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  • The current study empirically examines job performance by considering perceived customer demands as a new antecedent of job stress (JS) and the mediating role of emotion‐focused coping (EFC) on the relationship of JS and physical consequences (PC), and in‐turn job performance. A mailed survey that solicited 2500 social service providers working in the United States rendered a useable random sample of 533. Regression analyses supported the hypothesized relationships. Findings suggest that emotions play an important role in the quality of the social service encounter evidenced by the mediating role of EFC in the relationship between JS and job performance. The introduction of an intervening variable (i.e., EFC) in the JS–job performance relationship extends affective event theory (AET). The findings offer management new insights into the service encounter by identifying a source of JS that creates barriers to value added benefit creation.
Copyright © 2008 John Wiley & Sons, Ltd.  相似文献   
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This study investigates the relationship between mature female job‐seekers and private employment agencies in the Auckland region. Twelve women who were made redundant after age 40 were interviewed about their experiences of using agencies to find clerical work. Five agency staff were also interviewed to discover their views on placing such women in work. Although the two groups occupy contrasting positions within the employment relationship, several complementary themes emerged from the two sets of interviews. Both groups described gendered ageism as a key issue for older women seeking office work and identified a range of strategies employers use to avoid employing them in permanent positions. In contrast to most previous research, which emphasizes perceived skills deficits, both groups saw problems of appearance and ‘team fit’ as more formidable barriers to re‐employment. The findings are discussed in relation to the expanding role of employment agencies and policy approaches to combating gendered ageism in employment.  相似文献   
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The prospect of ‘fracking’ for shale gas in South Africa's Karoo has generated heated exchanges in public forums and in the media. This article seeks to understand why common ground in the debate has proved to be so elusive. The article divides the parties to the impasse into three camps and examines the ethical positions which seem to inform each faction's standpoint. The article finds that the tensions between the main protagonists’ positions are due to two related ethical ‘faultlines’. The first revolves around the inherent incompatibility of consequentialism with moral absolutism. The second relates to tensions between nature as an instrumental good, and an ethic that treats nature as an intrinsic good. The discussion considers the merits of cost–benefit analysis and whether, at the very least, exploration for shale gas should be permitted. The article concludes by weighing up the preconditions for a rapprochement being reached between the contending factions.  相似文献   
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Journal of Business Ethics - The recent wave of same-sex marriage legalization marks the most significant human rights progress in decades. Nevertheless, the valuation effects on corporate America...  相似文献   
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Survey topic as a factor influencing participation rates is becoming increasingly important, as there is a growing trend in social science research for surveying specific populations about specific topics. Previous research has shown that respondents with high topic interest (often referred to as salience) are more likely to participate in surveys. However, the identification of mechanisms that affect respondents’ interest in a survey topic has been largely neglected in research literature. We present an explanatory model of participation that conceptualizes topic interest as a function of an actor’s relational position in a particular social setting. To illustrate the relationship between survey topic and participation behavior, we use an online survey on mating conducted on the user population of an online dating site. For our nonresponse analysis we use web-generated process data, consisting of profile and interaction data, which describe all units of the sample frame. Thus, comprehensive information is available for both participants and non-participants of the online survey on an individual level, enabling a particularly accurate analysis of nonresponse. Results show that the probability of participation varies according to a user’s chances of success on the mating market. Users who can be described as less attractive (e.g. older people, less educated men, overweight women) show a higher probability of participation, which we explain with the mechanism of topic salience. We conclude with general implications regarding (1) the relationship between survey topic and survey participation and (2) the potential of web-generated process data for (online) survey research.  相似文献   
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The purpose of this paper is to describe a qualitative oral history case study that involved consumers in research and followed a collaborative approach in the north‐west of England. This study had two aims: (1) to increase local voluntary groups research capacity through active involvement in research; and (2) to explore the community's historical perceptions of health and well‐being. The research team included four lay researchers from local voluntary groups supported by an academic researcher. Data collection used semi‐structured interviews based on oral history life stories that focused on health and well‐being. Thematic data analysis and mind maps were used to create a collective narrative. This paper will provide a brief synopsis of the findings from the main themes of health and well‐being, and reflect on the process of consumer involvement in research using oral history. Outputs have included dissemination at a local and national level, increased knowledge and confidence in the research process, and involvement in other related initiatives, such as Local Involvement Networks, partnership working with local libraries and collaboration with the regional archivist.  相似文献   
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Abstract

This study draws on categorisation theory to investigate how consumers make brand personality inferences. Its purpose is to determine the basic category at which consumers make brand personality inferences and whether this level varies for functional and symbolic products. Experimental results show that the basic level of categorisation for brand personality inferences is the brand level for symbolic products and the product type level for functional products. These findings suggest that managers may have less latitude to adopt diverse personalities for functional than symbolic products. The study also demonstrates that, in contrast to prior work, future research on brand personality should consider a wider range of sources of personality.  相似文献   
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This study focuses on regional economic development in South Africa, across provincial political jurisdictions. The article argues that remote hinterlands can be more usefully understood as forming an integrated whole, rather than functioning as the poor rural cousins of their provincial metropoles. This article considers three propositions: that key transport projects (such as airports) may unlock regional development; that this may stimulate regional spatial integration; and that this may spur the South African government to address its weak regional planning system. All three propositions are speculative, drawn from the international literature, but they contribute to an argument for greater spatial coherence in South African planning in rural regions. The argument is illustrated with reference to the Karoo region of South Africa, and the potential of a new airport to impact on regional economic dynamics. Furthermore, the article argues that such impacts will require new regional planning systems, which are currently absent from the South African political system.  相似文献   
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