Golf Versus Nongolf Club Operations: Benchmarks for 2014

With the club industry comprising of different types of clubs, a more in-depth analysis separating clubs with and without golf operations would be beneficial. Financial performance can be summarized via financial ratios. This study surveyed 115 clubs regarding their financial performance and calculated 24 financial ratios for 2014. The median profit margin of all clubs was at 1.65%. Clubs with golf operations reported a median profit margin at 1.73%, doubling that of the nongolf operations at 0.83%. T-tests using means of financial ratios showed a statistically significantly difference in only the food inventory turnover by days.     

供应链网络均衡模型

本文试图提出一种供应链网络的均衡模型。在这个模型里将充分考虑决策者的决策与他们各自独立的行为,并推导出供应链网络模型结构均衡的条件。     

Sustainable tourism development and residents’ perceptions in World Heritage Site destinations

Set in Malaysia’s Lenggong Valley World Heritage Site (WHS), this paper uses stakeholder theory to explore the heterogeneity of positive and negative perceptions among residents and their effects on residents’ support for and participation in sustainable tourism development. Data from 221 completed questionnaire surveys revealed heterogeneous negative perceptions across residents’ age, level of education and economic involvement in tourism. Moreover, residents’ positive perceptions had a positive effect on their support for and participation in tourism development. This study contributes to the resident perception literature by using stakeholder theory to conceptualise the heterogeneity of residents’ perceptions and by examining the effects of those perceptions on their support for and participation in tourism development in a rural WHS destination in the developing world. Furthermore, the findings of this study have practical implications for local authorities aiming to improve residents’ support and participation in tourism planning for sustaining tourism development.     

Learning through engagement: undergraduate students engaging in community-based participatory research (CBPR) in hospitality and tourism education

This paper discusses how instructors can engage their students in community-based participatory research (CBPR) projects that involve not only research on a topic but also include community stakeholders in the research process and provide opportunities for service learning. CBPR is defined, examples of effective CBPR student projects are presented, the possible benefits and drawbacks of CBPR student projects are offered, and tips for conducting successful CBPR projects with hospitality and tourism students are provided.     

Environmental scanning the future of event design

This paper used multiple sources of information in order to identify the forces likely to impact event design. Content analysis of key informant interviews and selected trade publication articles identified key forces impacting event design. Technology, the environment and green issues, security and safety, and globalization were forces identified by both the key informants and the trade literature. Neither of the sources gave much attention to political forces. This article contributes to our understanding of the forces impacting event design and suggests some environmental scanning methodologies that can be used with both key informants and the trade publication literature.     

The impact of mood states and surprise cues on satisfaction

Mood effects have been studied in consumer behavior literature, but prior research investigating the joint impact of mood and surprise on satisfaction is scant. To bridge this gap, this study examines the relationship among these three constructs. We manipulated customers’ pre-consumption mood and provided surprise cues with hypothetical scenarios in a 2 by 2 factorial design in a restaurant setting. The results show that a positive surprise yields high satisfaction without a significant effect from customers’ pre-consumption mood. Conversely, with a negative surprise, customers in a negative pre-consumption mood indicate lower satisfaction than those in a positive mood.