AN EXAMINATION OF VOLUNTEER MOTIVATION IN CREDIT UNIONS: INFORMING VOLUNTEER RESOURCE MANAGEMENT

ABSTRACT: Volunteer recruitment and retention is a problem that most credit unions experience. Research suggests that knowledge of volunteer motivation can inform volunteer management strategies. This paper uses a survey approach to determine whether current volunteers in credit unions in Northern Ireland are more motivated by the actual act of volunteering, by the output from the volunteering activity (including altruism) or because the volunteering activity increases their human capital value. Altruistic reasons are found to be the most influential, with the act of volunteering also scoring highly. This knowledge should inform volunteer recruitment programmes and internal appraisal processes as management can reinforce messages that provide positive feedback to volunteers on the social benefits being achieved by the credit union. This will further motivate current volunteers, ensuring retention. When motivation was analyzed by volunteer characteristics we found that older volunteers, retired volunteers and volunteers who are less educated are more motivated in their role. There was little evidence that individuals volunteer to improve their human capital worth.     

How Can Internet Comparison Sites Work Optimally for Consumers?

In today's information society, there is such a large amount of available information about any given good or service that consumers are unable to make an informed choice. Internet comparison sites (ICSs) could provide a solution to this problem by comparing markets for consumers and making a comprehensive recommendation. However, currently, they are not fully effective for consumers. Consumers do not trust ICSs because of concerns about commission biases and lack of full market coverage. To be fully effective, ICSs also ought to cover non-price dimensions such as product quality and after-sales service. Changing the economic model from the current two-sided platform to a one-sided platform could solve these problems. In order for this to occur, changes or clarifications to existing EU consumer laws might need to be made.     

Young adults’ attitudes towards credit

This research project was undertaken to study young adults’ attitudes towards credit in general. A sample of 980 young Canadian adults, ages 18–29, participated in a telephone survey. Results reveal that they recognize both the advantages and the risks associated with credit. Regression analysis shows that attitudes towards credit is positively related to education, the number of credit cards held and knowledge of credit, but negatively related to the number of children. The young adults who reported that their parents and friends are heavy credit users are more likely to have positive attitudes towards credit. No link was found with the participants’ level of debt.     

When partnerships don't ‘match‐up’: an evaluation of labour–management partnerships in the automotive components and civil aviation industries

Following the agenda for partnership research set out recently in this journal, ‘exemplar’ case studies from the automotive and civil aviation industries are subject to the litmus (process) test of academic pluralists and the acid (outcomes) test of academic radicals. On both tests, the results have been disappointing, especially for trade unions and their members. However, while mutual gains from partnership agreements are not probable in a UK context, they are still possible, as comparative research in the civil aviation sector serves to illustrate.     

Perceived consumer competence of college students: a qualitative exploratory study

Considering the large sums of money young people spend on goods and services and the huge importance marketers grant to them, it is easy to agree on the very important role they play in today's consumer society. Autonomous role enactment involves the attainment of a certain level of performance which implies certain socially desirable behaviours. However, studies about consumer skills are rather sparse. Consequently, we do not know if young people present the necessary abilities to make educated choices, protecting their own interests and exerting their responsibilities as citizens in the community and by this, contributing to balancing the market forces. The data presented are an extract from the qualitative part of a larger study about the consumer skills of French Canadian college students. Thirteen students, aged from 18 to 22 years old, were recruited in three colleges of the Quebec City area through personal contacts with academic members. They participated in semistructured interviews during the months of November and December 2001. During the discussions, they expressed their perceptions of the skills necessary for being an educated consumer, their own level of competence in this area, the general level of competence of people of their age and that of older adults. They identified the most significant agents in their consumer socialisation and detailed the nature and content of these influences. This information implements research in consumer behaviour from a non‐commercial perspective and has helped to plan the quantitative stage of the study which is presently under way. The study is financed by the Social Sciences and Humanities Research Council of Canada.     

Gender-related wayfinding time of mall shoppers

The relative superiority of males over females with respect to wayfinding performance in real life is not clearly established in the literature. The present study aims at clarifying the issue in the specific case of wayfinding in shopping malls environment. An experimental study using actual shoppers in a mall showed that the relationship between gender and time necessary to find a store within a mall is mediated by both shopping values and the use of information sources. Compared to male shoppers, female shoppers were found to be more hedonist and use people as a source of information, which in turn was instrumental in reducing wayfinding time.