Improving workplace productivity--it isn't just about reducing absence

Employers must get more aggressive in their health and productivity strategies. A comprehensive strategy includes data analytics across health and lost-time programs, absence policies that meet today's needs for both employer and employee, health and wellness programs targeting modifiable health behaviors, and absence program administration that is aligned to operational goals. This article targets key aspects of a comprehensive long-term health and productivity strategic vision. An organization can use these aspects independently to address immediate tactical issues while it develops its broader strategy. The target areas include a view from the perspective of data management, absence program design and management, employee health and wellness, and behavioral health.     

Short-term responses of Dutch vacationers to a sharp increase in transport costs

This paper investigates vacationers’ short-term responses to a sharp increase in transport costs. It aims to (1) acquire an understanding of the relative popularity of the different types of responses among vacationers and (2) explore whether there are distinct market segments of vacationers that respond differently to a sharp increase in transport costs. Data are obtained from a novel, tailor-made questionnaire which was done in the Netherlands in 2012. Results show that no single response is either very popular or unpopular. Furthermore, using latent class cluster analysis, four market segments (classes) of vacationers are identified that have markedly distinct response patterns. It was found that Age and Income explain class membership.     

‘Empirical characteristics’ of scholarly journals in hospitality and tourism research: An assessment

The objective of this study is to describe the ‘empirical characteristics’ of scholarly journals in hospitality and tourism research by assessing selected journals. A sample of scholarly journals was selected on the basis of journal ranking lists. The ‘empirical characteristics’ assessed in this study were found to be variable across the studied journals.     

The Incidence of Pension Contributions: A Panel Based Analysis of the Impact of Pension Contributions on Labor Cost,Wages and Labor Supply

De Economist - One of the key elements in the planned pension reform in the Netherlands is to abolish the implicit subsidy from younger to older workers inherent in pension schemes with age...     

The impact of corporate and national cultures on decentralization in multinational corporations

We develop and test a model of multinational corporation (MNC) decentralization in which the allocation of decision rights to subsidiaries is explained by aspects of both internal corporate culture as well as external national cultures. We extend the literature on MNC decentralization by testing the impact of both of these factors as determinants within the same model. Drawing on management control theory as a conceptual platform, we argue that the assignment of decision rights to a subsidiary in the MNC is impacted by corporate innovativeness and shared values, as well by aspects of home and host country cultures. We test our model on a sample of 119 MNC subsidiary managers drawn from a diverse range of industries and locations. The findings provide support to the proposition that corporate innovativeness positively impacts the decision to decentralize, whilst also indicating that home country individualism and host country uncertainty avoidance have a significant influence. The findings challenge established international management logic with respect to shared values—this variable is found to have a negative relationship with decentralization. Overall cultural distance is not found to be significant.     

What consumers want and what they get from complaints directed at the place of purchase

A Danish survey with 1,003 respondents, reporting in detail on 278 cases of complaints to the place of purchase of a product or service, shows that consumers with a short education obtain as good results from complaining as do consumers with a longer education. They also have the same propensity to complain in case of dissatisfaction.The bias among complainers therefore seems to be associated with the fact that consumers with short education have a much smaller propensity to be dissatisfied.

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Was Verbraucher von Reklamationen im Geschäft erwarten und was sie tatsächlich erhalten

Zusammenfassung Der Beitrag berichtet über eine für Dänemark repräsentative Studie mit 1003 Befragten und 278 Fällen von Reklamationen bei Gütern oder Dienstleistungen. Dabei zeigt sich, daß Verbraucher mit niedrigerer Bildung ebenso gute Ergebnisse bei Reklamationen erzielen wie Verbraucher mit höherer Bildung. Tabelle 4 faßt die erwarteten und erzielten Ergebnisse in Form einer Kreuztabelle zusammen. Auf Grund dieser Daten können drei verschiedene Fallgruppen unterschieden werden.1. Fälle, wo die Reklamation zu dem erwarteten Ergebnis führte.2. Fälle, wo die Reklamation nicht zu dem erwarteten, aber auch zu einem Ergebnis führte.3. Fälle, wo die Reklamation ganz ohne Erfolg blieb.Bei den Gruppen 1. und 3. war der Anteil von Beschwerdeführern mit einer Schulbildung bis zu 9 Jahren 31% bzw. 32%.Tabelle 3 zeigt, daß die Bereitschaft zur Reklamation nicht von der Länge der Schulbildung abhängt, wenn ein Kauf zu subjektiver Unzufriedenheit geführt hat.Wie Tabelle 2 zeigt, liegt das Problem vielmehr darin, daß Verbraucher mit kürzerer Bildung in geringerem Ausmaße Unzufriedenheit empfinden als Verbraucher mit höherer Bildung.

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Preben Sander Kristensen is an Associate Professor at the Institute of Production, Aalborg University, Postbox 159, DK-9100 Aalborg, Denmark. Participants in the Danish CS/D project are C. S. Poulsen, H. Vestergaard, A. J. Wiis, and P. S. Kristensen.