Toward Subnational Democracies of Scale: Tensions between Democratic Legitimacy,Legality, and Effective Governance

Although democracy is often discussed as a universally applicable ideology, the liberal democratic state tends to assess democracy on the basis of government institutions. This paper argues that democratic institutionalism favours national governments and makes it difficult for subnational governments to expand their governance capacity and exercise additional powers. Greenland, Shetland, and Tresco (Isles of Scilly) serve as case studies of different subnational strategies for exercising greater governance capacity: 1) Actual adherence to democratic form (Greenland), 2) Symbolic adherence to democratic form (Shetland), and 3) Operating external to democratic form (Tresco). Despite the efforts of local governance actors, governance in these three island communities has proved problematic in terms of democratic legitimacy, legality, and/or effectiveness. It is argued that pressure toward the development of liberal democratic government institutions can in fact decrease the quality of subnational democracy. This requires a reassessment of definitions of democracy and authoritarianism. It is necessary to pursue place-specific and community-sensitive democracies of scale if we wish to democratically empower local communities.     

The role of brand communications on front line service employee beliefs,behaviors, and performance

Frontline service employees often vary in their delivery of the brand promise, leaving service firms with less direct control on other stakeholders’ brand perceptions. Internal branding efforts have been suggested as a way to improve employee performance. With this in mind, we develop a two-process model based on identification and internalization theories to explain how internally disseminating brand-relevant information to frontline employees enhances performance. Using multi-source data from the employees, managers, and customers of a business-to-business firm in the hospitality industry, we find that providing brand-specific information directly to frontline employees increases their identification with the brand (as evidenced in perceptions of firm authenticity) and enhances their internalization of brand values. Additional results suggest that firms should make an extra effort to communicate brand-specific information to frontline employees if they desire brand-consistent performance that is observable to managers and customers alike.     

Using screen video capture software to aide and inform cognitive interviewing

Web-based surveys are a salient tool in the repertoire of social and behavioral scientists. The increase in web-based surveys is understandable considering the distinct advantages offered, including: (a) lower costs and reduced labor time, (b) ability to directly transfer data into statistical packages (reducing coding errors), (c) customization options enabling more attractive presentation, (d) ability to reduce respondent burden by embedding skip patterns, and (e) access to larger sample sizes in different geographic regions. It is important to note, however, that administering web-based surveys also introduces distinct sources of error (e.g., coverage, sampling and non-response). Regardless of format (e.g., paper-and-pencil or web-based), specific, prescribed steps must be followed when constructing an instrument in order to reduce survey error and lend credence to the data collected before subsequent analysis is performed. One of those crucial stages integral to the pretesting process is cognitive interviewing. Cognitive interviewing is a qualitative process, encompassing two main techniques: think aloud interviewing and verbal probing. Collectively, these two methods seek to (a) produce information on what the respondent is thinking while answering the questions, (b) the cognitive processes used to answer the questions, and (c) how the respondent answers the questions. The purpose of this article is to provide a practical guide outlining how Camtasia, a screen video capture software, can aide and inform the cognitive interview process.     

Talent responses to talent status awareness—Not a question of simple reciprocation

How to manage talent effectively is a key question in organisations. Yet we still know relatively little about talent's psychological reactions to their exclusive status. Based on psychological contract theory and research on status, this study analyses a sample of 321 employees identified as talent by their organisations, only some of whom were aware of their exclusive talent status. The results provide evidence that talent status awareness moderates the relationship between a range of employer inducements and talent obligations, such that it increases the importance of some inducements while diminishing that of others. The study contributes to the talent management literature by isolating specific effects of talent status awareness and calling into question extant evidence of its direct positive effects on talent attitudes. The findings also have implications for talent status communication, talent management, and future theorising of talent reactions to their exclusive status.     

Market allocation of indivisible goods

The existence of equitable allocations of divisible goods is established. The methods used give divisions of a good into geometrically simple sets, such as simplexes or polyhedral convex cones. This economic problem is solved by applying David Gale's covering lemma. An extension of Gale's lemma and its dual versions are established; the proofs are based on Ky Fan's fundamental theorem on coincidence of two set-valued functions.     

From laboratory to clinic: science commercialization within university-centered entrepreneurial ecosystems

The commercialization of scientific discoveries within the university-industry nexus is multifaceted and complex, characterized by dynamic interactions between multiple agents, organizations, and institutions. These interactions support a university-centered entrepreneurial ecosystem (UCEE). Our study investigates agent-institution dynamics within the UCEE to explore how individual agents seek to commercialize their scientific discoveries. Specifically, relying on 47 narrative interviews, we explore how UCEE agents across three UCEEs in the United States, United Kingdom, and Russia respond and adapt to institutional commercialization mandates during commercialization of their stem cell-based regenerative medicine discoveries. Our findings emphasize the bi-directional relationship between individual agents and institutions within a UCEE, facilitating a much-needed multi-level perspective on academic entrepreneurship research. We extend recent frameworks that propose how the formative stages of the entrepreneurial process – opportunity evolution – influences ecosystem emergence. Specifically, by investigating the latter stages of the entrepreneurial process – how (science-based) opportunities are commercialized within UCEEs – we reveal distinct behavioral responses to science commercialization mandates, which underscore how UCEEs evolve. Furthermore, by explicating the importance of UCEE agent behavior during science commercialization, our study shines an important spotlight onto the microfoundations of science commercialization and UCEEs. Our research imparts important policy implications for institutions tasked with commercializing scientific discoveries and policy makers challenged with developing high growth, sustainable UCEEs.     

Understanding the long-term implications of retailer returns in business-to-business relationships

Providing end consumers with the ability to return products is an important part of a retailer’s service offering. While research in reverse logistics has explored the movement of returned merchandise upstream, little research examines the relational implications of returned merchandise in the business-to-business (B2B) context. This research explores the relational implications, as well as the impact on the supplier salesperson’s behaviors, of retailer returns. Using a comprehensive dataset which includes longitudinal archival returns data, as well as two waves of retailer surveys reporting on salesperson behaviors, our research investigates how retail returns impact salesperson responses in the following time period, retailer perceptions of the relationship in the following time period, and returns in the following time period. Consistent with a reciprocal exchange perspective, results suggest that when salespeople respond to returns by engaging in relationship building behaviors, these behaviors are noted by the retailer, which in turn results in fewer returns in a future time period.