable tourism

As destinations absorb ever increasing number of visitors, destination managers become progressively more concerned about the longer term viability of tourism from a resident's perspective. However, few studies have examined the application of real-time social sustainability within tourism, particularly how to measure impacts on social sustainability. This study outlines the development of a valid and reliable scale – the Scale of Social Sustainability (SSS) – for tourism that provides an assessment of social sustainability in destination settings. A 10-step procedure was developed drawing upon the related literature. A telephone poll-based survey generated 1839 valid responses from Hong Kong residents. Hong Kong's growing popularity as a destination provides a rich array of host–guest conflict situations. Dimensionality was identified using exploratory and confirmatory factor analyses. Construct validity, reliability, and stability were assessed, and found good, showing that the scale could be used by other destinations worldwide. The theoretical and managerial implications of the scale are discussed, including options for annual surveys giving policy-makers alerts before situations worsen. Detailed host resident viewpoints and the large scale of the survey can help local residents be informed about tourism development and better involved in the policy formation process.