Technology, markets and the design of women's jobs—the case of the clothing industry

The clothing industry has been saved largely as a result of the introduction of new technology in response to an increasingly competitive market place. But what affect has this restructuring had upon jobs? We explore how women workers have experienced this change and why policy-making should consider job design.     

Responding to crisis: severe acute respiratory syndrome (SARS) and hotels in Singapore

The sudden outbreak of severe acute respiratory syndrome (SARS) in Singapore in 2003 was a grave crisis for the tourism industry as a whole and highlights the importance of effectively managing and planning for such occurrences. This study looks at the particular consequences of the infectious virus for the hotel sector and reactions to the challenges posed. Further health‐related crises seem inevitable in the modern world and some guidelines for dealing with these are proposed, based on the Singapore experience and an existing framework for tourism crisis management. Copyright © 2004 John Wiley & Sons, Ltd.     

War as a tourist attraction: the case of Vietnam

This paper considers the challenges involved in the presentation of war as a tourist attraction, using the example of recent conflicts in Vietnam and a particular site there to illustrate the issues which arise. It begins with a general discussion about war and tourism, and then moves on to examine the development of tourism in Vietnam and the place of wartime heritage. Various aproaches to interpretation are identified and the problems facing those responsible are highlighted. The dilemma is one of achieving a satisfactory balance between education and entertainment while providing an appropriate experience for visitors who come with different needs and expectations. Political circumstances represent an added complication. Copyright © 2000 John Wiley & Sons, Ltd.     

The impact of external reference price on consumer price expectations

Comparative pricing practices are frequently used where actual product prices are accompanied by higher external reference prices. All types of stores, regular-price department stores as well as discount stores, use comparative price claims to frame price deals as attractive [Marketing Science 4 (1985) 199]. In this paper, a quadratic model is specified for the impact of external reference price (ERP) on consumer price expectations. Based on the research on communication discrepancy and advertising claim discrepancy, which in turn draw on assimilation-contrast, attribution, and prospect theories, we hypothesize a quadratic effect of external reference prices on consumer price expectations. An interactive, computer-controlled experiment using multiple levels of ERP is used to estimate the proposed model. As hypothesized, support for an inverted U-shape relationship is found between consumers’ updated price expectations and the difference between ERP and initial price expectations. That is, as the difference between ERP and subjects’ initial price expectations increases, subjects’ updated price expectations increase to a point and then start to decrease. We find that the fit of the quadratic model specification for the effect of external reference price on price expectations is noticeably superior to that of linear, logarithmic, square root, and S-shaped specifications. Finally, we provide implications of our results for both retail managers and for regulatory authorities alike.     

Customer relationship management in retailing: A content analysis of retail trade journals

The purpose of this research was to increase knowledge and understanding of how retailers use business intelligence and data mining tools to implement customer relationship management (CRM) in retailing. Specific objectives were to (1) identify organization and infrastructure requirements for CRM effectiveness, (2) identify CRM objectives and goals of retail companies, (3) identify data mining tools utilized by retailers to perform CRM functions, and (4) identify CRM strategies used by retail companies. A keyword search within business databases using CRM and CRM identified publications with CRM content. Content analysis was used on articles (N=149) drawn from Stores, Chain Store Age, Harvard Business Review, and Retail Forward over a 5 year period (2000–2005). Selected articles were stored as text files in QDA Miner, a computerized qualitative analysis tool. Key organization/infrastructure needs emerged focusing on data structure, organizational systems, technology structure, and data accessibility. Retailers goals/objectives and strategies focused on marketing, customer service, understanding customers through data analysis and increasing acquisition and retention through customer loyalty programs. Data mining tools identified supported marketing and customer analysis efforts. Findings provide insight into the challenges retailers face as they implement a more customer-centric business strategy.     

Understanding and optimizing multisource feedback

This article integrates the most recent research results on the topic of multisource feedback with what researchers have learned over the years about performance feedback in general. We believe that this review and set of recommendations represent the state of the art at this time. We provide practitioners with new ideas about how to continue to improve the multisource feedback process in their organizations. We also suggest ideas for feedback providers and facilitators about how to maximize the success of the feedback process. Additionally, we provide “food for thought” for researchers concerning ideas for future research. © 2002 Wiley Periodicals, Inc.     

Towards an understanding of international city break travel

This paper explores city break tourism and, in particular, the distinctive characteristics of this form of travel. The city break is examined and compared with other types of trips. The research follows a sequential mixed methods approach involving both a visitor survey and in‐depth interviews. The findings show the international city break trip to have a number of distinctive characteristics. These are summarised into five main areas (5 Ds) — duration, distance, date flexibility, discretionary nature and destination travel party. These distinguishing features provide a useful insight into one of the most important yet least examined travel segments in tourism research. Copyright © 2009 John Wiley & Sons, Ltd.