THE IMPACT OF DEMAND UNCERTAINTY AND CONFIGURATION CAPACITY ON CUSTOMER SERVICE PERFORMANCE IN A CONFIGURE‐TO‐ORDER ENVIRONMENT

This paper examines the simultaneous impact of demand variability, demand skew, and configuration capacity on customer service in a configure‐to‐order environment. Simulation is done in ARENA and data are analyzed using ANOVA and MANOVA. The findings indicate that the factors studied have differential impact on performance both individually and interactively.     

A tourism research agenda for Portugal

The need to direct research towards the tourism industry is related to the increasingly competitive environment it finds itself in, especially in terms of services rendered, having grown more complex in the features and critique that comprise the tourist experience, and as economic and social agents become more selective regarding both demand and supply. Possessing information and the proper understanding of the real needs of information users and those responsible for public and private decision‐making processes at the action and intervention levels becomes a fundamental issue for sustainable tourism growth and its statement for international competitiveness. This paper proposes a tourism research agenda for Portugal in order to guide future developments towards the industry's needs. Copyright © 2009 John Wiley & Sons, Ltd.     

Advantages of the social stamp for the biodiesel producer companies： The BSBIOS and OLEOPLAN cases

Biofuel has become an alternative source of energy in response to the change of the world＇s energy matrix. In Brazil, biodiesel has a highlighted status because it is obtained from different raw materials including animal or vegetable origins. In this context, trying to stimulate the social inclusion and the regional development, the federal government has been allowing some tax benefits through the Social Fuel Stamp （SCS） to the producer companies of biodiesel, since the purchasing of the raw material is from small farmers. Taking this into account, this article aims at the identification of the advantages perceived between the BSBIOS and the OLEOPLAN-two producer companies of biodiesel, located, respectively, in Rio Grande do Sul, in relation to the use of the social fuel stamp. In this case study, classified as a qualitative and of exploratory style, the data collection was done through the observation of informal conversations, visits in the companies named above, through interviews made with a pre-determined guide that allowed the application of the subject analysis technical. The analysis of the results is organized through the profile of these companies and by the identification of the advantages provided by the social fuel stamp. The results of this study show that the companies consider the social fuel stamp as fundamental and that it provides four advantages： the access to better financial conditions through the BNDES and other financial institutions; the right to compete in auctions for the biodiesel purchasing by the Petroleum National Agency, Natural Gas and Biofuel （ANP）; the exemption of taxes; and, the use of the logo of the stamp showing the social role of the company that does not represent a differentiated factor concerning the marketing strategy.     

Accounting for financial instruments: An analysis of the determinants of disclosure in the Portuguese stock exchange

This paper studies the determinants of disclosure level in the accounting for financial instruments of Portuguese listed companies. An index of disclosure based on IAS 32 and IAS 39 requirements is computed for each company. The analysis includes variables that capture intrinsic features of Portuguese companies and institutional regulatory context, such as capital structure and characteristics of the corporate governance structure, within contingency theory. We could not find any significant influence of corporate governance structure or of financing structure. We conclude that the disclosure degree is significantly related to size, type of auditor, listing status and economic sector. This research reveals areas for improvement of Portuguese companies' reporting practices and suggests areas for intervention of the Portuguese capital markets regulator in the context of mandatory IAS after 2005.     

The Development of Corporate Identity: A Political Perspective

abstract    A corporate identity denotes a set of attributes that senior managers ascribe to their organization. It is therefore an organizational identity articulated by a powerful interest group. It can constitute a claim which serves inter alia to justify the authority vested in top managers and to further their interests. The academic literature on organizational identity, and on corporate identity in particular, pays little attention to these political considerations. It focuses in an apolitical manner on shared meanings when corporate identity works, or on cognitive dissonance when it breaks down. In response to this analytical void, we develop a political analysis of corporate identity and its development, using as illustration a longitudinal study of successive changes in the corporate identity of a Brazilian telecommunications company. This suggests a cyclical model in which corporate identity definition and redefinition involve power relations, resource mobilization and struggles for legitimacy.     

Users' satisfaction evolution of a metropolitan transit system in a context of economic downturn

As the worldwide financial crisis is directly connected to the transport sector, public transport systems become a central player to support economic recovery. Transit services are facing a number of challenges as a consequence of this severe crisis. However, each attribute characterizing transit services has evolved in a different manner, thereby raising some chances and opportunities at some specific areas. This study investigates the evolution of service quality on a metropolitan transit system under economic crisis conditions. We used data from three customer satisfaction surveys (2008, 2011, and 2014) conducted at the bus transit service of the metropolitan area of Granada (Spain). Principal component analysis (PCA) and structural equation modeling (SEM) approaches were applied. PCA results show that the attributes describing the service were grouped into two levels of dimensions according to their impact on users' overall satisfaction (Transport Service Factors and Comfort and Convenience Factors). Subsequently, following a competing model strategy, the existing relationships between users' satisfaction and perception of service quality dimensions were ascertained. Finally, three SEMs were calibrated, one for each year under study, and were subjected to a multigroup analysis to test for equivalence among the three models. The outcomes show that fare of the ticket has lost importance as the financial crisis has become more noticeable and that Transport Service Factors had lower influence and users' satisfaction in 2011, when downturn was more intense.     

中国生物燃料需求与巴西乙醇

中国gdp快速增长的同时带来严重的大气污染,因此中国政府正在寻求一种更加环保的可再生绿色燃料来满足国内的运输需求。生物燃料是一种从生长过程中吸收co2的植物中提取出来的新型燃料,尽管中国国内并没有足够的农用土地来生产满足其未来消费需求的生物燃料,但是选择生物燃料仍然不失为污染问题的部分解决方法。由于巴西从甘蔗中提取的乙醇比其他国家从谷物中提取的乙醇便宜且排放更少的温室气体,因此从巴西进口乙醇可以说是中国政府最好的选择。加上巴西不但在乙醇工业部门有着其特殊的技术,而且拥有大量的劳动力,丰富的水源和闲置的农业用地,这些条件足以为中国额外生产85亿升的乙醇来满足中国到2020年对乙醇的需求量。     

Motivation in sport and exercise: a comparison between the BRSQ and BREQ

Quality & Quantity - This study aimed to test whether the Behavioral Regulation in Sport Questionnaire and the Behavioral Regulation in Exercise Questionnaire can measure the same constructs in...