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301.
302.
Audit teams are responsible for the discovery of the true financial state of a business. The ramifications of the quality of these efforts ripple throughout our economy. Requirements of Section 203 of the Sarbanes-Oxley Act of 2002 (SOX)—which mandates rotation of the audit team member who bears primary responsibility for the audit—began to take effect as recently as 2007-2008. The potential for knowledge loss within the audit team via this mandated rotation comes with great costs and risks for all stakeholders, as audit team members possess perhaps the most intimate knowledge of businesses. To aid in the prevention of knowledge loss and the facilitation of knowledge transfer from the outgoing to the incoming partner, we suggest four primary knowledge transfer approaches which may be used together in the post-SOX environment. These approaches are: (1) adequate planning of member rotation far in advance of the deadline for each partner; (2) consideration of strategic fit among the incoming partner, the client, the industry, and the team; (3) improved documentation of the outgoing partner's knowledge to be shared with the incoming partner; and (4) increased interaction among the rotating partners—outgoing and incoming—and the client to assist in the sharing of critical, yet difficult to transfer, tacit knowledge. 相似文献
303.
Environmental decisions in a democracy should be transparent. Transparency allows all those who are interested in a decision to understand what is being decided and why. Transparency is especially critical for decisions that are intended to protect public health and safety, and that have long‐term consequences. Decisions are recorded through publicly available documents (such as Records of Decision), collectively known as the public record. In this paper the transparency of the public record is examined for a specific decision at the US Department of Energy (DOE) Hanford site. To do this, the concept of transparency is unpacked into seven objectives: clarity, accessibility, integration, logic/rationale, truth/accuracy, openness, and accountability; and a framework for measuring decision transparency is developed. Then a Record of Decision is evaluated based on four of the seven objectives. Throughout, the importance of understanding decision processes and expected outcomes, and the broad values underpinning activities and choices are emphasized. It is found that, while many aspects of the process are transparent, it is difficult to discern and connect the values, objectives, subobjectives and criteria used as the basis of the decision. Several information structuring improvements (value trees, decision paths, and simple graphics and tables) that could make the public record more transparent are suggested. Such improvements are necessary for long‐term stewardship because future decision makers are likely to rely on the public record as the primary source of decision information. If information is not transparent, future decisions may be compromised. 相似文献
304.
ABSTRACTThis study identifies the depth structure of customer complaint efforts and investigates the roles of each dimension in the structural relations with customer satisfaction and loyalty. Three dimensions of customer complaint efforts were identified, procedural effort, cognitive effort, and affective effort in the restaurant context. This study uses two subsamples to develop and validate the proposed three-dimension customer complaint efforts scale. Exploratory factor analysis was conducted on the first subsample of 211 participants. Confirmatory factor analysis and structural equation modeling were applied on the second subsample of 328 participants. It is found that customers’ physical/procedural and cognitive efforts exerted during the complaint resolution process compound their affective efforts, which further reduce customer satisfaction with the complaint process and erode customer behavioral and attitudinal loyalty. This study bridges the research gap gaps and provides managerial implications to help reduce customer complaint efforts and ensure positive customer behaviors. 相似文献
305.
Tará Burnthorne Lopez Barry J. Babin Christina Chung 《Journal of Business Research》2009,62(6):594-600
International retailers can only be successful if they understand similarities and differences between cultures. This study compares retail employees' perceptions of ethical work climate and person-organization fit in the U.S. with those of the same employee type in Japan. The results can help retailers understand employee perceptions of their relationship with the firm. An important aspect of this research involves testing the cross-cultural validity of the ethical work climate (EWC) and person-organization fit (POF) scales. Findings suggest that these scales are valid in both different national contexts and can also be used to compare differences between the cultures. Significant differences were noted in the EWC and POF between retail employees in Japan and the U.S. The relationship between EWC and POF varies significantly for employees in Japan and the U.S. 相似文献
306.
