How recreation involvement,place attachment and conservation commitment affect environmentally responsible behavior

This study examines a behavioral model using latent variables of place attachment, recreation involvement, conservation commitment and environmentally responsible behavior among tourists visiting wetlands. In total, 928 usable questionnaires were collected. Confirmatory factor analysis and structural equation modeling were applied to the data by using LISREL 8.70 for Windows. Analytical results, which further elucidate the behavioral models of nature-based tourism, suggest that place attachment, recreation involvement and conservation commitment critically impact environmentally responsible behavior. In this behavioral model, conservation commitment simultaneously and partially mediates the relationships between place attachment and environmentally responsible behavior and between recreation involvement and environmentally responsible behavior. A series of management implications are drawn, including the need to use this information via a visitor interpretation strategy, greater use of partnerships with local communities and businesses to spread the importance of wetlands and of environmentally friendly behavior, and the need to work with other wetlands to share the type of visitor motivations best suited to encourage environmentally friendly behavior.     

Cross-Cultural Differences in Social Identity Formation through Travel Blogging

Blogs are an Internet application that continues to grow in popularity. Many blogs contain travel-related postings and, thus, are of importance for researchers and practitioners in the tourism field. Differences in blog use have been found across different cultures. This study seeks to test whether social identity theory can explain some of the differences in extent and type of blog use. A sample of 120 travel blogs written by Korean and U.S. bloggers about three different destinations (Paris, Hawaii, and Tokyo) was analyzed. The results show significant differences that fit the assumptions derived from social identity theory.     

The Role of CSR and Responsible Gambling in Casino Employees' Organizational Commitment,Job Satisfaction,and Customer Orientation

This study aims to examine not only the impact of corporate social responsibility (CSR) on casino employees' organizational commitment (OC), job satisfaction (JS), and customer orientation (CO), but also the effect of responsible gambling (RG) on CO. In particular, this study examines how employees' expectation of implementing RG strategies influences their attitude toward customers. For this purpose, this study conducted a survey of employees (n?=?307) who were working for a casino in Seoul, Korea. The results of this study indicate that economic, legal, and philanthropic CSR had an effect on OC, which, in turn, influenced JS. Additionally, JS and the expectation of RG strategies were found to influence CO. These findings will contribute to understanding the impacts of CSR and RG on casino employees' behavior toward customers and providing practical implications to the casino industry.     

Impact evaluation for tourism development using the fuzzy set model: A case study of Kyongju,Korea

The Community tourism industry is primarily influenced by facilities, traffic systems, capacity, and development of tourism commodities. To develop tourism industry on a local basis, it is unavoidable to make investments on a large scale. Factor analysis for impact evaluation prior to undertaking of development projects, which this study intends to make, is more reasonable when related to the fuzzy numeric analysis of words or sentences than to a quantitative analysis of measured information. In this study the Euclidean distance method and Zadeh's fuzzy extension principle were used as linguistic approximation to establish the validity of decision‐ making in each factor category of impact degree. Therefore, this study introduces a general concept of Fuzzy theory through literature review of linguistic expressions. This study examined availability of the Fuzzy model in analyzing investment priorities for tourist development and applied it to Kyongju area, which unveiled the priorities for Kyongju tourism future in order of traffic system improvement, early construction of horse‐ racing track now under planning, promotion of Kyongju as tourism special zone to visitors and positive tourism events. In terms of methodology, this study disclosed that Fuzzy Model approach is greatly useful to decision‐making processes in tourist development.     

Differential effects of patriotism and support on post-development visit intention: the Korean DMZ Peace Park

This study investigates how resident support for the development of the demilitarized zone (DMZ) Peace Park incorporates two key components (support and patriotism) as part of the theory of planned behavior (TPB). The results of this study confirm that support is important because it is directly associated with three TPB constructs, and it acts as a mediator between patriotism and the three TPB constructs. Both support and patriotism are statistically significant but different depending on the distance to the DMZ Peace Park. Resident support in the predevelopment stage can possibly extend to behavioral support in the post-development stage.     

