Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions

Does improving employee happiness affect customer outcomes? The current study attempts to answer this question by examining the impact of employee satisfaction trajectories (i.e., systematic changes in employee satisfaction) on customer outcomes. After accounting for employees’ initial satisfaction levels, the analyses demonstrate the importance of employee satisfaction trajectories for customer satisfaction and repatronage intentions, as well as identify customer-employee contact as a necessary conduit for their effect. From a macro perspective, employee satisfaction trajectories strongly impact customer satisfaction for companies with significant employee–customer interaction, but not for companies without such interaction. From a micro perspective, employee satisfaction trajectories influence customer repatronage intentions for frequent customers, but not for infrequent customers. These effects are robust to controlling for previous customer evaluations and recent employee evaluations. Overall, these findings extend the dominant view of examining static, employee satisfaction levels and offer important implications for the management of the organizational frontline.

     

河北省农村教育机制现状及发展对策研究

本文试图从当前河北省农村教育机制建设中存在的问题及现状分析出发,努力探寻出一条改善河北省农村教育现状、提高河北省农村教育水平的道路,促使河北省农村教育走上健康、和谐的发展轨道,进而为培养社会主义新农村与和谐社会必备人才做出应有的贡献。     

基于最小费用最大流的集群式供应链库存优化

首先介绍了集群式供应链库存管理存在的问题,据此设计出系统优化的网络结构,引入最小费用最大流的方法并进行了实际的赋值计算,然后提出了集群式供应链库存的优化模型,结尾对建立在集群式供应链基础上的库存管理的实际意义进行了评价.     

内蒙古煤炭物流问题及解决方法初探

以京藏高速公路大堵车现象为背景,介绍了内蒙古煤炭产量及运输量现状,并从公路、铁路运输两方面分析了蒙煤外运存在的问题,针对这些问题提出了相应的解决办法。     

Robustifying multivariate trend tests to nonstationary volatility

This article studies inference of multivariate trend model when the volatility process is nonstationary. Within a quite general framework we analyze four classes of tests based on least squares estimation, one of which is robust to both weak serial correlation and nonstationary volatility. The existing multivariate trend tests, which either use non-robust standard errors or rely on non-standard distribution theory, are generally non-pivotal involving the unknown time-varying volatility function in the limit. Two-step residual-based i.i.d. bootstrap and wild bootstrap procedures are proposed for the robust tests and are shown to be asymptotically valid. Simulations demonstrate the effects of nonstationary volatility on the trend tests and the good behavior of the robust tests in finite samples.     

Cointegrating rank selection in models with time-varying variance

Reduced rank regression (RRR) models with time varying heterogeneity are considered. Standard information criteria for selecting cointegrating rank are shown to be weakly consistent in semiparametric RRR models in which the errors have general nonparametric short memory components and shifting volatility provided the penalty coefficient _Cn→∞$C_n\to \infty$ and _Cn/n→0$C_n/n\to 0$ as n→∞$n\to \infty$. The AIC criterion is inconsistent and its limit distribution is given. The results extend those in Cheng and Phillips (2009a) and are useful in empirical work where structural breaks or time evolution in the error variances is present. An empirical application to exchange rate data is provided.     

企业融资模式的国际比较及借鉴

在特定的经济和金融市场环境中,单个企业选择的具体融资方式可能不同,但是大多数企业融资方式的选择却具有某种共性,即以某种融资方式为主的融资模式.比较发达国家的融资模式,吸取发达国家成熟的经验,对我国市场化进程中融资模式的形成和完善具有重要的借鉴意义.     

知识产权与技术标准相结合的趋势、法律问题与解决途径

随着世界经济向区域化、全球化方向的发展以及现代科学技术在生产、贸易中作用的日益凸现,知识产权与技术标准相结合已经成为一种不可阻挡的趋势.一方面,知识产权与技术标准相结合是技术发展和标准形成的必然结果;另一方面,知识产权与技术标准又存在本质上的差异,二者的结合难免会产生冲突,从而产生一系列法律问题.文章分析了知识产权与技术标准相结合的趋势,列举了知识产权与技术标准相结合所产生法律问题的种种表现,在此基础上,建立了一个解决这些法律问题的简易模型,并对该模型中的三条解决途径进行了实证分析.     

基于风险约束的中国商业银行绩效薪酬制度探讨

从风险管理的视角探讨了中国商业银行的绩效薪酬体系及其优化问题,即对中国商业银行风险管理与薪酬考核现状进行了分析和总结;从理论上对风险管理与薪酬制度的相关性进行了具体分析;提出优化中国商业银行绩效薪酬体系的对策建议.     

加强高职院校教研室的内涵建设

教研室是学校教育教学管理中最基层的组织,教研室工作直接关系到专业建设的水平和学校的人才培养质量。高职院校的教研室应以科学发展观为指导,紧紧围绕专业建设和课程建设的总体目标,不断深化教育教学改革,逐步完善教学管理机制,加强教师专业能力和团队合作精神的培养,全面提升教研室内涵建设的水平。