Is There Any Gender effect on the Relationship Between Service Quality and Word-of-Mouth?

Gender is an important discriminator of market segment in the service industry. When considering the word-of-mouth (WOM) effect as a powerful tool of the market channel, it is vital to understand the characteristics of gender and to establish different strategies for providing services depending on how males and females deliver their perceptions of service quality to other people. This study examined the differential role of gender on the relationship between core/relational service qualities and WOM. Data from 277 travelers who have stayed in midscale hotels with Food and Beverage were analyzed. The results suggest there are within-gender differences in the effect of service qualities on word of mouth, but there is no significant difference across the genders.     

Tour Guide Management in Hainan,China: Problems,Implications and Solutions

There have been few efforts made to identify the positioning of exhibition host countries or cities, even though studies on the positioning of convention host destinations have been popular. Thus, the aim of this study was to assess the positioning of exhibition cities as perceived by a sample of exhibitors who participated in exhibitions held in Hong Kong. A total of 304 questionnaires were collected at the PATA Travel Mart 2006, the Hong Kong Jewelry and Watch Fair, Aircraft Interiors Expo ASIA 2006, MIPIM Asia 2006, and Electronic Asia 2006. The results of this study found that there is a strong competition between major exhibition host cities in Asia, including Hong Kong, Beijing, Shanghai, Singapore, Seoul and Tokyo. The respondents showed the highest preference for Hong Kong and Singapore as an exhibition host destination.     

Total Factor Productivity Assessment of Tourism Industry: Evidence from China

This paper adopts the Malmquist Index and panel data model to measure and test the spatial–temporal evolutionary characteristics and the factors that affect total factor productivity of China's tourism industry from 2001 to 2009. The results show the following: there is a trend of growth in the total factor productivity of China's tourism industry, and technological progress is the dominant factor that affects total factor productivity changes, which indicates that the growth pattern of China's tourism industry has changed from a pattern driven by input factors to a pattern driven by technology; the spatial pattern of the total factor productivity of China's tourism industry has changed from a spatial pattern dominated by provinces with a low productivity to a spatial pattern dominated by provinces with a high productivity; the total factor productivity of China's tourism industry is mainly affected by the levels of economic and service industry development.     

Impact of exchange rate regime reform on asset returns in China

Employing monthly data over the period 1999–2010, this paper examines the impact of China's exchange rate regime reform in July 2005 on three major asset markets: house, land, and stocks. We test whether the reform, which switches from a fixed exchange rate regime to a managed floating one, has brought forward structural changes to asset return dynamics. The results suggest that the exchange rate regime switch exerted the most significant impact on house and land returns at the national level, in terms of both returns and their volatilities. In contrast, its impact on China's stock market was moderate, with no structural change being detected in its returns and only weak structural change being found in the dynamics of its volatility. We also find that in comparison with other popular explanatory variables, broad money supply and inflation have the largest explanatory power on housing and land returns in China after the policy reform.     

商业银行交叉销售的现状分析与策略建议

新世纪以来,银行、保险、投资等多领域金融产品的交叉销售成为各家金融机构获取客户、服务、扩张和盈利的重要工具。文章分析了当前商业银行交叉销售的现状,指出国内银行业已取得基本确立交叉销售的经营理念和经营模式、初步建立CRM系统为交叉销售提供技术支持等成效,但仍存在市场定位不明、销售手段单一、产品缺少重点等不足。文章从客户策略、产品策略、渠道策略、服务策略、队伍策略、激励策略等方面就推进我国商业银行交叉销售提出建议。     

How cross-listings from an emerging economy affect the host market?

We study the impact of mainland Chinese listings in Hong Kong on the quality and development of the Hong Kong equity market. At the macro-level, we find that the increasing presence of mainland Chinese stocks in Hong Kong increases the size, trading volume, and its link with the China and world markets but reduces the overall volatility of the Hong Kong stock market. At the firm level, the increase affects the market quality, resulting in lower turnover rate, higher Amihud illiquidity ratio, and higher spread for non-mainland Chinese firms. Furthermore, such an increase in presence causes Hong Kong stocks to move in a more synchronized way and reduces these firms investment sensitivity to stock price movement, implying deterioration in the information environment. As a whole, the increasing presence of Chinese companies in Hong Kong brings benefits to the Hong Kong market, yet not without cost.     

Going green: Market reaction to CSRwire news releases

Voluntary disclosure theory predicts that an optimal disclosure decision should produce an overall net benefit for shareholders, and that such net benefit should decrease in public information availability. This study supports the predictions of voluntary disclosure theory in the context of climate change. Using voluntary disclosures made through the CSRwire news service, we find that managers’ disclosure decisions involving greenhouse gas emissions produce positive returns to shareholders. This response varies negatively with company size and public information availability. For small companies in a limited public information environment, we find that mean market-adjusted share price increases significantly by 2.32% over days −2 to 2 around the CSR newswire release date. Our sample of disclosing companies received an aggregate market value boost from their CSR news releases of approximately ten billion dollars, independent of differences in public information availability.     

中国农村金融制度交易成本的测度

本文通过建立农村金融制度交易成本的指标体系,利用主成分分析法对1979-2010年间中国农村金融制度交易成本的相对规模进行了测度,并运用农村金融发展的规模、效率和结构指标检验了相关测度指标在农村金融发展中的适用性.研究结果表明:农村金融制度交易成本的相对规模尚未达到能够对农村金融发展起阻碍作用的程度,未来应当通过促进农村金融市场的发展提高农村金融制度交易成本的调节作用;既有的制度安排和较高的交易成本不利于农村金融效率的提高和结构的改善,应通过制度变迁进一步促进农村金融的发展.     

高管证券背景对上市公司增发行为的影响

本文以2006-2010年我国A股市场增发的上市公司为样本,采用多元回归和事件研究法,实证分析了上市公司高管的证券背景对公司增发行为的影响及具体路径.实证结果表明:高管的证券背景显著降低了企业增发中的折价率,有效降低了企业再融资成本.进一步,我们从分析师信息效应和融资择时效应两方面研究发现:高管的证券背景提高了企业与分析师间的信息沟通效率,强化了证券分析师对折价率的影响;而高管在资本市场的知识和经验优势则使其能更好地选择增发时机.     

民营资本支持战略性新兴产业发展的瓶颈与路径研究

民营资本对于战略性新兴产业的发展具有重要支持作用。当前,由于战略新兴产业对科技研发能力、高端国际人才、雄厚资金储备有较高要求,使民营企业在进入战略性新兴产业时遭遇诸多瓶颈,具体体现在企业缺乏相应的科学管理体系,自主创新能力不足,融资渠道不畅,高端人才短缺,规模经济优势难以形成,缺乏国际视野。民营企业应根据选择进入的战略新兴产业的发展现状、特点以及自身所具资源优势选择不同的推进策略,利用自身优势采取自主发展模式,利用资本优势弥补技术劣势,充分利用政府给予的优惠政策,提高民营企业家的创新意识,开展国际合作,通过国际间的合作全面强化企业的科技实力。