Murès Zaréa Gael Pognonec Christina Schmidt Tilo Schnur José Lana Christoph Boehm 《Journal of Risk Research》2013,16(3-4):407-420
Partners in emerging risk representative application (ERRA) A3 ‘Emerging risks related to the industrial use of automated and un-manned surveillance of industrial infrastructure’ develop a set of new technologies to automate aerial surveillance by collecting images with a drone and automatically processing them to identify threats to buried oil and gas transmission pipelines. Progress on two aspects is presented, on one hand, technology development, and on the other hand, dealing with the emerging risks associated with these new technologies. Technology development covers three functions assembled in a workflow: ? Image collection via a light drone with an autonomous navigation system and image geographical positioning system (GPS) referencing capabilities. ? Image automated pre-processing: image assembly and georeferencing. ? Threat detection: image analysis by change detection is performed using Definiens software for identifying external interferences like construction work and excavations threatening the pipeline. This set of technologies is perceived as an emerging risk that is appraised from several points of view: ? Technology: unmanned aerial vehicle (UAV), image georeferencing and assembly, change detection for threat identification. ? Human and Organisational and Communication: investigate the acceptance of this technology by the population and local authorities. ? Regulatory: check conditions that will ensure acceptance of operational use of light drones in some European countries. ? This general approach is needed to ensure both technology optimisation and the shortest path to reliable practical applications. 相似文献
307.
Christina Fulop 《Journal of Marketing Management》2013,29(4):383-396
Since the mid‐1980s many innovations and developments have taken place in Hungarian retailing, notably because of the recognition by the government that weaknesses in the distribution system can be a fundamental handicap to the efficiency of the whole economy. Some of the changes in Hungarian retail organization date back to the two periods of reform in 1968 and the early 1980s. Those reforms which in the retail sector were designed primarily to encourage innovation and diminish the bureaucracy of large organizations are examined, as well as the major factors in the economy which continued to frustrate many of their beneficial effects. The subsequent effects of deregulation measures since 1985 on retailing are analysed, particularly the main changes which have occurred in the structure of retailing, e.g. accelerated establishment of private retailers; the expansion of self‐service; the forward integration of importers, manufacturers and wholesalers; the hiving off of the small units belonging to large state multiples and cooperatives. In addition, how these governmental market‐oriented policies have affected the marketing strategies of some of the major Hungarian retailers, and the relationships they arc now forging with foreign retailers are also examined. Finally, the various entry methods utilized by foreign retailers are assessed, and the constraints in the retail infrastructure which still remain to be overcome if more foreign retailers than hitherto are to be encouraged to enter this market. 相似文献
308.
Christine Persson Osowski Helen Göranzon Christina Fjellström 《International Journal of Consumer Studies》2012,36(1):54-60
Children come into contact with food in different places and contexts, i.e. ‘foodscapes’. The aim of the paper was to study what knowledge children construct regarding food and meals in the foodscape at school and how they do so, focusing on the school meal context. Observations, interviews and focus group interviews were used. The children appropriated ideas and understandings from the adult world and society as a whole and used it among their peers in the school meal situation. This included the adoption of institutional commensality, the telling of stories about food, and the classification of foods in dichotomies. 相似文献
309.
Corinna Elosge Michael-Joerg Oesterle Christina M. Stein Stefan Hattula 《International Business Review》2018,27(2):367-379
This article analyses the relationship between CEO succession events and German firms’ internationalization processes, which is represented by the degree of internationalization (DOI) growth and internationalization rhythm. Based on a theoretical framework combining elements of agency theory, institutionalism and upper echelons approach, we propose a longitudinal model to examine the relationships of both process variables with the number of CEO changes and succession type (internal vs. external succession), respectively. The results of our study of 102 German firms over 23 years (1990–2012) show an inverted U-shaped impact (no impact) of the number of CEO changes (succession type) on the DOI growth and a positive (negative) monotonic effect on the rhythm of internationalization. 相似文献
310.
This study investigates the relationship between internal and external integration practices and innovation success of new products and new services. Building on the idea that key success drivers in new product and new service development may have implementing costs besides their obvious benefits, this article examines the possibility that a nonlinear relationship in the shape of an inverted U exists between innovation success and the antecedents examined in this research. The present study also addresses scholars' call for research to investigate differences in the drivers of new product and new service success. The findings suggest that differences exist in the nature of the relationship—that is, linear versus nonlinear—between cross-functional integration, customer integration, and interfirm collaboration and innovation success in a new product versus new service setting. 相似文献