ACTION RESEARCH IN SUPPLY CHAIN MANAGEMENT—A FRAMEWORK FOR RELEVANT AND RIGOROUS RESEARCH

In this article we present a framework that researchers can use when they prepare and conduct Action Research (AR) projects. Authors can also use the framework as a guide for how to write relevant and rigorous AR articles. AR is an applied form of case‐based research that can provide exceedingly relevant research in applied fields such as supply chain management. At the same time, AR is also a criticized research approach, particularly in terms of research rigor. With the ambition to address, as well as bridge, the gap between the relevance and rigor within AR research, we first develop a comprehensive research methodology framework that synthesizes the crucial aspects of the AR research methodology. Secondly, we review existing AR articles within logistics, operations management, and supply chain management and present the current state of AR research. After a critical review of the existing articles using our framework, we delineate vital aspects that should be addressed in future AR research. As relevance and rigor are not at odds, we believe that our comprehensive framework will pave the way for a growing stream of rigorous, as well as relevant, AR research.     

Some limit theorems in urn models with indistinguishable balls

Abstract

When n indistinguishable balls are distributed into m cells, there are two possible models (known as Bose-Einstein Statistics) depending on whether the cells are allowed to be empty or not. In these models, the possible limit laws of the number of cells containing k balls each are identified which are Normal, Poisson and degenerate. It is interesting to see that these are the only three limit laws of the occupancy variables studied here.     

Effect of Internal Marketing on Hotels: Empirical Evidence for Internal Customers

Internal marketing is a concept where firms apply marketing tools to attract and retain the best employees that will later affect business performance in monetary and nonmonetary terms. This article deals with the effect of internal marketing in hotels on their performance, based upon data obtained from India. Researchers identified the constructs of internal marketing: interfunctional coordination and integration, job satisfaction, job security, empowerment, employee motivation, vision of the organization, quality of service, employee development, strategic reward, and senior leadership. Researchers analyzed the effects of these processes on interactive marketing and thereby business performance. This study seeks to help organizations design their own internal marketing plan by outlining the important elements necessary to improve the business performance of hotels.     

The power of goal internalization: studying psychological empowerment in a Venezuelan plant

This study, based in a manufacturing plant in Venezuela, examines the relationship between perceived task characteristics, psychological empowerment and commitment, using a questionnaire survey of 313 employees. The objective of the study was to assess the effects of an organizational intervention at the plant aimed at increasing productivity by providing performance feedback on key aspects of its daily operations. It was hypothesized that perceived characteristics of the task environment, such as task meaningfulness and task feedback, will enhance psychological empowerment, which in turn will have a positive impact on employee commitment. Test of a structural model revealed that the relationship of task meaningfulness and task feedback with affective commitment was partially mediated by the empowerment dimensions of perceived control and goal internalization. The results highlight the role of goal internalization as a key mediating mechanism between job characteristics and affective commitment. The study also validates a Spanish-language version of the psychological empowerment scale by Menon (2001).     

The Effect of Graduated Response Anti‐Piracy Laws on Music Sales: Evidence from an Event Study in France

Despite the problem that filesharing poses to the creative industries, there is little research on the effectiveness of governmental anti‐piracy policies. This study analyzes how the HADOPI ² graduated response law in France affected digital music sales. Using a panel of sales data from the four major labels, we applied a difference‐in‐difference approach, comparing sales trends in France to a control group of European countries. We find that increased consumer awareness of HADOPI caused French iTunes music sales to increase by 22‐25%. The observed sales increase is larger in high piracy genres than low piracy ones, strengthening the causal interpretation of our results.     

The interrelationships between brand and channel choice

We propose a framework for the joint study of the consumer’s decision of where to buy and what to buy. The framework is rooted in utility theory where the utility is for a particular channel/brand combination. The framework contains firm actions, the consumer search process, the choice process, and consumer learning. We develop research questions within each of these areas. We then discuss methodological issues pertaining to the use of experimentation and econometrics. Our framework suggests that brand and channel choices are closely intertwined, and therefore studying them jointly will reveal a deeper understanding of consumer decision making in the modern marketing environment.     

