When we are onstage,we smile: The effects of emotional labor on employee work outcomes

A growing body of literature has confirmed the deleterious effects of emotional labor on service employees. The study adds to it by investigating two hypothesized antecedents to emotional labor; affectivity and empathy which is conceptualized as a two-dimensional construct composed of emotional contagion and empathic concern. It also examines the impact of emotional labor on job satisfaction and exhaustion. The results confirmed a two-dimensional structure of emotional labor, emotive dissonance, and emotive effort. Hospitality employees with higher positive affect tend to experience less emotive dissonance while individuals with higher negative affect exert more effort to enact emotional labor. A positive relationship was found between emotional contagion and emotive dissonance, and emotive effort and job satisfaction. The results also suggested a negative relationship between emotive effort and emotional exhaustion. An unexpected negative relationship was found between emotional dissonance and emotional exhaustion. Managerial implications discuss training and acting techniques to more effectively manage employee emotional labor.     

Dimensions of Chinese culture values in relation to service provision in hospitality and tourism industry

Factor and reliability analyses were employed in this exploratory attempt to investigate and refine the structure and dimensions of Chinese cultural values (CCVs) in relation to service provision. Based on the results of factor analysis, CCVs could best be conceptualized as a five-component construct that influences the attitude or behavior of employees in providing service. These five factors were identified as follows: Integration 1 (attitude towards work); Integration 2 (attitude towards people); moral discipline; status and relationships; and moderation. The identification of these dimensions has two major implications to human resource development and service management practice in the hospitality and tourism industry. First, Chinese cultural values play a critical role in determining specific interventions, challenges and barriers in service organizational management. Second, given the profound influence of Chinese cultural values on service provision, international tourism and hotel managers, particularly in human resource development, should realize the importance of ensuring that Western management practices are adopted critically in Chinese organizations. Given the limited amount of research on this topic, the findings generated from this study are very important in guiding future research and providing insights into an area that deserves more academic attention.     

Shoppers' Reactions to Supermarket Price Scanning and Shopper Price Marking

Supermarkets are starting to adopt price scanning checkouts. Other supermarkets, both scanner equipped and non-scanner equipped, are removing individual item prices. Although much has been written, especially in the retail trade press, about the advantages to retailers of scanner check-outs little attention has been paid to shopper reactions. This study sought to determine the attitudes and behavior of shoppers at scanner equiped supermarkets. Some user reactions to self-price marking of purchases was also determined.     

A NOTE ON DISTRIBUTED LAG MODELS OF MAIZE AND WHEAT PRODUCTION RESPONSE: THE KENYAN CASE*

In this note the supply responses in maize and wheat production are estimated from distributed lag models. The Nerlove model and the Fisher distributed lag model fit Kenyan data but more complicated models, like the polynomial lag model, do not. The calculated price elasticities suggest that Kenyan large-scale farmers are highly responsive to price changes. Some policy implications are drawn from the analysis.     

Regional welfare loss meaures of the 1973 oil embargo: a numerical methods approach

A simple exercise of time-series analysis shows that the presence of the phonomenon of temporal aggregation in quarterly consumption data can substantially alter the empirical inference about Hall' mocel of consumption behaviour. This fact has received almost no attention in the econometric research in this field.     

RESEARCH AND CONSULTANCY: TOWARDS A CONCEPTUAL SYNTHESIS

This paper describes an investigation into some of the apparent similarities between what certain kinds of researchers and consultants do in organizations. Using a facet analysis approach (Foa, 1965), an instrument was devised with the purpose of identifying and delineating overlaps between organizational research and consultancy. Sixty-six British researchers and consultants took part in the study. The results highlight certain specific similarities and suggest that these may represent aspects of research and consultancy which are crucial to their success. The facets of the two activities which emerged from the study as being common are described by reference to the qualitative data which were generated by participants. A number of important implications for the successful conduct of research and consultancy are discussed with particular reference to the process of managing the relationship between investigators and those with whom they work.     

A note on the role of the average cost curve in the neoclassical theory of the firm

A number of influential authors have argued that the long-run average cost curve has only a limited role in the theory of the firm. This note examines this claim in more detail. It argues that the curve has an important role in determining long-run equilibrium as it provides an important ‘signal’ to agents in the capital and product market about the extent to which an industry is in disequilibrium. The effect of removing the certainty assumption is then examined and it is argued that the average cost curve is an important input in the assessment of operating risk.     

A Vector Error Correction Model for Japanese Real Exports

Atlantic Economic Journal - Japanese exports did not immediately react to the depreciations of the yen after a change in the economic policy framework in 2012, with the launching of Abenomics. This...