Compensation and Incentives: Practice vs. Theory

A thorough understanding of internal incentive structures is critical to developing a viable theory of the firm, since these incentives determine to a large extent how individuals inside an organization behave. Many common features of organizational incentive systems are not easily explained by traditional economic theory—including egalitarian pay systems in which compensation is largely independent of performance, the overwhelming use of promotion-based incentive systems, the absence of up-front fees for jobs and effective bonding contracts, and the general reluctance of employers to fire, penalize, or give poor performance evaluations to employees. Typical explanations for these practices offered by behaviorists and practitioners are distinctly uneconomic—focusing on notions such as fairness, equity, morale, trust, social responsibility, and culture. The challenge to economists is to provide viable economic explanations for these practices or to integrate these alternative notions into the traditional economic model.     

Local Consumer Information Systems for Services: A Test

This paper reports on a survey of consumers' experiences with local services firms that was conducted by the Montgomery County, Maryland Office of Consumer Affairs and supported by an FTC grant. Over 1,200 individuals evaluated auto repair, heating and air conditioning, home remodeling, roofing, and insulation contracting firms on three dimensions: satisfaction with work performed, price in relation to quality, and strength of recommendation. Results for the heating and air conditioning category were published and widely disseminated.     

A generalized audit simulation tool for evaluating the reliability of internal controls

Abstract. The study and evaluation of internal control requires an auditor to analyze all key controls and control relationships included in each major transaction cycle. Gaining the requisite level of understanding can become a formidable task where complex systems with intricate control relationships, computer-based accounting systems, or systems with suspected collusion, are involved. This study describes an audit simulation model which is designed to assist auditors in evaluating and documenting the reliability of complex internal control systems. The proposed simulation extends previous ones in two primary respects. First, dependencies between error and control processes can be modeled, which allows an auditor to investigate the effects of collusion on system reliability and final balance error amounts. Second, the simulation is an interactive computer model which can be tailored to different client applications without the need for programming knowledge. An application of the simulation approach in a typical payroll cycle is described. Résumé. L'étude et l'évaluation du contrôle interne nécessitent de la part du vérificateur d'analyser l'ensemble des contrôles-clé et les liens entre les contrôles compris dans chaque cycle d'opération important. L'obtention du niveau de compréhension requis peut s'avérer une tâche énorme lorsque le praticien étudie des systèmes à interrelations complexes, des systèmes comptables informatisés ou des systèmes où la collusion est soupçonnée. Cette étude décrit un modèle de simulation en vérification destiné à aider les vérificateurs dans l'évaluation et la documentation de la fiabilité de systèmes de contrôle interne complexes. La simulation proposée constitue un prolongement de simulations précédentes sous deux aspects primordiaux. En premier lieu, les dépendances entre les processus d'erreur et de contrôle peuvent être modelées, ce qui permet au vérificateur d'examiner les effets de la collusion sur la fiabilité des systèmes et les montants des erreurs dans les soldes finals. En deuxième lieu, la simulation est un modèle informatisé interactif qui peut être adapté aux diverses applications d'une entreprise sans avoir à posséder des connaissances en programmation. Un exemple d'application de cette approche de simulation, dans le contexte d'un cycle de paye, est présenté.