How Internet technologies impact information flows in R&D: reconsidering the technological gatekeeper

Previous studies have firmly established the technological gatekeeper to be a key node in the innovation process – acquiring, translating, and disseminating external information throughout the R&D unit. However, the gatekeeper concept has received modest attention in recent times. We argue that the concept needs to be re‐examined in light of the recent advances in Internet technologies that have dramatically altered how knowledge workers source and share their information. Drawing on social network analysis and interview evidence from a medical devices R&D group, we find that the gatekeeper role is still vital, but no longer needs to be performed by a single individual. Instead, the modern R&D group can keep abreast of the latest technological advances through a combination of Internet‐enabled internal and external communication specialists. This study makes a number of important contributions. The gatekeeper theory is extended through the development of an updated conceptual framework. We also discuss the practical implications of our findings and advise R&D managers on how to organise resources to maximise optimal information flows.     

Residents’ support for tourism: An Identity Perspective

Studies on residents’ support for tourism have primarily been conducted in the developed world. This study analyzes community support in the island economy of Mauritius by testing a model based on the social exchange theory and the identity theory. The model proposes that the resource-based occupational identity, environmental identity, and gender identity of the residents influence attitudes to tourism impacts and support (behavior). Results indicate that one’s identity has a direct bearing on support, but may not always influence attitudes. Findings confirm the relevance of the social exchange theory and the identity theory in explaining community support for tourism in island economies. The study’s practical implications and limitations are discussed.     

a lesson from all our yesterdays

The rise of unemployment to close to three million recalls memories of the dole queues of the 1930s. Kent Matthews, of the Cardiff Business School, explores the analogies between the unemployment of the 1930s and the 1990s.