How do green attributes elicit pro-environmental behaviors in guests? The case of green hotels in Vietnam

This study aims to identify green-hotel attributes and determinants that contribute to guests’ intention generation for visiting a green hotel and practicing pro-environmental actions during their hotel stay. The study’s results find five dimensions (Customer benefit, Energy efficiency, Water efficiency, Recycling policy and Green characteristic) that underlie 24 green-hotel attributes. Out of the five dimensions, Customer benefit, Energy efficiency, and Green characteristic are found to positively affect pro-environmental value and attitude that in turn enhance intention to practice environmentally friendly actions and visit a green hotel, while pro-environmental value does not trigger pro-environmental attitude. Theoretical and managerial implications are discussed.     

Alone with others: The paradox of privacy in wilderness

Attitudinal studies of wilderness visitors have indicated that people seek opportunities to limit interaction with other visitors so as to achieve privacy and solitude. This conventional interpretation of wilderness recreation was evaluated by comparing measures of visitor attitudes and social behavior in the backcountry of Yosemite National Park. Results show no association between visitor attitudes toward crowding and observed social interaction or behavior to avoid such social interaction. These findings suggest that subjective responses of visitors measured by questionnaires and interviews are often of debatable validity. Greater validity can be achieved by avoiding reliance on common‐sense interpretations in theory formulation and by employing multiple measurement techniques.     

The Moderating Role of Water Park Service Quality,Environment, Image,and Food Quality on Perceived Value and Customer Loyalty: A South Korean Case Study

This study empirically examined not only the relationship between perceived value and customer loyalty, but also the moderating role of service quality, environment, image, and food quality at a water park, a segment of the tourism industry. In particular, the current study, using hierarchical regression analyses, examined the direct effects of perceived value on customer loyalties—loyalty and behavioral loyalty—as well as the moderating effect of four elements. As anticipated, this study showed that perceived value has significant and positive effect on both types of loyalty. In addition, the result of the interaction effects showed that service quality and food quality acted as moderators on the relationship between perceived value and attitudinal loyalty; however, water park image acted as a moderator on the relationship between perceived value and behavioral loyalty only. Finally, these results indicated that three elements—service quality, water park image, and food quality—have significant interaction on the relationship between perceived value and attitudinal/behavioral loyalty. These findings may provide water park operators with useful and detailed guidelines for satisfying customer loyalty levels, both attitudinally and behaviorally. More detailed findings and implications are also discussed.     

An analysis on perceived crowding level reported by domestic visitors of South Korean National Parks: a multilevel ordered logit approach

Perceived Crowding Level (PCL) is an indicator of the social carrying capacity of recreational sites such as National Parks. Using a sample of national-level visitor survey data across 21 National Parks in South Korea, this paper aims to apply a multilevel ordered logit model as a method in testing for statistical relationships between the PCL and the covariates, accounting for site- and individual-specific heterogeneity. The results hint that levels of perceived crowding in South Korean National Parks are related to factors such as the behaviour of other users and the quality of park facilities such as comfort in accommodation. The measured level of heterogeneity can provide useful information about the level (nation-wide or park-specific) of intervention policies and management strategies.     

Investigating the key drivers of traveler loyalty in the airport lounge setting

This study intended to examine the structural relationships among functional congruity factors, delight, well-being perception, brand identification, and traveler satisfaction in the formation of air traveler loyalty for airline lounges. The survey sample consisted of 394 air travelers who visited an airline lounge in airport in the U.S. during the past six months. Structural equation modeling was used to test the conceptual model. Results of the structural equation modeling indicated that functional congruity of the physical environments and facilities were significantly and positively associated with delight, which in turn, affected air travelers’ perceived well-being and satisfaction level in the lounge. It was also found that well-being perception significantly and positively affected brand identification and satisfaction, and loyalty was a positive and significant function of satisfaction. The mediation test showed that delight and well-being perception were significant mediators in the proposed theoretical framework. Practical and theoretical implications are discussed.