Computer-Mediated Customization Tendency (CMCT) and the Adaptive e-Service Experience

Adaptive customization systems are common in the delivery of e-service. However, consumers vary in their reaction to these systems. We introduce computer-mediated customization tendency (CMCT), a composite individual difference variable that reflects a consumer's personal preferences for designing and interacting with adaptive online environments to create valuable e-service experiences. To measure CMCT, we developed a formative index composed of need for control, technology innovativeness, and aesthetic appreciation. The results show CMCT influences adaptive online behavior and the perceived value of the adaptive e-service experience. In addition, customization-prone and customization-averse consumers differ in how they perceive the costs, benefits, and overall value of the experience.     

Overseas Investment,Encouraging Long Journey

In the context of the financial crisis, international capital flows, cross-border investment, as well as the mergers and acquisitions generally continues shrinking at a large range in 2009, while China＇s foreign investment and overseas cooperation still maintains a good momentum of development.     

Human and Social Capital in Rural Development – EU and US PerspectivesHuman- und Sozialkapital in der Entwicklung des ländlichen Raums – Perspektiven aus der EU und den USALe capital social et humain dans le développement rural: Perspectives aux États-Unis et dans l'Union européenne

Human and Social Capital in Rural Development – EU and US Perspectives
Human and social capital play critical roles in rural development, in both the US and Europe. The development of these resources at the individual and community levels is both an ultimate goal of sustainable rural development (RD), and a key means to pursue it. Rural areas face a range of specific issues and challenges for human and social capital. In this article we examine some of these, finding similarity in many issues faced by EU and US rural areas, including the trend toward counter-urbanization in some locations. We also give examples of some apparently useful policy and grass-root approaches in the EU and US used to support farmers and in some cases rural people more generally. We assert that the US lags behind the EU in recognising the value of social capital development, but that it could learn from EU experience in terms of alternative approaches and their successes or failures. Traditionally, policies which promote the enhancement of rural human capital and strengthen social capital in rural areas have failed to attract large-scale RD funding or prominence. They have, however, gained in credibility, and influence within the policy rhetoric, in recent years. We suggest that they deserve a higher profile in RD policies given likely future trends and challenges.     

Organizational dissidence: The case of whistle-blowing

Research on whistle-blowing has been hampered by a lack of a sound theoretical base. In this paper, we draw upon existing theories of motivation and power relationships to propose a model of the whistle-blowing process. This model focuses on decisions made by organization members who believe they have evidence of organizational wrongdoing, and the reactions of organization authorities. Based on a review of the sparse empirical literature, we suggest variables that may affect both the members' decisions and the organization's responses.     

Value of Household and Farm Work: Evidence from Alberta Farm Family Data

Estimates of the economic value of unpaid household and farm work of Alberta farm women and men are calculated using two common market alternative cost methods. Time use data for 1984 collected by Doherty and Keating (1985) from 414 Alberta grain farm families as well as Statistics Canada wage data are used. The average annual value of unpaid farm work ranges from $20,647.35 to $29,088.24 for men and from $5,017.54 to $6,604.19 for women. Conversely, unpaid household work performed by women has an average annual value of $17,460.98 to $34,617.66, while the value of men's unpaid household work ranges from $1,943.02 to $3,962.54 annually. When the values of farm and household production and the income generated by off-farm work are accounted for, there is little difference between mend's and womend's total contributions to the economic well-being of the farm family. These estimates illustrate the importance of family membersd' unpaid work to the economic well-being of the family. They also suggest that there is little basis for the historic inequity of legal and other social systems that neglect the economic value of womend's contributions to family welfare. On estime la valeur du travail domestique et agricole non rémunéré des agricultrices et des agriculteurs de l'Alberta au moyen de deux autres méthodes de calcul des coûts, dd'usage courant sur le marché. On se sert pour cela des données de 1984 sur le temps recueillies par Keating and Doherty (1985) auprès de 414 producteurs de céréales de l'Alberta et des données sur les salaires de Statistique Canada. La valeur annuelle moyenne du travail agricole non rémunéré varie de 20 647,35 $ à 29 088,24 $ pour les hommes et de 5 017,54 $ à 6 604,19 $ pour les femmes. Parallèlement, le travail domestique non rémunéré effectuÉ par les femmes vaut de 17 460,98 $ à 34 617,66 $ en moyenne par année, tandis que pour les hommes il varie entre 1 943,02 $ et 3 962,54 $. Lorsqud'on additionne la valeur de la production agricole et domestique et le revenu générÉ par le travail non agricole, on constate qud'il y a peu dd'écart entre la contribution totale de l'homme et celle de la femme au bien-être économique de la famille rurale. Ces estimations prouvent 1d'importance du travail non rémunéré des membres de la famille pour la situation économique de cette derniÈre. Elles suggèrent également qud'il nd'existe pas de véritable fondement à l'injustice historique introduite par les systèmes juridiques et sociaux qui négligent la valeur de la contribution des femmes au bien-être économique de la famille.     

Sourcing strategies of U.S. service companies: a modified transaction–cost analysis

Global procurement of services has been receiving an increasing amount of managerial attention in recent years. Service firms seem to have begun sourcing part of their service activities from abroad in much the same way as manufacturing firms have sourced components and finished goods in the past 30 years. However, little is known about the nature of service sourcing strategy. In this study, we employ a modified transaction–cost analysis to examine empirically the locational (domestic vs. global sourcing) and the ownership (internal vs. external sourcing) aspects of service sourcing strategy. In addition, performance implications on both the locational and ownership aspects of service sourcing are investigated. The results show that, similar to components and finished goods procurement, supplementary services are sourced globally, either internally or externally. Furthermore, the relationship between asset specificity and internal sourcing of supplementary services is moderated by the level of inseparability and transaction frequency. Finally, internal sourcing and foreign sourcing of supplementary services are negatively related to a service’s market performance. Copyright © 1999 John Wiley & Sons, Ltd.     

Bioeconomics of some nonhuman and human societies: new institutional economics approach

New institutional economics (NIE) has been very successful in explaining the role of institutions such as the firm, money, and contract law in facilitating production and exchange in human societies. In this paper, I will show that the NIE approach, which so far has been used by economists to analyze institutions and organizations in human society, including the ethnically homogeneous middleman groups, can also be extended to explain the high degree of cooperation and coordination of activities of honeybees, ants, and schooling fish. In addition, the paper emphasize the importance of identity in nonhuman and human societies in eliciting cooperation and in detecting cheaters or fakers. This paper thus contribute to the integration/consilience of economics and biology by providing a more unified view of aspects of the bioeconomics of nonhuman and human societies.     

Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal

This paper examines the nature of employment and the conditions of work in five telephone call centres in the telecommunications industry in Australia. Call centre work typically requires high levels of sustained interpersonal interaction with customers which can lead to burnout and employee withdrawal. Customer service staff can also become targets of customer hostility and abuse. In addition, this form of work tends to involve extensive employee monitoring and surveillance with little job discretion or variety of tasks. The paper draws upon survey data from 480 telephone service operators to identify the factors that are associated with emotional exhaustion and the frequency of absence amongst the employees. A modelling of the data using LISREL VIII revealed that a number of job and work-setting variables affected the level of emotional exhaustion of employees. These included interactions with the customer, a high workload and a lack of variety of work tasks. Moreover, higher rates of absence were associated with emotional exhaustion.