Same but Different: Chinese-American and Mainland Chinese Consumers’ Perceptions of and Behavior in a Service Failure Situation

Going beyond the traditional East/West consumer differentiation in studying service failure, this article examined the impact of acculturation, together with ethnicity of service staff and origin of a hotel brand on consumers’ perceptions and behavioral responses. The research drew on four focus groups conducted in Beijing with 34 participants, followed by an experiment for which data were collected from 451 Chinese-Americans and 464 Mainland Chinese. Results showed significant differences in perceptions and behavioral responses following a service failure between Chinese-Americans and Mainland Chinese, and among Chinese-Americans with different acculturation strategies. Implications of study findings and directions for future research are discussed.     

Risk Sharing in Labor Markets

Empirical work in labor economics has focused on rent sharingas an explanation for the observed correlation between wagesand profitability. The alternative explanation of risk sharingbetween workers and employers has not been tested. Using a uniquepanel data set for four African countries, we find strong evidenceof risk sharing. Workers in effect offer insurance to employers:when firms are hit by temporary shocks, the effect on profitsis cushioned by risk sharing with workers. Rent sharing is asymptom of an inefficient labor market. Risk sharing, by contrast,can be seen as an efficient response to missing markets. Ourevidence suggests that risk sharing accounts for a substantialpart of the observed effect of shocks on wages.     

Profiling Asian and Western family independent travelers (FITS): An exploratory study

This study explored perceptual and behavioral differences in service quality, satisfaction, and intention to revisit between Asian and Western family independent travelers (FITs) and to profile each group by its demographic and vacation characteristics as well as its family vacation decision‐making modes. Qualified FITs (n = 183) from seven major source markets were interviewed in the departure lounge at the Hong Kong International Airport. Results indicated that, compared to Asian FITs, Western respondents were more likely to favorably evaluate service quality, be first time visitors, and be younger. However, they were less likely to return to Hong Kong for leisure. Most Western travelers shared all decisions together between spouses, whereas their Asian counterparts were more likely to report individual dominant decisions, especially for those trip specific decisions. Marketing implications and future research directions are discussed.     

The dependence structure between the Canadian stock market and the USD/CAD exchange rate: a copula approach

Abstract This paper investigates the dependence structure between the real Canadian stock returns and the real USD/CAD exchange rate returns, using the Symmetrized Joe‐Clayton (SJC) copula function. We estimate the SJC copula with monthly data over the period 1995:1 to 2006:12. Our results show significant asymmetric static and dynamic tail dependence between the real stock returns and the real exchange rate returns, such that the two returns are more dependent in the left than in the right tail of their joint distribution. We explain this asymmetric dependence in terms of an asymmetric interest rate policy by Canadian monetary authorities in response to changes in the real exchange rate during sub‐periods of falling and rising commodity prices.     

National grain policies: The international dimension

Government intervention in the pricing and marketing of grains has led to increased use of restrictive trade practices to preserve domestic price levels and ensure orderly marketing of domestically produced and imported grain. The author examines this relationship between domestic agricultural and trade policies of a selected group of grain importing and exporting countries. The article suggests that, because of the strong link between domestic and trade policies, it will be difficult to reduce trade restrictions in international grain markets in future trade negotiations.     

What do we know about racial discrimination in mortgage markets?

The article summarizes evidence regarding racially discriminatory acts in the mortgage lending market. Various information sources are considered: paired-testing studies, statistical studies of lending patterns and loan rejections, administrative histories, legal suits, case studies, and mortgage underwriting standards. The review demonstrates that, although there remain many unanswered questions about the scope and nature of racial discrimination in mortgage lending, there is sufficient evidence to conclude that the problem still exists.