Costs of Adopting a Hazard Analysis Critical Control Point System: Case Study of a Chinese Poultry Processing Firm

Implementation of a hazard analysis critical control point (HACCP) system by a Chinese poultry processing company required significant initial investments and greater monthly operation costs, including measures needed to meet prerequisite standard sanitary operating practices. HACCP benefits perceived by managers were diverse and difficult to ascertain—access to export markets seems to be the chief benefit. Large-scale, export-oriented plants appear to be able to bear the costs of HACCP implementation, but costs may be a greater barrier for smaller Chinese companies serving the domestic market.     

Indigenous sport and heritage: Cherbourg's Ration Shed Museum

So much has been lost about the culture of Australia's Indigenous people. Their languages, traditions and heritage were dissipated under the process of white colonization from 1788. This paper investigates the actions of the people from Cherbourg, an Aboriginal settlement in southeast Queensland, Australia, to reclaim their culture, identity and heritage. The focus is specifically on the Ration Shed Museum (RSM), which officially opened in Cherbourg in 2004. The RSM is a particular type of Indigenous museum, a community museum, in which those who curate the museum are simultaneously its subjects. Through a combination of ideas drawn from new museology, critical heritage and cultural geography, the relationships between the three buildings of the museum – the Ration Shed, the Superintendent's Office and the Boys’ Dormitory – and the displays of sport are examined via the voices of Cherbourg people. The buildings evoke stories of surveillance, discipline, punishment and control and, in many ways, sport mirrors these features of life at Cherbourg. Importantly, however, sport functioned in a parallel capacity by creating identity: sporting achievements were symbols of pride, resilience and hope for Indigenous people.     

Looking back and wishing

Most chemical engineers discover soon after they enter the workplace that their preparation is lacking in one or more areas. They find themselves looking back and wishing that their education had been more complete. This article provides feedback to help students and faculty minimize the gaps in the chemical engineer's education.     

The impact of alternative operationalizations of industry structural elements on measures of performance for entrepreneurial manufacturing ventures

Using a sample of 115 manufacturing ventures, this study examined elements of industry structure which prior theory and research in the fields of industrial organization economics, strategic management, and entrepreneurship suggest are the most important structural characteristics of industries. Future researchers should carefully select the particular operationalization of industry structure as our research demonstrates that the influence of industry structural elements on measures of firm performance is strongly dependent upon the particular operationalization utilized. In addition, measures of industry structure were found to have a differential impact on alternative measures of firm performance, suggesting that different performance measures are not interchangeable proxies for one another. © 1998 John Wiley & Sons, Ltd.     

Customer control and evaluation of service validity and reliability

A control and attribution model of service production and evaluation is proposed. Service production consists of the stages specification (input), realization (throughput), and outcome (output). Customers may exercise control over all three stages of the service. Critical factors of service production are service validity (is the correct service produced?) and reliability (is the service correctly produced?). With more control, customers feel more responsibility for and satisfaction with the service outcome. If this is the case, there is less attribution of service outcomes to the service provider and more to the customer, as a party in the service production. Self-perceptions and perceptual and attributional biases play a self-serving role to justify customer service engagement. Attributions of service outcomes determine perceptions of service quality and behavioral responses such as (dis)satisfaction, complaints, repeat buying, and service loyalty. These customer control and evaluation processes are captured in a set of propositions, advanced to serve future research. © 1998 John Wiley & Sons, Inc.     

The quantitative strategic planning matrix: a new marketing tool

Originally introduced in a 1986 Long Range Planning article, the Quantitative Strategic Planning Matrix (QSPM) has become widely used in strategic management but is only rarely used in marketing strategy. This paper reveals how and why the QSPM should be commonly used in marketing strategy to assess the relativeness attractiveness of alternative strategies being considered. An example QSPM is developed in this paper for a firm considering two alternative marketing strategies: (1) Increase Advertising Expenditures by 50% vs. (2) Lower Menu Prices 10%. The QSPM process is exemplified and limitations are discussed herein. The primary contribution of this paper was to reveal how and why the QSPM can be useful, both theoretically and practically, in a devising an effective marketing strategy.     

An intelligent tutoring system for the accounting cycle: Enhancing textbook homework with artificial intelligence

This paper describes an electronic tutoring system, developed using principles of artificial intelligence (AI), to help students learn the accounting cycle. Unlike other educational technologies, the tutoring system provides instruction and feedback that is tailored to each individual student and addresses not only problem-solving outcomes but also problem-solving processes. To assess the effectiveness of the tutoring system, we administered a pre-test and then required students in a sophomore accounting course to use either the tutoring system or their textbook as a reference when journalizing transactions for a homework assignment. We then administered a post-test. A pre-post analysis showed that the tutor group’s test performance increased approximately 27% points, whereas the textbook group’s test performance improved by only 8% points. Implications of these findings for instructors and researchers are discussed.