Shared autonomous vehicles and their potential impacts on household vehicle ownership: An exploratory empirical assessment

Emerging transportation technologies have the potential to significantly reshape the transportation systems and household vehicle ownership. Key among these transportation technologies are the autonomous vehicles, particularly when introduced in shared vehicle fleets. In this paper, we focus on the potential impact that fleets of shared autonomous vehicles might have on household vehicle ownership. To obtain initial insights into this issue, we asked a sample of university personnel and members of the American Automobile Association as to how likely they would consider relinquishing one of their household's personal vehicles if shared autonomous vehicles were available (thus reducing their household vehicle ownership level by one). For single-vehicle households, this would be relinquishing their only vehicle, and for multivehicle households (households owning two or more vehicles) this would be relinquishing just one of their vehicles. Possible responses to the question about relinquishing a household vehicle if shared autonomous vehicles are present are: extremely unlikely, unlikely, unsure, likely, and extremely likely. To determine the factors that influence this response, random parameters ordered probit models are estimated to account for the likelihood that considerable unobserved heterogeneity is likely to be present in the data. The findings show that a wide range of socioeconomic factors affects people's likelihood of vehicle relinquishment in the presence of shared autonomous vehicles. Key among these are gender effects, generational elements, commuting patterns, and respondents' vehicle crash history and experiences. While people's opinions of shared autonomous vehicles are evolving with the continual introduction of new autonomous vehicle technologies and shifting travel behavior, the results of this study provide important initial insights into the likely effects of shared autonomous vehicles on household vehicle ownership.     

Spatial Decentralization and Programme Evaluation: Theory and an Example

This paper proposes an instrumental variable method for programme evaluation that only requires a single cross‐section of data on the spatial intensity of programmes and outcomes. The instruments are derived from a simple theoretical model of government decision‐making in which governments are responsive to the attributes of places, rather than to the attributes of individuals, in making allocation decisions across space, and have a social welfare function that is spatially weakly separable, that is, that the budgeting process behaves as if it is multi‐stage with respect to administrative districts and sub‐districts. The spatial instrumental variables model is then estimated and tested with a single cross‐section of Indonesian census data. The results offer support to the identification strategy proposed but also highlight some issues affecting validity.     

Change in Consumer Patronage and Willingness to Pay at Different Levels of Service Attributes in Restaurants: A Study in India

Consumer patronage and consumer willingness to pay are the two most important criteria for business development. The current study investigates the changing preferences of consumers in a developing economy with respect to three major service attributes from the restaurant industry: food quality, service, and ambiance. Results indicated that consumers give greater preference to quality over service in high-end restaurants and prefer service compared with ambiance in quick-service restaurants. Food quality was found to have strong interaction effect with two other variables. When food quality was improved from low to high, consumer preferences for ambiance and service tended to change accordingly in the same direction, but not necessarily at the same level. Thus, restaurateurs have a strategic advantage when they choose high quality food and an appropriate level of service or ambiance. Consumer expectations are significantly different for high-end, full-service restaurants and quick-service restaurants in service attributes.     

Does East Asia Have a Working Financial Safety Net?

Financial safety nets in Asia have come a long way since the Asian financial crisis (AFC) of 1997/1998. With Asian countries not wanting to rely solely on the IMF again, the Chiang Mai Initiative (CMI) was created in 2000. When the CMI also proved inadequate following the global financial crisis, it was first multilateralized (CMIM), and then doubled in size to US$240bn, while the IMF de‐linked portion was increased to 30 percent of the available country quotas. A surveillance unit, the ASEAN+3 Macroeconomic Research Office, was set up in 2001. These are impressive developments, but are they enough to make the CMIM workable? Without clear and rapid‐response procedures to handle a fast‐developing financial emergency, we argue that it is unlikely that the CMIM will be used even as a complement to the IMF. To serve as a stand‐alone option, however, its size or the IMF de‐linked portion of funds needs to be further increased, as does its membership, to add diversity. Only if the ASEAN+3 Macroeconomic Research Office can develop into an independent and credible surveillance authority would it then perhaps be in a position to lead the next rescue.